Mobile banking
Wouldn’t go to next and no explanation why. Had to take photo three times . Then in white letters it said endorsement but so faint to see had to turn check around
Then worked find .VERY CONFUSING !!! And frustrating
Then worked find .VERY CONFUSING !!! And frustrating
Owner
Was very easy to navigate very easy to take the picture. I will do this more often.
Easy Peasy
Easy mobile app and mobile deposit makes life simple when you have so much running around to do and.
Annoying to use
It does take decent cheque images
Slow app
Side menus such as transfers take forever to load and app over all is slow and crashes frequently
My opinion
This app is horrible to use and is often showing my accounts cannot be accessed. This makes it very difficult to keep track of finances.
Crashes ALL the time
this app is always under maintenance and won't even let me login. Kind of important for a bank app not to crash yknow? Not worth if you're considering
Great costumer service
At another big name bank, I used to do as much as possible using the teller machine. At NB/AZ, I go inside. Staff always greets me enthusiastically and I get my transactions done quickly and with a smile. Nice feeling.
Changes were not the best
Used to be a really great app, but not at all enthusiastic about the changes. I prefer the older layout, where you could keep track of the balance with each transaction.
Trouble logging on
I’ve been having issues with logging into my mobile account. I keep getting error code 1003. It’s angering not to do business with my account. I was trying to send Birthday money thru Zelle to my granddaughter well you can hopefully guess I WAS UNABLE TO DO THAT.
Thanks for your aggravating website
VietnamVet6768
Thanks for your aggravating website
VietnamVet6768
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Unable to get on line on I phone
Always going to Cloud
Recent Systems Update Has Rendered Unusable
Was a good application, giving me access to my account within seconds to check balances or deposit checks. Now, after a recent update to their system, I am unable to sign in, consistently receiving an “error 1003” message. Called customer service to be told that although I have upgraded my iPhone to the latest “required security update” for iOS 17, with only an offer to “upgrade” to iOS 18 (which is not approved for other applications I currently use daily, and no such update has been required by any other banking institutions I use ie Bank of America or Chase), I will no longer be able to use National Bank’s application. I guess it may be time to look for a new bank after a 21 year relationship. Pretty sad!!
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Response from developer
We apologize for any inconvenience. Our app is compatible with iOS 13 or higher, although we suggest devices be updated to the most current OS available for optimal performance and security. As Error 1003 can occur for a few different reasons, please out to us at 800-497-8168, option 4, Mon - Sat from 6am - 9pm MT for troubleshooting. If customer care is unable to resolve the issue, please ask them to open a support ticket for further investigation. Thank you!
Can’t even open the app
Every time since I logged in it just gives me a black screen, kinda feels like a scam to me honestly
Review of National Bank of Arizona
Remarkable service, great app, overall wonderful Bank to do business with…..
Face Recognition
The face recognition stopped working, I’ve tried every instruction to fix it. Makes it a pain to even use the app now.
An app for my banking needs for NBAZ that’s user friendly but prone to problems
The pros: The layout of this app is a good layout and easy to navigate. When this app does work, it gets the job done 👍
The cons: This app has given me a variety of problems. From loading issues to login issues, etc. this app can be frustrating. There’s also times where the summary of my accounts doesn’t come up and where things fail to load completely. Between three financial apps I have, this one has given me the most problems.
Some insight: Although I do live in Mexico I live about an hour from the U.S. Mexican border. I have Wi-Fi. I also have a cell phone plan from a well known phone company that includes sufficient data coverage and size for Canada, the U.S. and Mexico. Also, I have an American phone.
One last note: I have been able to pretty much tell when I can use my phone to check my finances. I check offline when I have a nearly to complete cell phone signal. I check online when my Wi-Fi is working.
The cons: This app has given me a variety of problems. From loading issues to login issues, etc. this app can be frustrating. There’s also times where the summary of my accounts doesn’t come up and where things fail to load completely. Between three financial apps I have, this one has given me the most problems.
Some insight: Although I do live in Mexico I live about an hour from the U.S. Mexican border. I have Wi-Fi. I also have a cell phone plan from a well known phone company that includes sufficient data coverage and size for Canada, the U.S. and Mexico. Also, I have an American phone.
One last note: I have been able to pretty much tell when I can use my phone to check my finances. I check offline when I have a nearly to complete cell phone signal. I check online when my Wi-Fi is working.
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Response from developer
Thank you for your review! Customers providing feedback is one of the best ways to help us make improvements. We would like to understand more about your experience and address any concerns, if you could please reach out to us at 800-497-8168, option 4, Mon - Sat from 6am - 9pm MT.
The service
Happy Holidays and a very Merry Christmas to you all. Your service and help have always been stellar. Thank you all.
No Zeros Now?? Numbers instead of Debit names ???
WHAT IS GOING ON THERE ???? Omg … I think because you dropped the ZEROS from the beginning of the accounts, that now auto pays aren’t going through & probably have to be reset????
Also the series of numbers and letters at the BEGINNING of each transaction is NOT helpful at all!!! (from the customers view in your app OR on my statements) it’s way easier if we can see the NAME Of the business or transaction!!!
Please fix these things!!!
Thx
Also the series of numbers and letters at the BEGINNING of each transaction is NOT helpful at all!!! (from the customers view in your app OR on my statements) it’s way easier if we can see the NAME Of the business or transaction!!!
Please fix these things!!!
Thx
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Response from developer
We apologize for the inconvenience. We will be correcting how transactions are displayed in a future enhancement. If you are experiencing an issue with auto-pay, please reach out to us at 800-497-8168, option 4, Mon - Sat from 6am - 9pm MT so we can better understand and troubleshoot with you. Thank you!
New version is awful
The string of numbers in the transaction list make no sense to my human brain. The app worked perfectly before the latest version. The biometric unlock stopped working on my iPhone with the new version also. Please fix it soon.
Doesn’t support iPad anymore
This doesn’t work in landscape mode on the iPad. It’s harder to use in portrait mode.
