Operator doesn’t listen
Asked for a 5 person journey, sent a regular car. Incompetent.
Driver being assigned….
Confirmed bookings are not actually confirmed, a driver is assigned at the time of booking… and if they’re busy expect them to be 15-45 mins late.
Actually a pretty good app
Normally taxi company apps are very simple and only really exist due to maybe Uber in the area but this one is actually really good. Never surges prices like uber does and keeps the standard fares, decent amount of drivers even during night time. Sharing your ride isn’t a feature I thought I’d ever use but it has made my family feel much safer about where I’m going, which is also a cool bonus. Overall a very good app if you don’t feel like calling them.
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Late --no apology
Booked a taxi at York cars at 4.30 pm to be collected at 6.15 pm to be in York City Centre for 7 pm arrived to collect us at at 6.45 !!!
No apology, just "I was given the job late mate"
Rang the switchboard and he was useless along with no apology.
Not good enough!!!!
No apology, just "I was given the job late mate"
Rang the switchboard and he was useless along with no apology.
Not good enough!!!!
Can't trust advance booking
I had a car booked a day in advance for a hospital appointment. No one arrived and I had to call locally in the end to hear that no one is available now. Yes that's why I booked it in advance. This was on a workday in January, so not a busy time in york.
YOU HAVE A NOTIFICATION
App is fine for booking a taxi, type addresses, time for pick up etc. car comes somewhere around the time you’ve booked for and tends to drop you in the place you requested.
I always seem to have the big red notification dot showing a notification but cannot for the life of me find in the app where it’s coming from. Either keep notifications off so you don’t know when your taxi is coming, or delete and reinstall app on a regular basis.
I always seem to have the big red notification dot showing a notification but cannot for the life of me find in the app where it’s coming from. Either keep notifications off so you don’t know when your taxi is coming, or delete and reinstall app on a regular basis.
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Hawa
Trip from home to York station, prompt and very friendly. Saturday 9th March 24, 12-30 pm. Thanks.
Great company
Great app. Good price. Biggest company in york
Great service
Great app great driver great service
Extra charges
Twice now I’ve got into the car only for the driver to mess around while the clock is goiup I’ve been charged over £1 before the car starts moving!!! It might be a small amount but these small amounts build up. Won’t be using York Cars anymore
Great drivers, problematic app
Never had an issue with any of the drivers, and actually my experience is positive. The low score is only for the app which has a few bugs, and the most serious one is that the booking system doesn't work correctly causing delays.
Terrible service
Don’t book taxis through these guys, their service is terrible. Their drivers are always late and they don’t care.
App payments only
Hi
Can you please tell me why the app on the last few weeks will not allow a taxi to be booked without pre payment ?
When I order a taxi I prefer to pay cash to the driver not pre payment so the app is not useless to pele like my self for this reason alone.
I have tried t in install and reinstall it and it continues yes to ask for pre payment on any booking which is not ideal and I’m sure has increased your phone call service work load considerably
Can you please tell me why the app on the last few weeks will not allow a taxi to be booked without pre payment ?
When I order a taxi I prefer to pay cash to the driver not pre payment so the app is not useless to pele like my self for this reason alone.
I have tried t in install and reinstall it and it continues yes to ask for pre payment on any booking which is not ideal and I’m sure has increased your phone call service work load considerably
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Late
No point booking on the app because they turn up late (about 15 minutes). Better off using different services.
Taxis don’t arrive
Always found I get an automated confirmation booking has been accepted but then taxi is not actually dispatched and no update given
Not geared to out-of-country visitors
It may or may not work but I’ll never know. To register you need a UK phone number. I am a frequent visitor to York and have a North American number. The app makes no allowance for this and assumes all users’ numbers start with +44. And yet, you’d think that visitors would be the most likely target audience.
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Long waits and rude staff
Avoid!! I just had a 30 min wait for a taxi with absolutely no updates or apologies to just be told to deal with it. I then used Streamline Taxi’s, much quicker and friendlier. No wonder Uber is such a success....
Late
Driver was lovely, but the car was dispatched at our pickup time causing us to be picked up 20mins late. Not ideal
Great App and Great Company Overall
Never have I encountered a taxi company with so many lovely drivers, the app makes booking so simple, and they always arrive exactly on time for stressfree journeys! Shoutout to Mohammet(Tom) best driver ever!
Not using again...cost me more in fares...
I would use again....1.driver demanded payment before taking me to my destination
2. Card payment option on app wouldn’t work, minimum fare of £20.00 applied when my actual fare was £18.90.
I was eventuality charged £20.10 in total cost which exceed my actual fare.
Too much of a hustle than its worth.avoid
2. Card payment option on app wouldn’t work, minimum fare of £20.00 applied when my actual fare was £18.90.
I was eventuality charged £20.10 in total cost which exceed my actual fare.
Too much of a hustle than its worth.avoid
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