Navien

Navien

Products & Service

32 ratings
12 reviews
Free

Details

  • Released
  • Updated
  • December 30, 2021
  • July 28, 2026

Features

Navien screenshot #1 for iPhone
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Navien screenshot #9 for iPhone
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About

This app provides information on the latest innovations and allows users to log installation and service details for their units. Professionals can access live chat support and register installations, while owners can manage warranties and find local services.

βœ“Log installation and service information
βœ“Live chat with support teams
βœ“Scan serial numbers for registration
βœ“Take job site photos
βœ“Search for wholesalers and training
βœ“Register units for warranty
βœ“Find local installers and service professionals
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What's New in Navien

1.6.8

July 28, 2026

Resolved an issue where certain external links displayed a blank page upon loading. URLs now open correctly.

User reviews

Worst app ever

This has to be the worst app ever. As a tech in the field it can never find serial numbers or add service logs.

Fix the downloads at least please

Only downloads blank pages supper helpful!

Minimal usage and broken

Agree with all the other reviews. App is not useful and I was not able to register

Buggy and missing features

The app allows useful but very limited controls. Why am I unable to adjust recirc settings etc from the app? That seems like a really dumb oversight. Also, much of the EMS data that is supposed to be displayed simply doesn’t populate in the app at all.

No support from Navien, they don’t respond to questions or feedback.

Overall the app is a major disappointment.
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What is the app for

Mine didn’t even come with a remote . So frustrating.

Developer apps

FAQ

What is Navien used for?

Navien is used by industry professionals to log installation and service information for Navien units. Owners can use it to register their units for warranty, find local installers, and access product manuals.

Can I register my Navien unit for warranty through the app?

Yes, owners can scan their unit's serial number within the Navien app to register their unit for warranty purposes.

Does Navien have ads?

No, Navien does not contain advertisements.

What devices does Navien support?

Navien is available for iPhone, iPad, and iPod devices.

How often is Navien updated?

The latest version of Navien is 1.6.3, last updated on December 17, 2024. Updates typically occur to improve functionality and add new features.

What is the age rating for Navien?

Navien has an age rating of 4+, making it suitable for a wide range of users.

Where can I find local wholesalers or training classes using Navien?

Industry professionals can search for local wholesalers and view the latest Navien training classes directly within the app.

Can I get technical support through Navien?

Yes, industry professionals can live chat with Navien teams, including technical support, for assistance with their units.