Unfair charges
I tried to resolve this with the provider and raised a dispute about the charges within 48 hours of the fee deduction and explained i have not even logged in during my trial or do not intend to use the service also proved never received there reminder email spam, junk, inbox, deleted and all lf thay not showed in the app store and denied to refund just saying its terms we cant!
What does that mean taking control out your customer I am so annoyed and frustrated never had issues in the past with any other retailer, really un reasonsable
What does that mean taking control out your customer I am so annoyed and frustrated never had issues in the past with any other retailer, really un reasonsable
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wouldn't recommend
i cancelled my free trial, and they still tried to take money out of my account. didn't even use the app. good job i'm poor, and my bank account is empty. jokes on them.
Scam!!!
I was charged even though I cancelled the so called free trial!!! Refund my money!!!
Amazing app
Literally the best app I’ve come across in terms of deals so great for date nights, roommate meals!
THEY STEAL YOUR MONEY
Awful app, awful communication. They’ll take money from you and say you signed a contract agreeing to it. Disgusting.
Worst experience
I downloaded the app while travelling in Germany, but where I live the service isn’t even available. I genuinely believed I had cancelled the free trial, as I never used the app afterwards. I received no reminder before the annual renewal, only discovered the charge after it happened, cancelled immediately, and requested a refund the same day. Despite never using the renewed subscription, my refund request was refused. Very disappointing customer experience and subscription policy.
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Response from developer
We're sorry to hear about your experience. Subscription renewals occur automatically unless cancelled before the renewal date, and the subscription details are shown during sign-up. We understand how frustrating this situation was, especially as the service isn't available where you currently live, and we take your feedback about reminders and the overall customer experience seriously.
AVOID
Do not download this app! I downloaded this app from TikTok very briefly, looked around and saw there were no food spots that I’m interested in, and I instantly deleted it. MONTHS LATER I had almost £40 deducted from my bank account, under NeoTaste, for a subscription I never signed up for. I don’t know how this could have even happened. I contacted their customer support to explain this and they’ve refused me a refund, telling me to ‘enjoy what the app has to offer’ which is absolutely nothing at all! And I never signed up for it in the first place…AVOID!!!
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Response from developer
We’re sorry to hear about your experience. NeoTaste is a subscription-based service, and any charge is linked to an active account created during sign-up. If a subscription is not cancelled in time, it may renew as communicated in the app and during registration.
Awful customer service
Amazing app and a good concept, but I joined on the premise of a free trial. Despite only using it once I could see I would find it useful in the future so I cancelled a week or so before the trial end date and was going to renew at a later date. For whatever reason the cancellation hadn't happened even though I was told that I had. I was later charged around 35 for an entire years subscription. I reached out to customer support and was told by Jana I would not be eligible for a refund despite the error on the apps side. Despite multiple emails back and forth explaining my situation and how I had actually cancelled. I was refused a refund and any further help. Appalling customer service and I am currently £35 down and can't use the app since I am home from university currently and my home town is my not available on the app so cannot even take advantage of the app.
Won't be using again.
Won't be using again.
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Response from developer
Thank you for your detailed feedback. We're sorry to hear about your experience. We understand how frustrating it can be when a cancellation does not appear to go through as expected and when the service is not available in your area. We take feedback regarding subscription management and customer support seriously and use it to continuously improve the user experience and our communication.
Not worth your time
I was automatically subscribed to their monthly membership without proper notifications. I haven’t used it once after signing up as I realised it’s not working for me.
Their customer service is not helpful at all so I’d just save myself time to not bother with downloading this app.
Their customer service is not helpful at all so I’d just save myself time to not bother with downloading this app.
Highly recommend!!✨
Been able to save over £100 in 2 months alone on eating out! Also loads of places to pick from! Good to use for a food tour around a city!
Unethical. Do not sign up. Report to apple.
Signed up for a trial, never used app after day 1. Charged me £35 for annual subscription. Refused to refund me. Will be taking matters further based on principle.
FALSCHE PREISE AUFGELISTET !
AUF KEINEN FALL WIEDER!
Ich wollte zweimal Umami bestellen. Als ich ankam, hatte man uns das Menü bereits gebracht und die Preise für Umami waren circa 3,50 Euro teurer als in der App angegeben. Man sagte uns, dass die in der App angegebenen Preise nicht akzeptiert werden können. Trotz der höheren Preise wollte ich zweimal Umami bestellen. Dann wurde mir gesagt, dass ein Mindestverzehr von 50 Euro erforderlich sei, um die Aktion nutzen zu können. Ich habe gefragt, wo diese Information zu finden sei. Da die Dame mir keine Antwort geben konnte, haben sich die Kollegen unterhalten und erwähnt, dass sie es dieses Mal akzeptieren würden. Das ist sehr unverschämt.
NeoTaste kontrolliert auch anscheinend nicht die Preise.
Ich wollte zweimal Umami bestellen. Als ich ankam, hatte man uns das Menü bereits gebracht und die Preise für Umami waren circa 3,50 Euro teurer als in der App angegeben. Man sagte uns, dass die in der App angegebenen Preise nicht akzeptiert werden können. Trotz der höheren Preise wollte ich zweimal Umami bestellen. Dann wurde mir gesagt, dass ein Mindestverzehr von 50 Euro erforderlich sei, um die Aktion nutzen zu können. Ich habe gefragt, wo diese Information zu finden sei. Da die Dame mir keine Antwort geben konnte, haben sich die Kollegen unterhalten und erwähnt, dass sie es dieses Mal akzeptieren würden. Das ist sehr unverschämt.
NeoTaste kontrolliert auch anscheinend nicht die Preise.
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Scam avoid at all costs
You will not be reminded cia sms or email of the subscription they stay silent, emails go automatically to spam unsure what they do wrong for different emails providers to categorize them as spam. False advertising and no support from customer team. Unlawful to charge 35£ with no cool down period or remindersespecially that they have user contact details.
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Scam
Signed up for free trial, did not receive any reminder subscription would renew. Support not considering any refund, even if service was never used during the free trial and later. Feels like scamming people after the free trial ends is their entire business model.
Fraud
State they will remind you of renewal after first free month, but do not….and then charge for an entire year. No customer support and “Beta” written all over the app. CON !!! Avoid !!!!
Misleading
Lured in with a free trial, then full payment for the year was taken out of my account without notice. Also no good deals on the app.
Don’t recommend
I attempted cancellation of free trial and it hadn’t gone through and now i’ve been charged and they refuse to refund me even though i haven’t used their service
Misleading
Lured in with a free trial, then full payment for the year was taken out of my account.
Unethical, self centred company.
NeoTaste is a perfect example of how to make money without caring whether your product is actually a good fit for the person paying.
The whole thing is built around a 30‑day “free” trial that auto‑renews into an annual subscription.
You only find out if the app is even useful after you’ve handed over your payment details.
In my case, I signed up, immediately realised there were no meaningful offers in my city, and stopped using it after the first day.
Weeks later, I discovered an annual subscription charge pending on my bank account. I cancelled as soon as I noticed, but the payment still went through.
When I contacted support, explained there’d been no real usage and that my cancellation came within hours of the auto‑renewal, they hid behind the T&Cs and flatly refused a refund.
That’s the part that feels genuinely unethical to me. The business model isn’t “build a great product and charge people who get value from it”; it’s “make cancellation and coverage unclear enough that people slip into paying for a year they don’t use”.
Once they’ve got your money, the attitude is basically: tough luck. 🙅♂️
The whole thing is built around a 30‑day “free” trial that auto‑renews into an annual subscription.
You only find out if the app is even useful after you’ve handed over your payment details.
In my case, I signed up, immediately realised there were no meaningful offers in my city, and stopped using it after the first day.
Weeks later, I discovered an annual subscription charge pending on my bank account. I cancelled as soon as I noticed, but the payment still went through.
When I contacted support, explained there’d been no real usage and that my cancellation came within hours of the auto‑renewal, they hid behind the T&Cs and flatly refused a refund.
That’s the part that feels genuinely unethical to me. The business model isn’t “build a great product and charge people who get value from it”; it’s “make cancellation and coverage unclear enough that people slip into paying for a year they don’t use”.
Once they’ve got your money, the attitude is basically: tough luck. 🙅♂️
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Response from developer
We’re sorry to hear about your experience. We understand your frustration and take feedback like this seriously. We’re continuously working on improving transparency around coverage, trials, and subscriptions.
Awful -scam
I for charged £35.88 because i didn’t cancel it. I didn’t even get an email or text saying my subscription is ending soon and I will be charged soon. £35.88 is a lot and I haven’t even used the app before. I have been scammed and I wouldn’t recommend to anyone
