Terrible, with there was 0 stars option
My account gets locked over night literally twice a month for no reason. It’s when I’m not even trying to login and they lock my account. I wake up to an email that my ID is disabled. I then HAVE TO call a “password agent” (nicest people ever by the way) so to unlock my account.
I want to switch banks but I know it’s going to be a headache. Just wish NBTC would fix online banking.
I want to switch banks but I know it’s going to be a headache. Just wish NBTC would fix online banking.
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Error Code 0014
Every time i open the app, i get error code 0014. I used to be able to fix it by making sure my IoS software was up to date - that no longer works. I also have been able to fix it in the past by doing a fresh install. That also, no longer works - it's a decent banking app when it's working.
Unacceptable From a Lending Institution.
This app obviously has a history of poor performance. When I originally downloaded the app it worked fine with my I pad Pro & facial recognition. Like others I found problems with it logging me off. Not remembering my “Saved” passwords and now it cant get access to the security questions from Northern to verify my log in....... Two recent updates show in the last 3 months. Northern need to get this straightened out, I was told by a Northern Customer Service “Teller”, that it was an issue with Apple & I should call them.
Unacceptable from a Reputable Finacial institution in todays world. Everything is done on line with apps. And during the pandemic going places in person was not an option. No excuse here Northern Invest the Time & Money to make an app all your customers can use
Unacceptable from a Reputable Finacial institution in todays world. Everything is done on line with apps. And during the pandemic going places in person was not an option. No excuse here Northern Invest the Time & Money to make an app all your customers can use
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Update Horrible
Since this app updated, it’ll ask and scan my face but never use it to open my account. Where it use to.
Kinda wonder what’s the point of the face Recognition.
I’ve still had to enter my password since the “new update” and find it super inconvenient since it’s still scanning my face but still making me enter my password.
Not only that, it’s always “updating” and doesn’t allow me to log in when I need it the most. And then I never see what it’s actually updating…bc my face scan is STILL not letting me in.
Meanwhile, I’ve yet to see an other update that works for me as a user and as a customer. Maybe it’s undercover updates that are being updated, because it’s certainly not user friendly updates being worked on.
Kinda wonder what’s the point of the face Recognition.
I’ve still had to enter my password since the “new update” and find it super inconvenient since it’s still scanning my face but still making me enter my password.
Not only that, it’s always “updating” and doesn’t allow me to log in when I need it the most. And then I never see what it’s actually updating…bc my face scan is STILL not letting me in.
Meanwhile, I’ve yet to see an other update that works for me as a user and as a customer. Maybe it’s undercover updates that are being updated, because it’s certainly not user friendly updates being worked on.
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Terrible
It used to be just ok but it’s gone downhill. What’s the sense of having Face ID if you still have to input your password each time anyway. There’s also not much you can do with the app. Come on Northern Bank, your customers deserve better.
