Could do more
Can not directly turn on the recirculator. Probably because it would replace the awkward red button.
Frustrating set-up
It took way too long trying to connect the app to a Navien heat pump water heater. I tried more than 10 times over a few hours trying to get it to work. The first time was a bad because the heat pump was running when the instructions told me to turn off the water heater. The heat pump slammed off and when it restarted it sounded bad. The setup/shut down should protect the heat pump. IRONICALLY after we finally got connected the firmware update included a heat pump protection update.
The set-up issues: the app's instructions do not align with the water heater's set-up instructions. There's 2 different goals. The water heater wants to connect to wi-fi. The app wants to connect to the water heater's bluetooth. The app does not initially show any wi-fi networks, the app does not show a Navien bluetooth object, the water heater just sits there. Somehow after the +10th try the water heater said it had wi-fi and the app let you set the rest up.
As far as the app: it's fine and shows more than I expected like heat pump and electric element kWh used, hours used for each. What it does NOT show is current tank temperatures which the water heater's screen does show. The water heater shows a good amount of info. (The water heater's buttons should be backlit with a screen that has better viewing angles). The app should mirror the water heater info. Schedules are very easy to set up in the app. As is switching modes. It seems like there's no delay between the app and water heater and the update felt instantaneous.
The set-up issues: the app's instructions do not align with the water heater's set-up instructions. There's 2 different goals. The water heater wants to connect to wi-fi. The app wants to connect to the water heater's bluetooth. The app does not initially show any wi-fi networks, the app does not show a Navien bluetooth object, the water heater just sits there. Somehow after the +10th try the water heater said it had wi-fi and the app let you set the rest up.
As far as the app: it's fine and shows more than I expected like heat pump and electric element kWh used, hours used for each. What it does NOT show is current tank temperatures which the water heater's screen does show. The water heater shows a good amount of info. (The water heater's buttons should be backlit with a screen that has better viewing angles). The app should mirror the water heater info. Schedules are very easy to set up in the app. As is switching modes. It seems like there's no delay between the app and water heater and the update felt instantaneous.
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Social Security number collected????!
I don’t like reading privacy documents. This one says they may collect social security numbers!
Has potential but not very useful as is
The app just lets you see the temp and usage of the heater. It could have a lot of potential if it used your phone location and usage to predict when recirculating is needed similar to a thermostat app like ecobee .
Exceptional
Love the schedule
No Useful Information
I cannot believe how limited the data is for a homeowner. I cannot see or control individual zones for example. When I attempted to get specific zone data I was told by the support telephone number that I needed to have my contractor present, on site, before they would assist me.
A mediocre app for a very good water heater
Clearly Navien is a hardware company and not a software company. The heater is excellent but the app is not intuitive. Took a lot of Googling to figure out the configuration but once I got it set up it worked fine.
I wish NaviLink did more.
What I was hoping for when I ordered the NaviLink kit was something that would let me program the unit remotely .. but I had to choose either scheduled hot water circulation OR temporary override, but I can’t do both. I can’t check or override the time either . The lack of these two
Functions made the accessory not worthwhile for me.
Functions made the accessory not worthwhile for me.
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No bugs, but very clunky
I find this app >extremely< clunky for setting up a schedule. I see no Hot Button to run the recirc pump, as promised in docs. There is an ‘EPS’ button top and center that does nothing. What would YOU expect an EPS button to do???
Works well when it’s connected
Frequently, even via wired connection, looses touch with the network requiring a restart.
Good but not Excellent
Scheduling is not intuitive or clear for multiple days. Love the data collection and analytics
Basic
This app is too basic. Only allows you to power on-off, set schedule, or set temperature. That’s it!
It does provide some status information but does not allow you to review or change parameters. That still needs to be done at the unit.
It would be helpful to be able to review installer parameters before dispatching a service call.
Good app for homeowner but pretty useless for professional.
It does provide some status information but does not allow you to review or change parameters. That still needs to be done at the unit.
It would be helpful to be able to review installer parameters before dispatching a service call.
Good app for homeowner but pretty useless for professional.
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A Disappointment
The very limit features of this app make me feel like it’s only here so Navien can check a box saying they have an app. I wish I would have saved my money.
Modernize your App…
Please modernize your app…it’s just a wall of text with poor font size choices. Also needs a few more features that you can access from the Navien panel, but not this app.
Trying to register 1st and 2nd water heater warranty
Horrible experience. Not working correctly on the app.
Turn your Navien heater into a smart home device
I install the NaviLink in the same week of the new heater and it has been working like a charm for the past year. While the hardware may sounds a little expensive, it enables mobile app operations and remote access of all key features of the heater including setup temperature or scheduling heat cycles and others. More importantly it offers the glimpse of your system usage, energy consumption, and your heating habits. You can see how much gas you used and how much water it processed by day, month, and year. The scheduling part needs a little trial and practice. But once done you don’t need to touch it. Overall it is an excellent value for your modern heater.
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Warranty Customer Service
Very Poor Customer Service
I contacted customer service about an issue that started only six months after installation. The representatives were dismissive and refused to provide even basic help over the phone, insisting I call a plumber instead. Their lack of professionalism and accountability is very disappointing.
I contacted customer service about an issue that started only six months after installation. The representatives were dismissive and refused to provide even basic help over the phone, insisting I call a plumber instead. Their lack of professionalism and accountability is very disappointing.
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Missing system pressure
My Navien CombiBoiler shows the hydronic loop pressure on the front panel but NaviLink does not report it at all. When traveling, the system pressure is something I really need to monitor. Love the informational use of this app, but it’s of limited use for remote monitoring without being able to see the pressure reading.
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Waste of money
Set it up and it completely glitches out. Constantly says no product connected. Waste of money
App just hangs
Am unable to get the status or the controls screen. Very frustrating
