Worst experience
Response from developer
We're sorry to hear about your experience. Subscription renewals occur automatically unless cancelled before the renewal date, and the subscription details are shown during sign-up. We understand how frustrating this situation was, especially as the service isn't available where you currently live, and we take your feedback about reminders and the overall customer experience seriously.
AVOID
Response from developer
We’re sorry to hear about your experience. NeoTaste is a subscription-based service, and any charge is linked to an active account created during sign-up. If a subscription is not cancelled in time, it may renew as communicated in the app and during registration.
Awful customer service
Won't be using again.
Response from developer
Thank you for your detailed feedback. We're sorry to hear about your experience. We understand how frustrating it can be when a cancellation does not appear to go through as expected and when the service is not available in your area. We take feedback regarding subscription management and customer support seriously and use it to continuously improve the user experience and our communication.
Fraud
Misleading
Don’t recommend
Misleading
Unethical, self centred company.
The whole thing is built around a 30‑day “free” trial that auto‑renews into an annual subscription.
You only find out if the app is even useful after you’ve handed over your payment details.
In my case, I signed up, immediately realised there were no meaningful offers in my city, and stopped using it after the first day.
Weeks later, I discovered an annual subscription charge pending on my bank account. I cancelled as soon as I noticed, but the payment still went through.
When I contacted support, explained there’d been no real usage and that my cancellation came within hours of the auto‑renewal, they hid behind the T&Cs and flatly refused a refund.
That’s the part that feels genuinely unethical to me. The business model isn’t “build a great product and charge people who get value from it”; it’s “make cancellation and coverage unclear enough that people slip into paying for a year they don’t use”.
Once they’ve got your money, the attitude is basically: tough luck. 🙅♂️
Response from developer
We’re sorry to hear about your experience. We understand your frustration and take feedback like this seriously. We’re continuously working on improving transparency around coverage, trials, and subscriptions.
Awful -scam
Very Disappointed and Poor Customer Service
The app has shown inconsistent booking reset times. On one day it said I had to wait another day, and when I checked again later it still showed the same thing. This made the system feel unreliable and misleading.
I also noticed that the claimed savings shown in the app did not always match the actual savings available, which made me question how transparent the membership value really is.
Another issue is the referral reward. I recommended the app to a friend based on the advertised benefits, but I did not receive the reward as expected.
I contacted customer support to request help and discuss cancelling/refunding the remaining membership period, but I have received no reply. Lack of response is honestly the most frustrating part.
At this point I no longer trust the membership system or the way the benefits are presented. Compared with other dining apps, this one feels restrictive and not transparent enough. I hope the team takes this feedback seriously and responds.
Response from developer
Thank you for your detailed feedback. We sincerely apologize for the lack of response from our support team and the technical issues you've encountered. ✨ Booking & Savings The inconsistent reset times suggest a synchronization error. We calculate savings based on the average price of a main course; if a menu has changed, please let us know so we can update the app's transparency. Referrals & Support If your referral reward didn't trigger, it’s often a tracking delay. Please send a follow-up to support@neotaste.app with the subject "Referral Issue". Our team can manually verify your friend's sign-up and credit your account immediately. We will also prioritize your refund request given the technical frustrations you've faced.
Good deals but app needs work
Response from developer
Thank you for your feedback. We’re sorry for the map glitches and the confusion regarding your trial. The "jumping" map is a known issue on iOS 26. A quick reinstallation or ensuring Precise Location is on in your iPhone Settings usually fixes this. Regarding the charge, we send in-app notifications before trials end to avoid spam filters. You can also manage or cancel any time via your Apple ID Settings (Name > Subscriptions). If you believe a technical error occurred, please contact support@neotaste.app so we can review your account. ✨
Love this app!
Doesn’t work
Do NOT download this app
Response from developer
Thank you for your feedback. We’re sorry to hear about your frustration regarding the verification hold and the subscription charge. The £1 amount is a temporary authorization hold used by banks to verify your payment method; it is automatically released and not kept by NeoTaste. Regarding the renewal, we always send an automated confirmation email the moment a cancellation is successfully completed. If you didn't receive this, the process may not have been finalized. While we apply our terms consistently to ensure fairness, we never want our support to feel dismissive. If you have a screenshot of your cancellation confirmation or believe a technical error occurred, please contact support@neotaste.app. We are always willing to re-examine cases involving technical failures. ✨
