Terrible developing end
Response from developer
Hi there, thanks for letting us know. If you would like to provide more feedback or require support, please email our app team at myvicroadsapp@vicroads.com.au and they'll do their best to help. Thanks, Ethan
Disappointing user experience
Vehicle registration renewal is one of the app's most important functions, as it is intended to save users from having to attend a service centre in person.
It's disappointing that such a critical feature appears to be broken and that ongoing testing and quality checks don't seem to have identified the issue.
Response from developer
Hello, sorry you've had a frustrating time with the app. It would be good to understand more about what's going wrong here. If you could email our app team at myvicroadsapp@vicroads.com.au and tell them what type of phone and OS you have, and what issues you're seeing, they'll do their best to help. Thanks, Ethan
Have to keep logging in and still can’t get access to app
I go through the process and it takes me back to the login screen where I have to do my password/pin/biometrics again and it just cycles through the process again.
Terrible that it kept logging me out and now I can’t even actually log in.
Checked for updates and there are none available
Response from developer
Hello, thanks for letting us know. It would be good to understand more about what's going wrong here. If you could email our app team at myvicroadsapp@vicroads.com.au and tell them what type of phone and OS you have, and what issues you're seeing, they'll do their best to help. Thanks, Ethan
Great App
Response from developer
Hello, thanks so much for your feedback - we're glad the app is working well for you! Please remember to check for any app updates to ensure the app is performing at its best. Thanks, Ethan
Update: authentication issues
Update: 22/10 to their credit, the developer provided an App update which fixed my authentication issue.
Response from developer
Thank you for reaching out and for following up via our Support email - the details you provided were incredibly helpful in pinpointing the issue. We’ve just released a new version of the app that addresses this login bug. Please update to the latest version of the app, and you should be able to log in without any issues. Thanks, Liam






