Nebraska Blue User Reviews

Name: Nebraska Blue
Rating: 4.11895 (496 reviews)

Nebraska Blue

Blue Cross and Blue Shield of Nebraska

🏥 Medical

What users say

Summarized from real user reviews of Nebraska Blue. Based on 496 reviews and a 4.1/5 average, it highlights the 4 positives and 3 negatives reviewers mention most about this Medical app.

Positive things

🚀Easy access to benefits
👍User-friendly app
🔒Convenient login with Face ID
🚀Efficient access to claims and prescriptions

Negative things

🐛Face ID login not stable
🐛Crashes on launch
🐛Inconsistent navigation between screens

Top reviews

Most Recent Highest Rated Lowest Rated

App has significant issues

Long duration outages are increasing in frequency. Coverage information displayed is incorrect.

Omahutchsr

4 months ago

Only showing old claims

It will only show old claims by from last year and I can’t figure out how to navigate out of the claims page. The other
app was much better.

Drdoxielover

4 months ago

Response from developer

We're sorry for the inconvenience. That’s not the experience we want for our members. If you would like further assistance, please call the number on the back of their ID card.

Terrible

App crashes every time I try to login.

Jenmo19

4 months ago

Nebraska Blue

Absolute terrible app nothing works correctly.

willie1000

5 months ago

Meh

Doesn’t remember logins well. Issues seeing bills, invoices

Eric7363759673

5 months ago

Flex card

Am I missing something, I can’t find the flex card account.

Papa Brett

5 months ago

Response from developer

Thank you for your review. We currently do not have this feature in the Nebraska Blue mobile app. We are sorry for the inconvenience.

Terrible app

Dealing with insurance is difficult enough. Let’s add a terrible app to make it worse. Whoever is being making the app work needs better training or replaced.

ExtraGuacPlz

5 months ago

Response from developer

We are sorry for the inconvenience. That’s not the experience we want for our members. Contact us at support@nebraskablue.com and we’ll do our best to help resolve the issues you are seeing.

App update repeatedly crashes

App repeatedly crashes on iOS 26. Useless waste of time. Requires 2step verification b be is email. Email with code takes extended time to come through.

Frustrated NE BcBs

6 months ago

APP function

Every time I go to log into the app, I get kicked off on the first try and have to go in a second time.

Kally Rae

6 months ago

Finally a real app

These rich companies always say to check website or app first and then have terrible tech and expect you not to call. I updated today and was pleasantly surprised. Good job updating your app. Making things more efficient already.

EE26!!!

6 months ago

Response from developer

Thank you so much for your feedback! We're thrilled to hear you're enjoying the app. If you ever have suggestions or ideas, we’d love to hear them.

Nonfunctional

Terrible execution. Nothing works.

Jphilla12345

7 months ago

Error Message

Unable to log in. I was able to log in before. Now getting an error that it cannot run on my current network connection. I can get into everything else.

This new app no longer shows Flex Card either. I thought the old app was bad and hoped for improvement. I am sad this one does not seem like an improvement.

SEBaby7

7 months ago

Response from developer

We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and we would love to hear an update to your experience!

Login not working

First, Face ID keeps closing out the app. Now I keep getting a message that the network is not secure and go to a secure network connection, which is my home which is secure.

Plainsman3

7 months ago

Response from developer

We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and we would love to hear an update to your experience!

Error for network

Endless loop of 4840:7560:WABALA network error no matter whether I use WiFi or cellular. Tried on IPhone multiple models and Ipad

Tarheel1234567

7 months ago

App will not open

This app will not open because it continuously says it doesn’t like the Network connection yet I do not have problems with any other apps. This is so frustrating and annoying!

KayJae1

7 months ago

Response from developer

We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and we would love to hear an update to your experience!

Can’t Even Open this New App

I’ve downloaded this new app and try to open it and I get an error:

For your security, this app cannot run using the current network connection. Please ensure your device is using a trusted network connection and try again. 4840:7560:IFCUZV

I get this message on my home WiFi or turning the WiFi off and using my Verizon 5g network.

FRUSTRATING!!

JohnnieShanks

7 months ago

Bad update

Yesterday’s update has made it impossible to use this app. I get an error code that my only wifi isn’t safe to use. It’s the only one I have and has worked up to now. For being a giant in the insurance world, the tech is awful

Omaha Kathy

7 months ago

Network won’t let me load app

Just tried to use app today tried on both WiFi and cell plan(spectrum) and it won’t let me open app

Sakura2588

7 months ago

Response from developer

We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and we would love to hear an update to your experience!

Can’t even log in

I am trying to use telehealth and the old app is outdated and it told me to download this new app. I did and it just says I need a secure connection to use the app and won’t even let me go to the log in page.

Lambykam

7 months ago

Response from developer

We are very sorry for the inconvenience. This was related to a known outage that has since been resolved. Please try loading the app again and you should be able to log in.

App rarely opens

It’s great when it works, but for the past few weeks, the app will rarely open. Does the Face ID check, looks like it will open and then just closes. Please fix it.

lmonismith

7 months ago

Response from developer

We are sorry for the inconvenience. We are aware of an issue with face ID and are working on a resolution. We’ll follow up to this response once it has been resolved.