neo by Bank Audi Reviews: Is It Legit?

Name: neo by Bank Audi
Rating: 4.79045 (754 reviews)

neo by Bank Audi

Bank Audi

💰 Finance

Customer Experience

Positive experience30.0% of reviews

Neutral10.0% of reviews

Negative experience60.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is neo by Bank Audi Safe?

neo by Bank Audi appears safe based on user ratings. AppsHunter Safety Score for neo by Bank Audi is 95/100.

This assessment is based on 754 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.7% of ratings point to a safe experience

1.6% of ratings suggest some concerns

3.7% of ratings point to a risky experience

~ Based on 734 App Store ratings for neo by Bank Audi.

Is neo by Bank Audi Legit?

neo by Bank Audi appears to be a legitimate app. AppsHunter Legitimacy Score for neo by Bank Audi is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Apple Wallet Support Needed

The app and overall NEO experience are great, but Apple Wallet support is still missing.

At the moment, NEO cards cannot be added to Apple Wallet or used through Apple Pay on Apple devices. Adding this functionality would be a very valuable improvement, especially as mobile and contactless payments have become part of everyday use.

Looking forward to seeing Apple Wallet and Apple Pay support introduced soon.

TThePJCProfile

19 days ago

Response from developer

Thank you for your feedback! Please note that Apple Pay and Apple Wallet are currently not available in Lebanon. Their availability is subject to Apple’s rollout and availability in each country. Once the service becomes available in Lebanon, we will keep you updated. We appreciate your understanding and look forward to bringing you more features in the future!

Good

Well it looks good for sure, it would look better in dark mode, also a bit slow,
Looking forward to further improvements. Thank you.

NNyôX

22 days ago

Response from developer

Thank you for your feedback! We’re glad to hear you’re enjoying the NEO experience. We appreciate your suggestions, and we’ll continue working on improvements to make your experience even better.

A lot of bugs

1- adding international phone number is not working as no verification sms will be received .
2- adding money from another card like wish or any other international credit card is not working with silent failure.
Contacted support several times on those issues and still nothing resolved

AKAHB kingman

3 months ago

Very disappointing

App is very slow and the card takes forever to arrive. please fix

YYis76

3 months ago

Response from developer

Thank you for your review. To help us investigate further your raised issue, please email us at support@neo.com.lb with your registered mobile number and additional details regarding your experience. Our team will be happy to connect with you to assist.

Foreign account

This banking app is one of the best in Lebanon unfortunately i couldn’t open an account using my foreign passport during a call i was told that the reason is because at the moment they’re only opening accounts for Lebanese citizens which i find it a bit weird

B6Bloodborne 67

4 months ago

Response from developer

Thank you for your feedback. To review your case further, please reach out to us at support@neo.com.lb with your registered mobile number so we can assist you further. We look forward to hearing from you.

Rima Fakhoury

It just made my life easier!

SSalmarima

5 months ago

Response from developer

Thank you for your feedback!

Extremely slow

Super slow app, stops working when you need it the most
Unreliable

JJessss89

6 months ago

Response from developer

Thank you for sharing your feedback and sorry for the inconvenience! Please reach out to support@neo.com.lb so we can help you right away.

It doesn’t work

Haven’t been able to use the neo app for over a month. The Profile review required popup keeps appearing, and I can’t use the app at all. Very disappointing experience.

SSayegh123

7 months ago

Response from developer

Hello, we appreciate your feedback and apologize for the experience. Kindly reach out to support@neo.com.lb so that we look closely into the incident you faced .

Bugs and glitches

The app keeps crashing you should guys hire better developers the concept is great but on the technical side it is trash

AAnthonyha2001

a year ago

Response from developer

We're sorry to hear that. Please reach out through the in-app chat so we can understand the issue and assist you directly.

Mr Elias

I opened a neo account and they said that it will take up to 48 hours for verification, until now its been 6 days and nothing happened. I called the call center and they told me it may take more days to get the verification. Should i wait a year?

EElias_m650

a year ago

Response from developer

We apologize for the delay. Verification times may vary depending on document checks, but it certainly shouldn't take this long. We're continuously improving our onboarding process to make verification even faster and smoother for all new users. If your case is not yet solved, please call us on 1560, we're here to help right away.

0 stars for the app

Every time trying to access the passport verification it tells me that i need to log in and i get in a endless loop of log in and attention you need to log in i give a 0 for the app from the very beginning

Jjoumanamdawwar

a year ago

No dark mode

Can we please have dark mode enabled soon? Thank you.

NNyôX

a year ago

Worst app and customer service ever

The app keeps malfunctioning and wasting time. Complete waste of time and complete obnoxiousness every step of the way

RGRita Gh

2 years ago

Would love it in Dark Mode

Excellent app but would love it in Dark Mode

DBDimitri Baz

2 years ago

As usual a Lebanese bank

They scam my transaction when I was topping up my account to throw a card! A scam Lebanese as usual …

MMikelikemike

2 years ago

App not opening on Ipad

The app is not opening on Ipad,stuck on initial image

OBOmar Baa90

2 years ago

Needs attention

Full of bugs and always undergoes server maintenance especially when needed!!! You can’t access you accounts except through the app👎 you need to work on web access also and fix the always occurring server issues

AAlijaffal

2 years ago

Doesn’t work

I downloaded this app with the intention of opening a fresh dollar account, as I had seen in the advertisements. First time I open it, the app asks for notification permission, without any context or explaining what kind of notifications to expect. Then the logo animated and nothing else happened. I got stuck on a blank screen with the logo in the middle indefinitely. The app doesn’t work. If the app works I will update the rating and the review.

Rramikay

2 years ago

Revolutionizing Banking in Lebanon

The concept of opening a bank account with Bank Audi in Lebanon without needing to visit a branch—simply by snapping a selfie and a photo of your ID—is remarkable for a country where the banking industry has often lagged behind. The app is exceptionally well-crafted and user-friendly. I'm really pleased with how it works and happy to be using it.

WWghsoubi

3 years ago

Excellent innovative app by Bank Audi

This is an innovative application software for digital banking that has been well executed by Bank Audi. The app is user friendly, well designed, and puts the power and versatility of digital banking in the palm of your hand.

SSamer@K

3 years ago