Do not use trial subscription. Beware scam.
Response from developer
We’re sorry to hear about your experience. We understand that forgetting to cancel a trial can be frustrating, especially when the subscription then renews for a full year. The trial can be cancelled before it ends, and deleting the app does not cancel the subscription. We take your feedback about the refund process seriously!
Feels like a scam
I signed up for the trial and never used the service even once. The subscription then automatically converted into a paid subscription and I was charged. I contacted NeoTaste immediately after noticing the charge and requested a refund, but they refused.
Their explanation is that the 14-day refund/withdrawal period starts from the beginning of the free trial, meaning that by the time you discover the paid renewal, they may simply tell you that you are already outside their refund period.
I have literally never redeemed or used a single NeoTaste benefit, yet they still refuse to reverse the charge.
This feels deliberately designed to catch people through automatic renewal rather than retain customers who actually want the service. Be extremely careful before signing up for the “free” trial and make sure you cancel well in advance.
Very disappointing experience.
Response from developer
We’re sorry to hear about your experience. The free trial can be cancelled at any time before it ends, and without cancellation the selected subscription continues automatically. We understand your frustration with the refund process and take your feedback about clearer communication seriously!
SCAM
Slow to remove places
SCAM / FRAUDULENT BUSINESS MODEL
The free trial automatically turned into a paid subscription and I was charged today. I immediately contacted customer support to cancel and requested a refund, but they refused to return my money despite me not using the paid subscription.
What is most concerning is that they knowingly keep the payment and refuse to refund it even when the customer contacts them immediately after being charged. Their response is simply that I should have cancelled earlier.
This is an extremely deceptive and exploitative subscription model. It is deliberately designed to catch customers with automatic renewal and then keep their money when they ask for a refund.
This is a scam and fraudulent business practice. I would NOT recommend this app to anyone. Stay away.
Response from developer
We’re sorry to hear about your experience. We understand how frustrating an unexpected renewal can be, especially when you contacted us immediately after the charge and hadn’t used the paid subscription. The trial subscription renews automatically unless cancelled before the renewal date. We take your feedback about transparency, refunds and customer support seriously and are continuously working to improve these processes.
