neo by Bank Audi User Reviews

Name: neo by Bank Audi
Rating: 4.8 (665 reviews)

neo by Bank Audi

Bank Audi

💰 Finance

Customer Experience

Positive experience31.3% of reviews

Neutral6.3% of reviews

Negative experience62.5% of reviews

~ Based on 16 written reviews from the US App Store.

Is neo by Bank Audi Safe?

neo by Bank Audi appears safe based on user ratings. AppsHunter Safety Score for neo by Bank Audi is 95/100.

This assessment is based on 665 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.0% of ratings point to a safe experience

1.7% of ratings suggest some concerns

3.3% of ratings point to a risky experience

~ Based on 665 App Store ratings for neo by Bank Audi.

Is neo by Bank Audi Legit?

neo by Bank Audi appears to be a legitimate app. AppsHunter Legitimacy Score for neo by Bank Audi is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Very disappointing

App is very slow and the card takes forever to arrive. please fix

Yis76

a month ago

Response from developer

Thank you for your review. To help us investigate further your raised issue, please email us at support@neo.com.lb with your registered mobile number and additional details regarding your experience. Our team will be happy to connect with you to assist.

Foreign account

This banking app is one of the best in Lebanon unfortunately i couldn’t open an account using my foreign passport during a call i was told that the reason is because at the moment they’re only opening accounts for Lebanese citizens which i find it a bit weird

Bloodborne 67

a month ago

Response from developer

Thank you for your feedback. To review your case further, please reach out to us at support@neo.com.lb with your registered mobile number so we can assist you further. We look forward to hearing from you.

Rima Fakhoury

It just made my life easier!

Salmarima

3 months ago

Response from developer

Thank you for your feedback!

Extremely slow

Super slow app, stops working when you need it the most
Unreliable

Jessss89

4 months ago

Response from developer

Thank you for sharing your feedback and sorry for the inconvenience! Please reach out to support@neo.com.lb so we can help you right away.

It doesn’t work

Haven’t been able to use the neo app for over a month. The Profile review required popup keeps appearing, and I can’t use the app at all. Very disappointing experience.

Sayegh123

4 months ago

Response from developer

Hello, we appreciate your feedback and apologize for the experience. Kindly reach out to support@neo.com.lb so that we look closely into the incident you faced .

Bugs and glitches

The app keeps crashing you should guys hire better developers the concept is great but on the technical side it is trash

Anthonyha2001

8 months ago

Response from developer

We're sorry to hear that. Please reach out through the in-app chat so we can understand the issue and assist you directly.

Mr Elias

I opened a neo account and they said that it will take up to 48 hours for verification, until now its been 6 days and nothing happened. I called the call center and they told me it may take more days to get the verification. Should i wait a year?

Elias_m650

10 months ago

Response from developer

We apologize for the delay. Verification times may vary depending on document checks, but it certainly shouldn't take this long. We're continuously improving our onboarding process to make verification even faster and smoother for all new users. If your case is not yet solved, please call us on 1560, we're here to help right away.

No dark mode

Can we please have dark mode enabled soon? Thank you.

NyôX

a year ago

Worst app and customer service ever

The app keeps malfunctioning and wasting time. Complete waste of time and complete obnoxiousness every step of the way

Rita Gh

a year ago

Would love it in Dark Mode

Excellent app but would love it in Dark Mode

Dimitri Baz

2 years ago

As usual a Lebanese bank

They scam my transaction when I was topping up my account to throw a card! A scam Lebanese as usual …

Mikelikemike

2 years ago

App not opening on Ipad

The app is not opening on Ipad,stuck on initial image

Omar Baa90

2 years ago

Needs attention

Full of bugs and always undergoes server maintenance especially when needed!!! You can’t access you accounts except through the app👎 you need to work on web access also and fix the always occurring server issues

Alijaffal

2 years ago

Doesn’t work

I downloaded this app with the intention of opening a fresh dollar account, as I had seen in the advertisements. First time I open it, the app asks for notification permission, without any context or explaining what kind of notifications to expect. Then the logo animated and nothing else happened. I got stuck on a blank screen with the logo in the middle indefinitely. The app doesn’t work. If the app works I will update the rating and the review.

ramikay

2 years ago

Revolutionizing Banking in Lebanon

The concept of opening a bank account with Bank Audi in Lebanon without needing to visit a branch—simply by snapping a selfie and a photo of your ID—is remarkable for a country where the banking industry has often lagged behind. The app is exceptionally well-crafted and user-friendly. I'm really pleased with how it works and happy to be using it.

Wghsoubi

2 years ago

Excellent innovative app by Bank Audi

This is an innovative application software for digital banking that has been well executed by Bank Audi. The app is user friendly, well designed, and puts the power and versatility of digital banking in the palm of your hand.

Samer@K