Bad Experience
I filed a complaint regarding a PWD issue through this app over two weeks ago, and it has remained in “Pending” status ever since, with no updates or action taken.
This isn’t the first time I’ve faced this problem. I had raised the same complaint in February, but it was closed without any resolution, simply marking it as a “Test Case.” The actual issue still exists.
An app like this should ensure complaints are properly verified and resolved instead of being left pending or closed incorrectly. There needs to be better accountability, transparency, and timely action from the concerned departments.
This isn’t the first time I’ve faced this problem. I had raised the same complaint in February, but it was closed without any resolution, simply marking it as a “Test Case.” The actual issue still exists.
An app like this should ensure complaints are properly verified and resolved instead of being left pending or closed incorrectly. There needs to be better accountability, transparency, and timely action from the concerned departments.
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Response from developer
We’re sorry to hear about the inconvenience you’ve experienced with your complaint. We understand your concern regarding the pending status and the previous complaint closure. Kindly contact our Helpdesk at helpdesk.nammudekeralam@gmail.com with the details of your complaint, including the complaint/reference number, so that our team can look into the matter and assist you further. Thank you for bringing this to our attention and for helping us improve the service.
