Poor Customer Service
Doesn’t even deserve 1 star. Customer service is nonexistent.
Had a delivery driver not follow pretty simple delivery instructions and falsely claim they attempted to contact me (could’ve contacted me through the buzzer on the front door of the building like the instructions stated but chose not to, I guess). When I opened a ticket with Lieferando they provided no answers to any questions like “How did they attempt to contact me?”, said they could not refund over €50 worth of food and stated that decision was “Final”. Although delivery apps are convenient, this one will take your money and with baseless claims keep it when food is not delivered. I recommend using literally any other app or just picking it up yourself as either the delivery people and/or the company itself cannot be trusted.
Had a delivery driver not follow pretty simple delivery instructions and falsely claim they attempted to contact me (could’ve contacted me through the buzzer on the front door of the building like the instructions stated but chose not to, I guess). When I opened a ticket with Lieferando they provided no answers to any questions like “How did they attempt to contact me?”, said they could not refund over €50 worth of food and stated that decision was “Final”. Although delivery apps are convenient, this one will take your money and with baseless claims keep it when food is not delivered. I recommend using literally any other app or just picking it up yourself as either the delivery people and/or the company itself cannot be trusted.
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RRyGuy_107
Wow
Super. So easy to use, even for foreigners. Love it.
KNKaminari Nodo
Poor service
I made an order and delivery never arrived, furthermore i was never contacted by the driver. Customer support refused to do any refund.
MMitrevM
Useless
Completely unreliable service times and incorrect delivery times. This app is a travesty
HDHorns Down
Uknown
I placed a order 2 hours ago and still hasn’t came I waited outside for 40 minutes now they sended me that nobody answered the door horrible app if I could I would give it zero stars don’t waste ur money just order from other apps
UUwuwndbje
