Awful
Unfortunately this app is pretty awful to be honest. They can’t even get liquid glass correct as toggling between the options doesn’t even show you which option you’re on as it’s all blacked out. They really need a major overhaul of this app and look to implementing digital membership cards, which can be added to Apple wallet which will be a huge improvement. They also need to change the navigation and layout of the app to make it more easier to use
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Ok but…..
The app is good BUT….
Whilst the app is great at telling you what’s near you and something about the property the information varies greatly from place to place. Some allow you to download a map, others don’t even when the map does exist (but you have to go to the NT webpage to find it).
The app used to allow you to record where you’ve been. Really useful if you wanted to go back to somewhere or to find new places. Why was this removed?
Why can’t we have electronic NT cards in the app or linkable with Apple wallet?
Whilst the app is great at telling you what’s near you and something about the property the information varies greatly from place to place. Some allow you to download a map, others don’t even when the map does exist (but you have to go to the NT webpage to find it).
The app used to allow you to record where you’ve been. Really useful if you wanted to go back to somewhere or to find new places. Why was this removed?
Why can’t we have electronic NT cards in the app or linkable with Apple wallet?
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Room for improvement
I’m new to National Trust and this app is great for finding places to enjoy as you travel around.
For me it would be useful to be able to preselect favourites that you’d like to visit and to rate them after you have visited.
Also be handy to link to membership in case you forget your card.
For me it would be useful to be able to preselect favourites that you’d like to visit and to rate them after you have visited.
Also be handy to link to membership in case you forget your card.
Lacking digital card copy
Only real use of the app for me would be a digital membership card as I’m not someone that always carry’s a wallet. Can’t understand why a member ship card or way to add the card to your Apple wallet isn’t a feature of the app. The app features are only what I would look up on the website anyway, won’t be keeping the app or using it.
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Great App but lacking extras
I would have absolutely given this app 5 stars as it’s easy to navigate and has brilliant information on it. However the lack of being able to login with you card and add favourite places (which you used to be able to do) is now a real let down. It would also be useful to see what is actually free or not with your membership as the price section just indicates prices for all. This app has so much potential and with the amount of places and members using the platform I’m amazed it hasn’t been resolved yet as I can see from other reviews that this problem has been going on a while. We’ve taken a 3yr break from NT membership joining other groups instead. The app needs updating as soon as possible please.
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Needs an upgrade
It would be great if you could mark the ones you’ve visited. Needs to be more interactive.
Get with the times
Please for the love of god get with the times and allow your membership cards to be added to apple wallet. Your app is going backwards.
Really useful
Very useful National Trust app. I’ve seen people complaining about not being able to link memberships or favourite places, but honestly it doesn’t take away from how useful the app actually is.
It’s great for discovering National Trust locations, with info and especially easy to find places nearby when you’re out and about. Simple, handy, and does the job really well.
Definitely worth having if you enjoy visiting National Trust spots 👍
It’s great for discovering National Trust locations, with info and especially easy to find places nearby when you’re out and about. Simple, handy, and does the job really well.
Definitely worth having if you enjoy visiting National Trust spots 👍
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Basic - no membership features
I’ve just joined the National Trust and received my paper membership card in the post. As I do not usually carry my wallet, I was hoping I could log into the app and rely on my phone to access properties rather than having to remember where my membership card is.
It seems like a fairly basic, but essential feature to bring the National Trust into the 2020s.
It seems like a fairly basic, but essential feature to bring the National Trust into the 2020s.
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Useful basic app
The app is fairly basic, it is OK for use on the move rather than visiting the website but I'm surprised that a major organisation like the Nat Trust is still stuck in the 90's when it comes to membership. The app cannot be linked to your account, no digital membership, no digital card, you can't even get a temporary card without ringing customer services.
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Great but could be better
I agree with other reviews. App is good for information but would be better if you could log in but also tick of places you have visited!
Is it really 2026 for NT?
No digital membership cards, login or Apple Wallet? I’m sure you can afford a developer that can do that easily!
Why no login?
Removing the functionality to add your membership pass is ridiculous. Some of us don’t carry physical cards anymore.
Could do better
One big problem is not being able to add membership cards to my Apple wallet.
Missed opportunity
My wife and I have recently joined the NT.
I downloaded the App hoping and to be honest expecting that it would give me the opportunity to download and have an electronic version of my membership card, but no.
You must have your physical card, which in 2026 does seem a little outdated.
Pity.
I downloaded the App hoping and to be honest expecting that it would give me the opportunity to download and have an electronic version of my membership card, but no.
You must have your physical card, which in 2026 does seem a little outdated.
Pity.
No membership card functionality
Downloaded it when we forgot our membership card. Realised there’s no option to login / virtual card function. Seems a basic function that most companies use their apps for.
Missing feature
The main missing feature is to allow the app and/or Apple/Google wallet to hold the loyalty card details.
Too many cards, every retailer, club, society has a card.
Too many cards, every retailer, club, society has a card.
Apple wallet
I have given up attempting to add my membership card into my apple wallet after trying for half an hour. What a complete waste of time. Some direct instructions from the NT on the app would be helpful. I’d likely get more information from the National Theatre! Highly frustrating and extremely disappointing. If they can’t sort his out. I won’t renew next year.
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Frustrating
This app lacks the main function- the ability to have a digital version of your membership card! It doesn’t do anything special or better than the website. Don’t waste the space on your phone.
What a waste of an opportunity
An utterly pointless app really, it is nothing more than a website really…misses a massive opportunity to reduce its footprint and take the membership card online via a Wallet card or QR code that can be scanned… This isn’t 2001!?
