Slow withdrawal
I would like to share some feedback regarding your withdrawal process. The delay in processing BTC withdrawals really needs to improve. Waiting up to six hours for a transaction to be sent is extremely frustrating, especially when I need to make a time-sensitive payment.
These long delays can also be embarrassing when I’m relying on a fast transaction. I hope you can optimize the withdrawal process to make it quicker and more reliable for your users.
Thank you for taking this feedback into consideration. I look forward to seeing improvements.
These long delays can also be embarrassing when I’m relying on a fast transaction. I hope you can optimize the withdrawal process to make it quicker and more reliable for your users.
Thank you for taking this feedback into consideration. I look forward to seeing improvements.
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So far, not so good! Maybe?
About a month ago, we had a power surge and a great big storm here where I live. Everything was shut off. My phone was scrambled. I’ve been trying ever since to access my NCWallet from CT Pool as well as individually. I cannot get past my pin number. They set up for me and I cannot find where I had it saved. They keep asking me five questions, number one when did I open the account if someone can tell me where I find that information that would be very beneficial. Another question they ask is how much money do I have in my NCWallet account or how much have I added from CT Pool, and what device am I using? The device is the easy part the amount I could not tell them because I make a deposit every day from CT Pool to my NCWallet it’s still allows me to do that, of course it will allow me to do that. Take my money.
I need help getting back into my NCWallet it is driving me absolutely insane making daily deposits from my CT Pool to my NCWallet, CT Pool, nor NCWallet will allow me to change where I send my funds to, so I’m really getting aggravated and I feel like I’m stuck between a rock and hard place! Over and over I’ve sent messages and I get the same five questions every time which I cannot answer without getting into the app to answer them all I asked for was a phone number to reach out to someone and I got the same message back again. Please answer these five questions.. If someone can help me, please do I’ve got 7, 12 month miners or more and several 3 month miners that I began with.
Please help me, Will Rogers.
Concerned
I need help getting back into my NCWallet it is driving me absolutely insane making daily deposits from my CT Pool to my NCWallet, CT Pool, nor NCWallet will allow me to change where I send my funds to, so I’m really getting aggravated and I feel like I’m stuck between a rock and hard place! Over and over I’ve sent messages and I get the same five questions every time which I cannot answer without getting into the app to answer them all I asked for was a phone number to reach out to someone and I got the same message back again. Please answer these five questions.. If someone can help me, please do I’ve got 7, 12 month miners or more and several 3 month miners that I began with.
Please help me, Will Rogers.
Concerned
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Give me my money back!!!!
You stole 19k in your endless KYC verification!!! Release my funds now!!!! A complaint has been filed to the FBI through IC3 you will pay for this!!!! We will destroy you!!! This will cost you more than you can ever imagine!!!! ATTENTION PEOPLE STAY AWAY THIS IS A HONEYPOT SCAMM!!!!
Update! - your response is invalid! It’s just a generic response! I can’t believe Apple Store is allowing this! I did submit multiple tickets you proceed to ignore or write a generic response! There is an investigation you have been reported to the fbi and local authorities. Detectives are working on this case and will shut you down and have you arrested! No one is above the law your days are numbered.
Update! - your response is invalid! It’s just a generic response! I can’t believe Apple Store is allowing this! I did submit multiple tickets you proceed to ignore or write a generic response! There is an investigation you have been reported to the fbi and local authorities. Detectives are working on this case and will shut you down and have you arrested! No one is above the law your days are numbered.
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Response from developer
Please check your email for any requests for additional information to complete the verification. If you need help, feel free to contact our support team anytime!
Beware your transactions will be pending for hours sometimes days! No customer support
I could not count the times that I have made a transaction for a withdrawal and the transaction does not get broadcasted to the Blockchain. There is no transaction ID number for the pending transaction that gets stuck. Customer support always uses the excuse the Blockchain is overloaded and they have no control over the pending transactions. If this was the case there would still be a TXID number associated with the transaction. It should not take 14 hours for a doge or litecoin withdrawal to be broadcasted to the Blockchain and issued a txid hash. This app was really good when it was first released no bugs in the software. But after months of the same issue and customer sport always blaming the Blockchain I’m beginning to believe the developers are intentionally holding these transactions in limbo for reasons I don’t understand. I would definitely not recommend using this especially if you want to make crypto payments in a timely manner. There’s nothing worse than sending a payment to a invoice that expires after 15 minutes and your payment finally processes hours sometimes 24 hours plus later.
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Response from developer
Please contact us and provide more details, so we can help you: https://ncwallet.net/feedback/?ios
Very Very disappointed and frustrated
I am very disappointed with Nc wallet, my funds and money have been stuck in my account for over a year now. I have submitted all necessary documents and information for my verification process but yet, my account is still showing under review till now. This is really disappointing and frustrating. There’s no resolution or anything. I have tried email and contacting the customer support team but still nothing
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Response from developer
Please check your email for any requests for additional information to complete the verification. If you need help, feel free to contact our support team anytime!
