Good
Nice
Used to be convenient. Ruined by AI.
Completely hopeless service these days. Got worse and worse every year. Lost orders that get marked as delivered when the restaurant wasn’t even open. No option to update or resolve an order issue with the restaurant directly, leading to negative reviews when the restaurant could have otherwise fixed their mistake or inform about delays. Instead, you sometimes wait for hours wondering if the order was even received by anyone. Coupon codes often don’t work when you enter them and the AI assistant doesn’t even address the problem that you are experiencing while a human would understand the issue in less than 5 seconds. Another service ruined by AI. Time to roll back the clock, I can’t take it anymore. Just order directly from the restaurants that you like - it helps them as well.
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Zero customer service , reliability, and accountability
Made an order for 70+ euro . The order never arrived but the driver put the status as delivered. There is absolutely no way to directly contact either the driver or the company to follow up
Clutch.
Comes in clutch, especially out here in Germany where there is not really any other options.
Terrible app
You just wont believe it until you try for yourself trust me
不要太狡猾
费用贵死了，狡猾的资本家
5 stars
Lieferando is the best. Great selection, great performance, great food.
تطبيق ممتاز جدا
ممتاز جداً وخيارته كثيره المشكله في الوقت غير دقيق
Order never arrived, support closed the case
I rarely leave 1-star reviews, but this experience was unacceptable.
My order never arrived. I contacted support multiple times and was told they were checking with the restaurant and investigating the issue. After waiting for a long time, support simply stated that the order was “delivered according to the system” and tried to close the case.
The problem is that the order was NOT delivered. It was not at my door, not outside the building, and I never received it.
Instead of properly investigating or providing proof of delivery, support repeatedly gave automated responses and eventually stopped helping.
I paid for food that I never received and was left feeling ignored. Very disappointing customer service.
My order never arrived. I contacted support multiple times and was told they were checking with the restaurant and investigating the issue. After waiting for a long time, support simply stated that the order was “delivered according to the system” and tried to close the case.
The problem is that the order was NOT delivered. It was not at my door, not outside the building, and I never received it.
Instead of properly investigating or providing proof of delivery, support repeatedly gave automated responses and eventually stopped helping.
I paid for food that I never received and was left feeling ignored. Very disappointing customer service.
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Diese App ist Betrug.
Ich habe die Bestellung nie erhalten, obwohl sie als zugestellt markiert wurde; das Restaurant geht nicht ans Telefon, und der Kundenservice hält mich nur hin. Sie haben mein Geld gestohlen und mein Essen nicht geliefert.
My voucher is not working
I spent over 100 euros last order and now knew vouchers and the old one doesn’t work :(
App confirms delivery but order was never received.
Used this app twice. Never received my orders. Waist of time and money.
Commande jamais reçue
Commande jamais reçue et aucun remboursement non plus
Response from developer
Good morning, Thank you for your feedback. We are sorry to hear that. Please send us a message with your order number to info@lieferando.de or contact us through our social media channels so we can take care of it. Kind regards Mari Team Lieferando.de
Bad customer service
Very unreliable service. The order arrived more than 45mins late (as per initial estimated delivery time). The app keeps revising delivery time as per their convenience and then calls a 45mins late delivery successful. Customer service was of no help
Response from developer
Hi, Thanks for your message. I'm very sorry for the inconvenience. Feel free to contact us through our social media channels so that we can address your concern as soon as possible. Kind regards Serhat Team Lieferando.de
SCAM
la commande n’est jamais arrivée. Impossible de contacter qui que ce soit
Response from developer
Hi, We're sorry to hear that. Please send us a message via email to info@lieferando.de or via the usual social media channels so that we can check your request as soon as possible. Kind regards Serhat Team Lieferando.de
Hmmm…
Is it me or has the PayPal option for payment have been removed?🤔😒
Terrible
Terrible experience. Poor consumer support. Keep waiting and the only support i get a robot can only answer 2 questions with no copy and paste answer. Never again.
The worst food delivery app
Multiple occasions food says delivered but not there, and guess what, no way to contact anyone. Absolutely never download this disgusting scam of an app if I could give 0 stars I would I hope one day they go out of business so nobody has to interact with this abysmal failure of a company.
If you get your food is kind of up to chance
I ordered food waited for an hour they said they were on their way and gave it away to someone else when I tried to file for a refund they said there was nothing they could do so I wouldn’t recommend
Stole my money and didn’t get food
Ordered at like 1 AM, we were tired from the flight and hungry. The app only accepts card payment so we had to pay via card and not cash. We paid and 2 hours later it didnt come. No way to contact support and no way to contact the restaurant (ghost kitchen, no number). So they stole about 30 euros from us basically
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Response from developer
Hey, Sorry to hear that you didn't receive your order. Please send us a message with your order details via email to info@lieferando.de or contact us via the usual social media channels like Facebook, Instagram, or X so that we can check your request as soon as possible. Thank you for your understanding and have a nice day. Kind regards, Betül Team Lieferando.de
