Poor support
App leaves your screen brightness at minimum, a small irritating bug that did be easy to fix. Support was no help!
THE best coffee shop !
Love love love the new Coffee House in Wigan. Fresh, vibrant and exciting. The staff are all so warm and welcoming and get to know you and your preferences. This really makes a difference as other coffee shops do not have the personal touch. The decor and facilities in store are second to none with no expense spared. The selection of hot and cold beverages and food are exceptional. We definitely recommend CH to all our friends and wouldnt go anywhere else. Well done to Jordan and ALL the team at Wigan CH.
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Response from developer
Thank you so much for your encouraging star ratings! We are glad you've had a great experience.
Payment
You have to have a payment card linked to the app I don’t put payment cards on my phone so it’s not of any use or interest to me
Miss McHale
I’m so glad I got this set up and have begun to collect points and offers, as I shop here a lot
Sale Coffee House
My wife and I are regular customers in your Sale branch. We’re always well looked after by Dawn and her competent and friendly staff, apart from the excellent drinks and food. We’ve been to many other coffee shops, including others in your group - Sale is definitely the best, ‘our go to’ place. Well done guys.
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Best coffee in town
Coffee shop in St John’s precinct Liverpool
The staff are really nice always have a chat coffee an food fresh n delicious
Plus the tables are always clean and tidy
The staff are really nice always have a chat coffee an food fresh n delicious
Plus the tables are always clean and tidy
Rubbish
Outdated and awful
Liscard
Very clean friendly staff very helpful enjoyed being in there
Truly terrible customer service
Have never experienced such poor customer service. Blocked several family members’ accounts with no warning and has been extremely unhelpful and slow since. They’ve just shared generic responses with no real solution.
Mr Murphy
It’s a very clean SHOP in Bootle & the staff are very friendly
Locked out after 4 years member
Been a member since 2021, and decided to update the app (was still on the old Teyo Rewards branding). Went to scan and didn’t work so decided to logout and now I can’t log back in. All my rewards gone after 4 years. Customer support + dev team is seemingly slow to provide any solutions or progress.
I can’t even create a new account because it requires a phone number which I already registered.
I can’t even create a new account because it requires a phone number which I already registered.
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Terrible
Fails to award point and claim valid vouchers have been used
Mr William Hughes
I’m a regular at the coffee house in Huyton Village, and I would like to say “ the staff are wonderful “ they are always very friendly and helpful, there is two new members of the team, Megan and Vicky and they look to have fitted in perfectly, excellent staff and customer service. Keep up the outstanding service
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Error
App not working
Just awful.
I can’t use the individual Coffee #1 app because it’s part of the same group and won’t accept my mobile as it says it’s in use by “another user”. It’s not in use by another user, it’s in use by me…the same user!
Even when I try to change my registered number in the app to my daughter’s number, it still shows it’s in use by someone else, and she doesn’t have either app so I have no idea why it’s saying that.
A ridiculous amount of verification and messing around just to get some loyalty stamps. I’ve requested my account be deleted and I’ll have to get a physical stamp card instead. What a joke.
Even when I try to change my registered number in the app to my daughter’s number, it still shows it’s in use by someone else, and she doesn’t have either app so I have no idea why it’s saying that.
A ridiculous amount of verification and messing around just to get some loyalty stamps. I’ve requested my account be deleted and I’ll have to get a physical stamp card instead. What a joke.
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Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out.
Shocking
Shocking customer service. Such slow response times. Block my account multiple times because my phone number hasn’t been verified, then blocks my account as soon as I try to verify it. They have asked for bank statements, mobile phone statements, proof of address. This is literally just for Caffè Nero. I’m not sure who they think they are. It’s wild.
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General
We visit your stores regularly (and really enjoy) service and hygiene great but lately things could be updated, menu needs changes (smoked meats ) newer staff need to uphold your great standards ( stop using phones and feet off furniture)
Log in problems
Can’t Login thru Apple sign in, unusable
Poor reward options
We used to have a good selection of rewards to use points. These are now very restricted- what benefits are there is the rewards are so poor- surely like supermarkets loyalty schemes it should be related to what each user buys
Limited use for points
The app is easy to use and it’s great to get a free drink after completing a stamp card. However, the options to use the points are very limited and not attractive, so that’s very disappointing