Neighbor User Reviews

Customer Experience

Positive experience35.3% of reviews
Neutral8.0% of reviews
Negative experience56.6% of reviews

~ Based on 249 written reviews from the US App Store.

What users say

Is Neighbor Safe?

Neighbor appears safe based on user ratings. AppsHunter Safety Score for Neighbor is 94/100.

This assessment is based on 11,660 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.3% of ratings point to a safe experience
2.1% of ratings suggest some concerns
4.6% of ratings point to a risky experience

~ Based on 11,660 App Store ratings for Neighbor.

Is Neighbor Legit?

Neighbor appears to be a legitimate app. AppsHunter Legitimacy Score for Neighbor is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Scam

I tried to rent a garage 10x10 for the price listed. Told the owner it was for storing my household items till I find my new apartment and they called me telling me he doesn't actually have that amount of space available and it'll only be 1/4 of the size 5x5 but that they have another option for, you guessed it, a much higher price
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Why Call Me??

I signed up and now you are calling and texting me with suggestions. Either your search is good, or I don’t want your app

Move in

My move in experience was absolutely amazing!! I encourage those in need of a storage space to give Neighbor self storage an opportunity!!

Awesome service

Highly recommend. Had no idea existed. Was perfect

Horrible

This app does not produce any leads. They have poor screening on consumers. They should do more diligence in screening before they are allowed to rent a space. I was even scammed by someone on this app. Will find another app or just market myself.

Billing

Neighbor as great as far as communication. Never got to meet him because life had other plans. Never used the space. Didn’t know I had to cancel d o paying for first month is gone, but now I’ve tried to cancel and still got charged two more months. I really couldn’t afford hay unexpected expense right now.
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Neighbor is a scam

Not helpful ! Customer service is not professional ! They are scamming people ! I booked a parking spot and they never provided with instructions of where to go ! Yet i have a cancelled the reservation and they stole my refund ! Cool but i will see you in court

Horrible support.

Horrible experience

Canceling a reserved space

Why is there not an option to cancel my reserved space? The only option you give me is to message the person I am renting a paid parking space from. Which is useless. He does not respond to messages.

Poor

Poor communication-app restricts ratings on customers and approves things without your consent.

Recommend

Love it

Help is dependent on your money

Started off pretty good, I was host and had many renters. The city I live in caught on and didn’t like it so they sent me multiple violations and fees and told me to shut it down. When I tried to work with Neighbor to get everything removed off my property, they said since the city shuts me down that I violated the terms of service and abandoned me to figure it out on my own.

I now have tons of abandoned items on my property and Neighbor refuses to help, meaning I now have to spend thousands to have it all removed.

So as long as you continue to bring them in money and you don’t get any surprises, you might be okay. If something happens that’s out of your control, they will absolutely leave you high and dry.
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Ridiculous Hidden Fees Ruin a Good Idea

Whatever price you see, add 75% due to Neghbor’s fees. Greedy management ruins a useful idea. Would give zero stars if I could.

Super place

I feel safe leaving my Motorhome here. They have went out of their way for us. Thanks very much.

Messaging

The messaging part of this app is broken. The message box is hidden behind the keyboard so there’s no way to see what I’m typing. Fix your app

Amazing

Amazing and easy to use app I highly recommend if you have some space at your home to use it.

Love the Neighbor App and support

I’ve been using Neighbor as a host to rent out space on my property for RV and boat storage, and it’s been fantastic.

The platform makes it incredibly easy to list my available space, set my own rates and rules, and manage bookings all in one place.

The app is user-friendly, and the messaging system keeps communication with renters smooth and documented. I’ve had reliable guests who respect my property, and Neighbor’s protection and payment system gives me peace of mind.

It’s a great way to earn extra income from space that would otherwise sit unused. If one of the renters fails to pay, Neighbor does all the work to have their property removed. (That hasn’t happened yet, people pay once that process has started.)

I highly recommend Neighbor to anyone with extra space looking to turn it into monthly earnings.

Excellent service and support!
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I wish I could leave a lower rating

This was single handedly the worst experience I have had with parking reservations. This was an actual SCAM. I paid for the parking res & the host never responded to a single message & never showed up to give me access to the garage. Horrible experience. I’m still trying to get the reservation refunded but they won’t take my call; they just keep leaving me on hold.
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I have no faith in this app

I reserved a spot in a place that had good reviews, showed multiple spots available. Got msg was approved for move in, drove almost an hr to get there to be told no availability and turn around. I have no faith in this app especially since you get no contact info till you reserve a spot. No thanks. Deleting.
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Useless

You can’t even paste a message into the field for contacting someone offering a space. Amateurish.