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NatWest Tap to Pay

NatWest Tap to Pay

by National Westminster Bank plc

48 ratings
20 reviews
💰 Finance

Details

  • Released
  • Updated
  • July 12, 2023
  • April 30, 2026

Developer

National Westminster Bank plc
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⭐20
Reviews↘︎
❓8 answered
FAQ↘︎
📦~ in 3 months
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About

Accept contactless card and digital wallet payments directly on your iPhone. This solution eliminates the need for separate card readers, offering a secure and convenient way for businesses to process transactions. Get started with a Tyl by NatWest account.

✓Accept contactless card payments
✓Support for digital wallets (Apple Pay, Google Pay)
✓No additional hardware required
✓Secure and private transactions
✓Chip & PIN sales capability
✓Integrates with Tyl by NatWest account
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What's New in NatWest Tap to Pay

2.3.1

April 30, 2026

App feature enhancements and general bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Useless

Signed up online, account was created absolutely fine and logs in everytime. I download the app, attempt to sign in and keep receiving the error “Login Credentials not recognised”. I then try to reset password in app, tells me there’s an error and to contact customer service. Why bother making us use apps, bank machines etc if you can’t make them work/full-proof.
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FF HowardFF Howard

Response from developer

Hey we’re sorry to hear your facing issues with our app! Please contact our support team on 0345 901 0001 they will be happy to support and troubleshoot. Many thanks

Time wasters

I wouldn’t bother. They aren’t interested in smaller businesses.
AjaxhargAjaxharg

Response from developer

Hi, we're sorry to hear you feel this way! We will share this feedback with our team.

Terrible customer service

Been using the app for two years ,not many problems enough to be annoying but suddenly said I’d failed security and locked me out of my banking , couldn’t take any payments , has taken two days endless calls been hung up on and not called back,shocking half hour waits for someone to answer and then loads of security questions like mental maths jumping through hoops and still couldn’t get it sorted out
A shame as when it works it’s good , when it doesn’t say goodbye to hours of your life
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jollyhockeysticks123jollyhockeysticks123

Response from developer

We're really sorry to hear your experiencing issues with the app! Please do get back in contact with our team to support and troubleshoot. We will share your feedback with our team. Many thanks

Awful

It jams after each transaction so I have to delete the app and re install. It also keeps the payment over weekends and holidays and overnight.
Annoyed again 1Annoyed again 1

Response from developer

Hey, we're sorry to hear this! Please reach out to our helpdesk on 0345 901 0001 who can support and troubleshoot. Alternatively use the get help button on our app or use webchat via our website: https://www.tylbynatwest.com/help-and-support/contact-us

Upgrades needed.

Things need to be updated the app is very laggy always logging staff members out of the tap to pay. There needs to be an option to see payments taken from terminal and tap to pay on the one app. Also payment link option.
Rise&shine cleaningRise&shine cleaning

Response from developer

Hi, we're sorry to hear this, thanks for sharing your recent feedback. Please contact our team on 0345 901 0001 or select the get help tab via your app. 👍 Our team will be happy to support. 😊

See 15 more reviews

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FAQ

What types of payments can NatWest Tap to Pay accept?

NatWest Tap to Pay can accept all types of contactless card payments, including debit and credit cards. It also supports digital wallets like Apple Pay and Google Pay, functioning similarly to a traditional card machine.

Do I need a separate card reader to use NatWest Tap to Pay?

No, you do not need any additional physical hardware. NatWest Tap to Pay allows you to accept payments directly on your NFC-enabled iPhone, eliminating the need for card readers or dongles.

Is NatWest Tap to Pay secure for transactions?

Yes, the app is designed to be secure and private for all transactions. It leverages the built-in security features of your iPhone and the Tyl by NatWest platform.

What are the eligibility requirements for using NatWest Tap to Pay?

To use NatWest Tap to Pay, you will need a Tyl by NatWest account. Eligibility criteria, terms, conditions, and fees apply and can be reviewed on the Tyl by NatWest website.

What devices are compatible with NatWest Tap to Pay?

NatWest Tap to Pay is currently supported on iPhones with NFC capabilities. It is not available for other devices at this time.

How often is NatWest Tap to Pay updated?

The latest version of NatWest Tap to Pay is 2.3.1, released on April 30, 2026. While specific update frequency isn't detailed, the app is actively maintained by National Westminster Bank plc.

What is the user rating for NatWest Tap to Pay?

NatWest Tap to Pay has a user rating of 2.8 stars based on 48 ratings. This suggests a mixed user experience, with some users encountering issues or having specific feedback.

Does NatWest Tap to Pay have any associated fees?

While the app itself is free to download and use, there may be fees associated with the Tyl by NatWest account and the processing of transactions. These details are outlined in the terms and conditions on the Tyl by NatWest website.