Don’t use
Don’t sign up for this through your employer. It’s impossible to use or get help. I lost thousands.
Difficult FSA/HSA approvals
Benepass was fine for non HSA FSA benefits and reimbursements, ex gym, rewards.
However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies.
However their team (or whatever ai automation they use) for approving HSA FSA seems incompetent. They don’t review any receipts properly and reject or require a LMN for items/services that are completely covered without one. Ex. 1 Took several submissions of a medical visit having to physically highlight the items on the receipt because they are not actually reading the receipt. Ex. 2 some online items on Amazon/Target etc aren’t labeled as HSA FSA eligible when they should be, Benepass requests a LMN instead of looking up if the item is actually eligible. Obvious items like otc medications, health supplies.
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Won’t work
How could you possibly push this to production?
Does not even launch…
When I try to open the app it’s just a flashing white screen and doesn’t do anything.
Completely fallen apart on iPhone 17
I rely on this app for work. I just upgraded to an iPhone 17 (latest OS) and the app doesn’t work. It loads and then after a microsecond the screen just flashes white constantly. Offloaded and reloaded, rebooted phone, all the usual things. It just plain does NOT work on my 17 (web app works, works on my wife’s iPhone 16).
Ugh
Ugh
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