Not user friendly
Outside of being able to set your DHW set temp from your phone, the app is useless. Yes, it shows usage rates, but in measurements that are hard to understand. I’ve had a few error codes come through on a notification, but you can’t find what the error was within the app.
Terrible app terrible support
The only thing worse than the app which won’t connect my NaviLink lite to my network and keeps dropping is the app which is undocumented. No one in support knows anything about it in the US. I got in touch with the developers in Korea and they couldn’t really help either. The product barely works then regularly disconnects itself from my Asus wifi network and needs to be setup each time it’s really a bad wifi products and issue and hasn’t gotten any better after a year now
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UX could be better
The user interface is quite ordinary. Could be much better. It was also a big hassle to connect the app to the HPWH.
Unimpressed
Doesn’t do basic things easy. Trying to add a user and I continue to get errors. Can’t even add my spouse to have use the app. Schedule is weak. One schedule. There should be an option to create an “away”schedule or alter a schedule for when you’re not going to be home. While using the app, I am constantly having to restart the app because of connectivity issues.
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Actual trash
Don’t waste your time
Faulty Software
I have a Navien heat pump water heater. One of the reasons I selected it over the popular Rheem model was due to its software support (there were other reasons as well) however I am disappointed in the NaviLink software. On the IPAD the EMS function crashes the system when trying to select another setting other than the heat pump time. On the iPhone, the heat element time reads 0 even when the heat element comes on. The time is useless since it seams to only indicate hours. It would also be nice if they would open their api to allow home automation software (like hubitat) to read data from the system.
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Minimal functionality
My expectation were higher than what this remote provides.
It provides inlet temperature and outlet temperature and cryptic gas usage
The manual doesn’t do any explanation of the functions available
You cannot truly control the water heater remotely
I bought it because I am new to the tankless water heater
I think the company can do a whole lot better than this. Would I recommended? I’m not sure you need to look into this and decide.
It provides inlet temperature and outlet temperature and cryptic gas usage
The manual doesn’t do any explanation of the functions available
You cannot truly control the water heater remotely
I bought it because I am new to the tankless water heater
I think the company can do a whole lot better than this. Would I recommended? I’m not sure you need to look into this and decide.
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Remote control
When traveling I start the dishwasher and can shut down the tankless remotely after the cycle completes. I feel that the low cost of the WiFi connection has paid for itself.
Bare minimum
This is just a bare minimum app. The real time data is detailed. Sadly history data for the last 24 hrs, week, month, year is lacking. I expect a listing and graph for daily and weekly usage. The unit plus installation was quite expensive. NaviLink app does not provide enough usage information.
Bad connection
The unit is hard to pair with WiFi and will not stay connected.
App is junk
WiFi doesn’t work, can’t connect to or find the device. Extremely glitchy.
Terrible app
App fails to connect to unit routinely. Have to delete unit and reinstall by pushing WiFi button even though it is connected (mxchip)to WiFi. Unreliable. All data is lost since it assumes it is a new install. App also fails to provide full menu access. Temp and scheduling only.
Could do more
Can not directly turn on the recirculator. Probably because it would replace the awkward red button.
Frustrating set-up
It took way too long trying to connect the app to a Navien heat pump water heater. I tried more than 10 times over a few hours trying to get it to work. The first time was a bad because the heat pump was running when the instructions told me to turn off the water heater. The heat pump slammed off and when it restarted it sounded bad. The setup/shut down should protect the heat pump. IRONICALLY after we finally got connected the firmware update included a heat pump protection update.
The set-up issues: the app's instructions do not align with the water heater's set-up instructions. There's 2 different goals. The water heater wants to connect to wi-fi. The app wants to connect to the water heater's bluetooth. The app does not initially show any wi-fi networks, the app does not show a Navien bluetooth object, the water heater just sits there. Somehow after the +10th try the water heater said it had wi-fi and the app let you set the rest up.
As far as the app: it's fine and shows more than I expected like heat pump and electric element kWh used, hours used for each. What it does NOT show is current tank temperatures which the water heater's screen does show. The water heater shows a good amount of info. (The water heater's buttons should be backlit with a screen that has better viewing angles). The app should mirror the water heater info. Schedules are very easy to set up in the app. As is switching modes. It seems like there's no delay between the app and water heater and the update felt instantaneous.
The set-up issues: the app's instructions do not align with the water heater's set-up instructions. There's 2 different goals. The water heater wants to connect to wi-fi. The app wants to connect to the water heater's bluetooth. The app does not initially show any wi-fi networks, the app does not show a Navien bluetooth object, the water heater just sits there. Somehow after the +10th try the water heater said it had wi-fi and the app let you set the rest up.
As far as the app: it's fine and shows more than I expected like heat pump and electric element kWh used, hours used for each. What it does NOT show is current tank temperatures which the water heater's screen does show. The water heater shows a good amount of info. (The water heater's buttons should be backlit with a screen that has better viewing angles). The app should mirror the water heater info. Schedules are very easy to set up in the app. As is switching modes. It seems like there's no delay between the app and water heater and the update felt instantaneous.
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Social Security number collected????!
I don’t like reading privacy documents. This one says they may collect social security numbers!
Has potential but not very useful as is
The app just lets you see the temp and usage of the heater. It could have a lot of potential if it used your phone location and usage to predict when recirculating is needed similar to a thermostat app like ecobee .
Exceptional
Love the schedule
No Useful Information
I cannot believe how limited the data is for a homeowner. I cannot see or control individual zones for example. When I attempted to get specific zone data I was told by the support telephone number that I needed to have my contractor present, on site, before they would assist me.
A mediocre app for a very good water heater
Clearly Navien is a hardware company and not a software company. The heater is excellent but the app is not intuitive. Took a lot of Googling to figure out the configuration but once I got it set up it worked fine.
I wish NaviLink did more.
What I was hoping for when I ordered the NaviLink kit was something that would let me program the unit remotely .. but I had to choose either scheduled hot water circulation OR temporary override, but I can’t do both. I can’t check or override the time either . The lack of these two
Functions made the accessory not worthwhile for me.
Functions made the accessory not worthwhile for me.
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