Huge downgrade
The old app worked fine and was trivial to use. This replacement is a horrible maze that makes even trivial tasks much harder.
This is an awful updated app.
Please go back to the original. It keeps logging me out and when I go to log back in, it keeps saying server error on Naperville library side so now I have deleted the app will try to reinstall it and see what happens.
This app is not near as user-friendly and intuitive. Sadly, not an improvement.
This app is not near as user-friendly and intuitive. Sadly, not an improvement.
Not an improvement
The new app freezes and keeps signing me out. Then I have to scan my physical card to sign back in. I miss the old app. It aleays worked.
New Update is MUCH BETTER!!
Loving the new app update. Easy to use and I love that I don’t have to renew my stuff individually now. Nice job Naperville Public.
Major update but camera features STILL don’t work!
This update brought a new app rebuilt from the ground up but the SELF CHECKOUT SCANNER STILL DOES NOT WORK! Probably one of the top 2 most important features and it’s been broken for 2 1/2 years… It also seems that the library staff members are being told to say it’s an Apple problem… Off the top of my head Amazon, Target, Meijer, Parcel, Walgreens all have barcode scanners and work well so why blame Apple? Take accountability. After this long, I have zero confidence that the developers will ever get it sorted and I’m leaving comments here because there is no way to contact the app developer.
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Major update but camera features STILL don’t work!
This update brought a new app rebuilt from the ground up but the SELF CHECKOUT SCANNER STILL DOES NOT WORK! Probably one of the top 2 most important features and it’s been broken for 2 1/2 years…
It also seems that the library staff members are being told to say it’s an Apple problem… Off the top of my head Amazon, Target, Meijer, Parcel, Walgreens all have barcode scanners and work well so why blame Apple? Take accountability.
After this long, I have zero confidence that the developers will ever get it sorted and I’m leaving comments here because there is no way to contact the app developer.
It also seems that the library staff members are being told to say it’s an Apple problem… Off the top of my head Amazon, Target, Meijer, Parcel, Walgreens all have barcode scanners and work well so why blame Apple? Take accountability.
After this long, I have zero confidence that the developers will ever get it sorted and I’m leaving comments here because there is no way to contact the app developer.
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Nice to have
Hope the new update works. The old one was poor UI, but did work.
A good App changed to bad
So sad that a perfectly good app and website has been “upgraded” to an app where you can no longer do self check out and the Coming Soon and New at the Library sections have been removed from the app and website.
Self check scanner still broken
Several updates have occurred on the app, but my ability to checkout apps via the self check camera barcode scanner still isn’t working.
Please fix this!
Please fix this!
Camera features don’t work. Desperately needs updating.
Starting with iPhone 13 released over a year ago, the self checkout scanner no longer works. I believe it may be related to camera changes with the iPhone 13 and above and have reported the issue to the library. They are aware of the issue and say the developer has been informed but this issue persists over a year and 6 or 7 app updates later.
There is no way to contact the app developer.
Also, general app appearance remains quite outdated & could use a compatibility update for iPhone displays released since iPhone X in 2017… 5 years ago! There are big black borders on top and bottom.
There is no way to contact the app developer.
Also, general app appearance remains quite outdated & could use a compatibility update for iPhone displays released since iPhone X in 2017… 5 years ago! There are big black borders on top and bottom.
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Trouble navigating to new items
This app took a step backwards. I used to be able to see all of the new stuff coming to the library in the app but now it re-directs me to the website where I can’t find what I’m looking for. Very disappointed.
App needs improvement
I’ve had to delete and reinstall the application for it to work properly.
It would not allow me to hold books. The staff couldn’t figure it out either. On a whim, I tried the above and it worked.
Also, the dollar fine it shows can’t be processed here although the option is listed.
It would not allow me to hold books. The staff couldn’t figure it out either. On a whim, I tried the above and it worked.
Also, the dollar fine it shows can’t be processed here although the option is listed.
After self checkout list doesn’t show
After scanning in the self checkout the list text doesn’t appear.
Thanks NPL
I love this app and have never had an issue. The app makes using the NPL resources very convenient.
Great features but SLOW
The app makes life very convenient and has great features including having your digital card on it, having multiple accounts from family members, self checkout, renewals, holds, material requests, etc. However, everything is SLOW - esp renewals which I use quite frequently. You can only renew one material at a time and after each renewal request you have to wait. I hope they improve upon this website.
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Great application... in theory
Overall, not a bad app. Problem is that half of the time, it won’t load updated materials on my iPhone, often when I need it most. (Never have a problem with loading my information on the other non-phone Apple devices at home though!)
This is the third or fourth time I’ve deleted the app and the reinstalled it. Fingers crossed it’ll work well this time around!
This is the third or fourth time I’ve deleted the app and the reinstalled it. Fingers crossed it’ll work well this time around!
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2016 app is far better
I use it to place holds and checkout all the time. Scan and checkin feature is awesome
Newer interface but...
1. Can only renew one book at a time. Painful to wait the system to refresh.
2. Unnecessary info taking too much real estate space on the screen. Font is too big.
2. Unnecessary info taking too much real estate space on the screen. Font is too big.
Useless
I had high hopes for this app since the previous one was so basic. But this one is just a more colorful version of the old one. You still have to click a bunch of times to renew items and it is missing the most important upgrade - notifications of late items!! Plus the catalog search hasn't worked at all. What a waste of time and money.
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Better than the last one
This is a good start and far better than the previous "Boopsie" app. That said, there's still room for improvement. I shouldn't have to log in again to pay fines. The delay when pulling up my patron record is a few seconds too long. Choosing to open the OverDrive app doesn't actually open the app, it opens the App Store, so it requires yet another click. With a few tweaks, this could be a great app instead of just good.
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