Not working
I think ever since I upgraded to iOS 26.3.1, the app stopped working. Every time I open it, it just stays on the green loading screen even after recognizing my face. It’ll then show the login button which I then click and show my face but it still doesn’t change anything.
Response from developer
Thanks for your feedback! We’ve released an update to fix this issue with biometric log-in. Please update to the latest version for the best experience. If everything works well, we’d appreciate it if you could update your review—it really helps us keep improving. Thanks for your support! If you need further assistance, please contact CPAEXAM@nasba.org.
Not working
Response from developer
Thanks for your feedback! We’ve released an update to fix this issue with biometric log-in. Please update to the latest version for the best experience. If everything works well, we’d appreciate it if you could update your review—it really helps us keep improving. Thanks for your support! If you need further assistance, please contact CPAEXAM@nasba.org.
No longer works
The app is back to working now.
This app was working great, but now it just doesn’t open. I’ve redownloaded it multiple times, checked for updates, but keep getting an error when I open the app saying I need to download it from the Apple Store and be unmodified…
Response from developer
Thanks for your feedback! We’ve released an update. Please update to the latest version for the best experience. If everything works well, we’d appreciate it if you could update your review—it really helps us keep improving. Thanks for your support!
Can’t login
Response from developer
Thank you for your feedback! We’re sorry to hear you’re experiencing issues. Please contact NASBA at cpaexam@nasba.org so our team can assist you further in resolving the problem.
Never opened
Response from developer
Thank you for your feedback! We’re sorry to hear you’re experiencing issues. Please contact NASBA at cpaexam@nasba.org so our team can assist you further in resolving the problem.
Won’t load tells me I need to update but doesn’t let me update
Response from developer
Thank you for your feedback! We’re sorry to hear you’re experiencing issues. Please try the following steps: 1) Uninstall the app from your device. 2) Restart your phone. 3) Reinstall the app from the App Store. If the issue persists after completing these steps, please contact NASBA at cpaexam@nasba.org so our team can assist you further in resolving the problem.
App doesn’t work
Response from developer
Thank you for sharing your experience! We value your input as it helps us improve the experience for all users. We’d love to hear from you regarding the issue you are encountering—please email us at CPAexam@nasba.org. Your insights make a big difference, and we appreciate your time and support!
App Doesn’t Work
Response from developer
Thanks for your feedback! We’ve released an update. Please update to the latest version for the best experience. If everything works well, we’d appreciate it if you could update your review—it really helps us keep improving. Thanks for your support!
Login
Response from developer
Thanks for your feedback! We’ve released an update to fix the login issue and improve sign-in reliability. Please update to the latest version for the best experience. If everything works well, we’d appreciate it if you could update your review—it really helps us keep improving. Thanks for your support!
Doesn't work
Response from developer
Thanks for your feedback! We’ve released an update. Please update to the latest version for the best experience. If everything works well, we’d appreciate it if you could update your review—it really helps us keep improving. Thanks for your support!
No longer works
Response from developer
Thanks for your feedback! We’ve released an update. Please update to the latest version for the best experience. If everything works well, we’d appreciate it if you could update your review—it really helps us keep improving. Thanks for your support!
