Clutch.
Terrible app
不要太狡猾
5 stars
تطبيق ممتاز جدا
Order never arrived, support closed the case
My order never arrived. I contacted support multiple times and was told they were checking with the restaurant and investigating the issue. After waiting for a long time, support simply stated that the order was “delivered according to the system” and tried to close the case.
The problem is that the order was NOT delivered. It was not at my door, not outside the building, and I never received it.
Instead of properly investigating or providing proof of delivery, support repeatedly gave automated responses and eventually stopped helping.
I paid for food that I never received and was left feeling ignored. Very disappointing customer service.
Response from developer
Hey, We are very sorry that you haven't received your order. We would like to ask you to contact us via our social media channels. We will look into it immediately. Best regards, Christina Team Lieferando.de
Diese App ist Betrug.
My voucher is not working
App confirms delivery but order was never received.
Commande jamais reçue
Response from developer
Good morning, Thank you for your feedback. We are sorry to hear that. Please send us a message with your order number to info@lieferando.de or contact us through our social media channels so we can take care of it. Kind regards Mari Team Lieferando.de
Bad customer service
Response from developer
Hi, Thanks for your message. I'm very sorry for the inconvenience. Feel free to contact us through our social media channels so that we can address your concern as soon as possible. Kind regards Serhat Team Lieferando.de
SCAM
Response from developer
Hi, We're sorry to hear that. Please send us a message via email to info@lieferando.de or via the usual social media channels so that we can check your request as soon as possible. Kind regards Serhat Team Lieferando.de
Hmmm…
Terrible
The worst food delivery app
If you get your food is kind of up to chance
Stole my money and didn’t get food
Response from developer
Hey, Sorry to hear that you didn't receive your order. Please send us a message with your order details via email to info@lieferando.de or contact us via the usual social media channels like Facebook, Instagram, or X so that we can check your request as soon as possible. Thank you for your understanding and have a nice day. Kind regards, Betül Team Lieferando.de
Ok when it works awful when it doesnt
Great concept, but poor issue resolution
The biggest issue is that there’s no clear or effective way to resolve these problems. Once the delivery is completed and the driver has left, it becomes very difficult to file a claim or follow up. There should be a straightforward option within the app to report missing or incorrect items and request a refund or reimbursement.
Because of this, I’m giving 2 stars. The service has a lot of potential, but the lack of reliable customer support and resolution options is frustrating. I hope they improve this, as it would make a big difference in the overall experience
Response from developer
Good morning, Thank you for your feedback. We are sorry to hear that. Please feel free to send us a message anytime with your order number to info@lieferando.de or contact us through our social media channels so we can take care of it. Kind regards Mari Team Lieferando.de
