Difficult FSA/HSA approvals
Benepass was fine for non HSA FSA benefits and reimbursements, ex gym, rewards.
However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies.
3rd time, again Benepass is denying otc items instead of actually reviewing the receipt.
However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies.
3rd time, again Benepass is denying otc items instead of actually reviewing the receipt.
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Response from developer
Hi there--thanks so much for your feedback. We’re happy to help clarify any questions about claim decisions or your account. Please contact our Support team directly from your account by opening the menu sidebar and selecting Contact Support. When you reach out, be sure to reference this review along with your claim and/or transaction details so we can assist you more quickly. We’re here to help!
Don’t use
Don’t sign up for this through your employer. It’s impossible to use or get help. I lost thousands.
Difficult FSA/HSA approvals
Benepass was fine for non HSA FSA benefits and reimbursements, ex gym, rewards.
However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies.
However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies.
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Won’t work
How could you possibly push this to production?
Does not even launch…
When I try to open the app it’s just a flashing white screen and doesn’t do anything.
