Do not use trial subscription. Beware scam.
I used the trial subscription to check out the app. Once I realised the app was pretty useless I deleted it and forgot to cancel my subscription. Today I was charged for the trial subscription ending, and the second I was charged I emailed the customer support to ask to cancel my account and refund the trial subscription which they charged for 1 year. They told me that it was non refundable. I am now taking it with my bank and will also warn others on Trust-pilot about their services as I did not want their service at all and they still won’t let me get a refund despite making a mistake when subscribing. I don’t recommend using this app at all.
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Feels like a scam
I would strongly caution anyone considering the free trial.
I signed up for the trial and never used the service even once. The subscription then automatically converted into a paid subscription and I was charged. I contacted NeoTaste immediately after noticing the charge and requested a refund, but they refused.
Their explanation is that the 14-day refund/withdrawal period starts from the beginning of the free trial, meaning that by the time you discover the paid renewal, they may simply tell you that you are already outside their refund period.
I have literally never redeemed or used a single NeoTaste benefit, yet they still refuse to reverse the charge.
This feels deliberately designed to catch people through automatic renewal rather than retain customers who actually want the service. Be extremely careful before signing up for the “free” trial and make sure you cancel well in advance.
Very disappointing experience.
I signed up for the trial and never used the service even once. The subscription then automatically converted into a paid subscription and I was charged. I contacted NeoTaste immediately after noticing the charge and requested a refund, but they refused.
Their explanation is that the 14-day refund/withdrawal period starts from the beginning of the free trial, meaning that by the time you discover the paid renewal, they may simply tell you that you are already outside their refund period.
I have literally never redeemed or used a single NeoTaste benefit, yet they still refuse to reverse the charge.
This feels deliberately designed to catch people through automatic renewal rather than retain customers who actually want the service. Be extremely careful before signing up for the “free” trial and make sure you cancel well in advance.
Very disappointing experience.
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SCAM
Absolute scam, they promise to send an email before your trial is up so you can cancel and they did not do so. I am now left with an app I have paid for that is completely useless as the deals are genuinely awful. The customer service is condescending.
Slow to remove places
I’ve gone to quite a few places recently only to find that they’ve cancelled NeoTaste. If businesses in the map have cancelled you are wasting my time to make the map look full. Pls sort it out!
SCAM / FRAUDULENT BUSINESS MODEL
DO NOT USE THIS APP. I strongly recommend staying away from NeoTaste.
The free trial automatically turned into a paid subscription and I was charged today. I immediately contacted customer support to cancel and requested a refund, but they refused to return my money despite me not using the paid subscription.
What is most concerning is that they knowingly keep the payment and refuse to refund it even when the customer contacts them immediately after being charged. Their response is simply that I should have cancelled earlier.
This is an extremely deceptive and exploitative subscription model. It is deliberately designed to catch customers with automatic renewal and then keep their money when they ask for a refund.
This is a scam and fraudulent business practice. I would NOT recommend this app to anyone. Stay away.
The free trial automatically turned into a paid subscription and I was charged today. I immediately contacted customer support to cancel and requested a refund, but they refused to return my money despite me not using the paid subscription.
What is most concerning is that they knowingly keep the payment and refuse to refund it even when the customer contacts them immediately after being charged. Their response is simply that I should have cancelled earlier.
This is an extremely deceptive and exploitative subscription model. It is deliberately designed to catch customers with automatic renewal and then keep their money when they ask for a refund.
This is a scam and fraudulent business practice. I would NOT recommend this app to anyone. Stay away.
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Response from developer
We’re sorry to hear about your experience. We understand how frustrating an unexpected renewal can be, especially when you contacted us immediately after the charge and hadn’t used the paid subscription. The trial subscription renews automatically unless cancelled before the renewal date. We take your feedback about transparency, refunds and customer support seriously and are continuously working to improve these processes.
