Do not use trial subscription. Beware scam.
Response from developer
We’re sorry to hear about your experience. We understand that forgetting to cancel a trial can be frustrating, especially when the subscription then renews for a full year. The trial can be cancelled before it ends, and deleting the app does not cancel the subscription. We take your feedback about the refund process seriously!
Feels like a scam
I signed up for the trial and never used the service even once. The subscription then automatically converted into a paid subscription and I was charged. I contacted NeoTaste immediately after noticing the charge and requested a refund, but they refused.
Their explanation is that the 14-day refund/withdrawal period starts from the beginning of the free trial, meaning that by the time you discover the paid renewal, they may simply tell you that you are already outside their refund period.
I have literally never redeemed or used a single NeoTaste benefit, yet they still refuse to reverse the charge.
This feels deliberately designed to catch people through automatic renewal rather than retain customers who actually want the service. Be extremely careful before signing up for the “free” trial and make sure you cancel well in advance.
Very disappointing experience.
Response from developer
We’re sorry to hear about your experience. The free trial can be cancelled at any time before it ends, and without cancellation the selected subscription continues automatically. We understand your frustration with the refund process and take your feedback about clearer communication seriously!
SCAM
Slow to remove places
SCAM / FRAUDULENT BUSINESS MODEL
The free trial automatically turned into a paid subscription and I was charged today. I immediately contacted customer support to cancel and requested a refund, but they refused to return my money despite me not using the paid subscription.
What is most concerning is that they knowingly keep the payment and refuse to refund it even when the customer contacts them immediately after being charged. Their response is simply that I should have cancelled earlier.
This is an extremely deceptive and exploitative subscription model. It is deliberately designed to catch customers with automatic renewal and then keep their money when they ask for a refund.
This is a scam and fraudulent business practice. I would NOT recommend this app to anyone. Stay away.
Response from developer
We’re sorry to hear about your experience. We understand how frustrating an unexpected renewal can be, especially when you contacted us immediately after the charge and hadn’t used the paid subscription. The trial subscription renews automatically unless cancelled before the renewal date. We take your feedback about transparency, refunds and customer support seriously and are continuously working to improve these processes.
Unfair charges
What does that mean taking control out your customer I am so annoyed and frustrated never had issues in the past with any other retailer, really un reasonsable
Response from developer
We’re sorry to hear about your experience. We understand how frustrating it is to be charged unexpectedly, especially when you contacted us within 48 hours and hadn’t used the service. Subscriptions renew automatically unless cancelled beforehand, but we take your feedback about renewal reminders, transparency and refund handling seriously and are continuously working to improve these processes.
Amazing
wouldn't recommend
Scam!!!
Amazing app
THEY STEAL YOUR MONEY
Worst experience
Response from developer
We're sorry to hear about your experience. Subscription renewals occur automatically unless cancelled before the renewal date, and the subscription details are shown during sign-up. We understand how frustrating this situation was, especially as the service isn't available where you currently live, and we take your feedback about reminders and the overall customer experience seriously.
AVOID
Response from developer
We’re sorry to hear about your experience. NeoTaste is a subscription-based service, and any charge is linked to an active account created during sign-up. If a subscription is not cancelled in time, it may renew as communicated in the app and during registration.
Awful customer service
Won't be using again.
Response from developer
Thank you for your detailed feedback. We're sorry to hear about your experience. We understand how frustrating it can be when a cancellation does not appear to go through as expected and when the service is not available in your area. We take feedback regarding subscription management and customer support seriously and use it to continuously improve the user experience and our communication.
Not worth your time
Their customer service is not helpful at all so I’d just save myself time to not bother with downloading this app.
Highly recommend!!✨
Unethical. Do not sign up. Report to apple.
FALSCHE PREISE AUFGELISTET !
Ich wollte zweimal Umami bestellen. Als ich ankam, hatte man uns das Menü bereits gebracht und die Preise für Umami waren circa 3,50 Euro teurer als in der App angegeben. Man sagte uns, dass die in der App angegebenen Preise nicht akzeptiert werden können. Trotz der höheren Preise wollte ich zweimal Umami bestellen. Dann wurde mir gesagt, dass ein Mindestverzehr von 50 Euro erforderlich sei, um die Aktion nutzen zu können. Ich habe gefragt, wo diese Information zu finden sei. Da die Dame mir keine Antwort geben konnte, haben sich die Kollegen unterhalten und erwähnt, dass sie es dieses Mal akzeptieren würden. Das ist sehr unverschämt.
NeoTaste kontrolliert auch anscheinend nicht die Preise.
