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NatWest Tap to Pay User Reviews

NatWest Tap to Pay
NatWest Tap to Pay
National Westminster Bank plc
💰 Finance

Customer Experience

Positive experience30.0% of reviews
Neutral5.0% of reviews
Negative experience65.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is NatWest Tap to Pay Safe?

NatWest Tap to Pay has mixed safety signals based on user ratings. AppsHunter Safety Score for NatWest Tap to Pay is 61/100.

This assessment is based on 48 user ratings, with an App Store average of 2.8/5.

Is NatWest Tap to Pay Legit?

NatWest Tap to Pay appears to be a legitimate app. AppsHunter Legitimacy Score for NatWest Tap to Pay is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Useless

Signed up online, account was created absolutely fine and logs in everytime. I download the app, attempt to sign in and keep receiving the error “Login Credentials not recognised”. I then try to reset password in app, tells me there’s an error and to contact customer service. Why bother making us use apps, bank machines etc if you can’t make them work/full-proof.
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FF HowardFF Howard

Response from developer

Hey we’re sorry to hear your facing issues with our app! Please contact our support team on 0345 901 0001 they will be happy to support and troubleshoot. Many thanks

Time wasters

I wouldn’t bother. They aren’t interested in smaller businesses.
AjaxhargAjaxharg

Response from developer

Hi, we're sorry to hear you feel this way! We will share this feedback with our team.

Terrible customer service

Been using the app for two years ,not many problems enough to be annoying but suddenly said I’d failed security and locked me out of my banking , couldn’t take any payments , has taken two days endless calls been hung up on and not called back,shocking half hour waits for someone to answer and then loads of security questions like mental maths jumping through hoops and still couldn’t get it sorted out
A shame as when it works it’s good , when it doesn’t say goodbye to hours of your life
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jollyhockeysticks123jollyhockeysticks123

Response from developer

We're really sorry to hear your experiencing issues with the app! Please do get back in contact with our team to support and troubleshoot. We will share your feedback with our team. Many thanks

Awful

It jams after each transaction so I have to delete the app and re install. It also keeps the payment over weekends and holidays and overnight.
Annoyed again 1Annoyed again 1

Response from developer

Hey, we're sorry to hear this! Please reach out to our helpdesk on 0345 901 0001 who can support and troubleshoot. Alternatively use the get help button on our app or use webchat via our website: https://www.tylbynatwest.com/help-and-support/contact-us

Upgrades needed.

Things need to be updated the app is very laggy always logging staff members out of the tap to pay. There needs to be an option to see payments taken from terminal and tap to pay on the one app. Also payment link option.
Rise&shine cleaningRise&shine cleaning

Response from developer

Hi, we're sorry to hear this, thanks for sharing your recent feedback. Please contact our team on 0345 901 0001 or select the get help tab via your app. 👍 Our team will be happy to support. 😊

Could be fantastic

The process and setup is very easy. Also not many things in the app to be confused, so it’s good in the beginning. Appreciate that getting all the payments in the next working day by the 6am unlike other competitors at the eod.
When it comes to taking the payments, it frustrates a lot. I am using it to take payments for my taxi. When initiating the payment it taking lot of time which frustrates both passenger and me. After taking the payment also, it’s taking lot longer to check whether it succeeded or not. It is really handy to take payments in the mobile only but things like this can easily be fixed by the team.
Been using this since last 6 months, it’s hard to choose other provider.
Please fix.
Thanks.
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devrajreddydevrajreddy

Response from developer

Thanks for taking the time to leave a review. We're sorry to hear you have been having some issues with our app, we will pass this onto our team! We'd love to support you further to troubleshoot please reach out to our helpdesk on 0345 901 0001 or use webchat at: https://www.tylbynatwest.com/help-and-support

usually not working

after skip tips, usually can’t load the tap and pay page, will have different results.
1. keep loading
2. screen flashing and return to set amount page
3. force close

Luckily I have revolut pro to collect card payments, same transaction fee if using card reader.
Louis ShingLouis Shing

Response from developer

We're sorry to hear your app isn't working as expected! So we can look into this further please reach out to our helpdesk on 0345 901 0001 :)

Disappointed

Used the app since the beginning of August last year but for some reason this year it just seems to be getting slower and slower to the point it just freezes. I’ve now gone back to sum up .
SHPS20SHPS20

Response from developer

We're sorry to hear this! We have a dedicated helpdesk who can support and troubleshoot. They can be contacted by calling 0345 901 0001 or you can search help via the app.

Most often doesn’t work

So we have to switch back to SumUp machine which is more percentage but never an issue and worth the extra considering aswell the loading times sometimes with the awkward wait with customers to find out card declined but works on SumUp fine
JamesjejdjdisndnJamesjejdjdisndn

Response from developer

We're sorry to hear your having issues with the app. So we are able to help you please reach out to our helpdesk on 0345 901 0001 who can support and troubleshoot. 👍

Did not work for me

The app failed to initialise the card reading session when I wanted to take payment from a client. Very disappointed. Lucky I had a back up ‘square’ which came to my rescue.

Not sure whether I want to trying this app for receiving payments.
Som_2001Som_2001

Response from developer

We're sorry to hear you are having issues with your app. So we can look into this further please contact our helpdesk on 0345 901 0001 who will be able to troubleshoot and perform a test payment. 😊

Not iPhone 8 Plus compatible

Was looking forward to using tap to pay but on loading the app it would instantly crash after clicking confirm on the payment screen.
This was confirmed by support that it isn’t compatible with iPhone 8 Plus despite saying compatible.
MrVictusMrVictus

Response from developer

We’re sorry to hear you’re unable to use Tap to Pay with your current device. We hope we can support your business in the future!

Why 24 hour time format?

Why does iOS need to be in a 24 hour format? Other than that, everything is ok.
....H........H....

Response from developer

Thanks for sharing your feedback. The reason tap to pay needs to be in a 24 hour format is that our server is using this time format, and they need to be synchronized. 👍

Customer service James!

Although I was calling the customer service team with an issue. James was extremely helpful walking me through everything I needed to do. 5* for James and his lovely attitude.
VSpoorVSpoor

Response from developer

Thanks for taking the time to leave a review, its' great to hear positive feedback on our support team 😊

Awful process

The app may be OK but the hoops you have to go to activate are laughable. I cannot recommend it at all
peteryorkpeteryork

Crashes

App keeps crashing on iPhone 8 Plus iOS 16.7. when I signed up, it said it works on any iPhone above iOS 16
shnarffsshnarffs

Response from developer

Hi, we're sorry to hear this. So we are able to support with this issue please contact our support team on 0345 901 0001.

Can’t use it

Downloaded it as we’re with NatWest, tried signing up and it said we couldn’t and that someone would have to get back to us.

Entered and double checked all the contact info and waited, that was over a month ago so had to find another method for face to face transactions.
Andy.In.DevonAndy.In.Devon

Response from developer

Hi, we’re sorry to hear you’ve been unable to set up Tap to Pay! You need to be a Tyl customer to access this - if you give us a call on 0345 901 0001 we’ll be happy to help! :)

Not bad

Sometimes takes a while from entering the amount to charge customer to actually being ready to take payment. Leads to an awkward wait while the app catches up
Cmd2709Cmd2709

Response from developer

Thanks for leaving a review and sharing your feedback with us. 😊

Great product

Really easy to use and convenient, customer service is amazing.

Couple of issues which they are working on but would highly recommend looking into using for business!
hjakehjake

Response from developer

Thanks for the 5 stars! Great to hear your feedback 👍

Simple and clear

The Tyl/NatWest tap to pay app is simple and easy to use. Installation and set up processes are clear and take very little time.
It’s perfect if you only sell one or two items at the time as at the moment it is only possible to put in the final sun you charge the customer.
Also not possible to add description of what you sold. Hope the app developed further with including description line and possibility to add items individually to sum up the amount.
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Natty PeepsNatty Peeps

Response from developer

Thanks for the review and the feedback. Glad you are enjoying the app :)

Easy App to set up & use

Once I got approval it took about 5 mins of admin to set up my portal and the app and I took payments immediately.
The funds landed in my account the next day.
Highly recommend for a small business.
Could do with an item line feature but I think that’s coming soon.
DeanaBallerinaDeanaBallerina

Response from developer

We're so pleased to hear how quick and simple it was to start using the Tap to Pay app! Thank you for taking the time to share your feedback :)