Difficult FSA/HSA approvals
Benepass was fine for non HSA FSA benefits and reimbursements, ex gym, rewards.
However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies.
However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies.
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Response from developer
Hi there--thanks so much for your feedback. We’re happy to help clarify any questions about claim decisions or your account. Please contact our Support team directly from your account by opening the menu sidebar and selecting Contact Support. When you reach out, be sure to reference this review along with your claim and/or transaction details so we can assist you more quickly. We’re here to help!
Bad experience
Unable to create investing account, stuck on the page with questions about citizenship, button disabled and no error message. Reinstalling app did not help.
No Customer Support
There is no way for me contact customer support to activate my card that does not show up in the app. Ai chat box does not understand this and customer rep replied after 2 days repeating same invalid solutions as the ai. Some how found a number buried deep and the support email they gave is also invalid.
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Simply impossible to get anything approved through this platform.
They deny every request, and worse assigned a purchase on the card to the wrong benefit line and you cannot adjust. Terrible.
Worst Reimbursement Timeframe
This is the slowest reimbursement process I’ve ever experienced through my employer. It takes five full business days for them to Approve or deny the reimbursement and then another 3 to 5 for them to send it out once it’s approved. We’re looking at almost 10 days. This is absurd and probably the worst customer service ever.
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