Poor Customer Service
Doesn’t even deserve 1 star. Customer service is nonexistent.
Had a delivery driver not follow pretty simple delivery instructions and falsely claim they attempted to contact me (could’ve contacted me through the buzzer on the front door of the building like the instructions stated but chose not to, I guess). When I opened a ticket with Lieferando they provided no answers to any questions like “How did they attempt to contact me?”, said they could not refund over €50 worth of food and stated that decision was “Final”. Although delivery apps are convenient, this one will take your money and with baseless claims keep it when food is not delivered. I recommend using literally any other app or just picking it up yourself as either the delivery people and/or the company itself cannot be trusted.
Had a delivery driver not follow pretty simple delivery instructions and falsely claim they attempted to contact me (could’ve contacted me through the buzzer on the front door of the building like the instructions stated but chose not to, I guess). When I opened a ticket with Lieferando they provided no answers to any questions like “How did they attempt to contact me?”, said they could not refund over €50 worth of food and stated that decision was “Final”. Although delivery apps are convenient, this one will take your money and with baseless claims keep it when food is not delivered. I recommend using literally any other app or just picking it up yourself as either the delivery people and/or the company itself cannot be trusted.
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Wow
Super. So easy to use, even for foreigners. Love it.
Poor service
I made an order and delivery never arrived, furthermore i was never contacted by the driver. Customer support refused to do any refund.
Useless
Completely unreliable service times and incorrect delivery times. This app is a travesty
Uknown
I placed a order 2 hours ago and still hasn’t came I waited outside for 40 minutes now they sended me that nobody answered the door horrible app if I could I would give it zero stars don’t waste ur money just order from other apps
Horrible
Toujours des problèmes, quand une livraison n’arrive pas c’est de notre faute, le service client est toujours contre nous et fais tout pour ne pas nous rembourser, vraiment ne téléchargez pas je suis très sérieux
Response from developer
Hi, Thanks for your message. We're very sorry for the inconvenience. Feel free to contact us through our social media channels so that we can address your concern as soon as possible. Kind regards Serhat Team Lieferando.de
Müşteri oyalama hizmetleri
Yanlızca siparişin uzun süredir gelmediğini söylediğim müşteri hizmetleri uzun süre geçtiği için geri ödeme alamazsınız dedi ve sohbeti birden sonlandırdı. Sadece vaktim az olduğu için yemeğimin gelmesini istiyordum ve geri ödeme alamazsınız denip kapatılması sinirlerimi zıplattı. Bir daha asla bu uygulamayı kullanmayacağım.
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Awful service!
First order and courier scammed me on a burger! No way to connect to him, no way to talk to human in support when it required the most! You can only send request after courier already scammed you on your food!
Lieferando
Is awesome!
Essen
Sipariş 10-15 dk gösteriyordu siparişi verdim 30-55 dk ya cıktı ne oldu ise bir bucuk saattir gelmiyor iğrenç bir daha asla lieferando kullanmayacagım
una hit
adoro questa app,ogni volta che ci entro mi sono reso conto che sono sempre fattissimo e in chimica,mi piace un sacco
Sehr schlecht Hilfe
Ein Restaurant hat meine Bestellung nicht mitgebracht. Und sie haben mir mein Geld nicht zurückgegeben
Food Never Arrived — They Kept My Money
Terrible service and completely dishonest. The courier never delivered my food, yet they refused to refund me. The courier is clearly lying, and even after I provided evidence showing that I was never contacted, customer support did absolutely nothing to help.
They took my money even though I never received my order. This is completely unacceptable and feels like nothing more than a scam.
I strongly recommend using other delivery apps instead. Avoid this company.
They took my money even though I never received my order. This is completely unacceptable and feels like nothing more than a scam.
I strongly recommend using other delivery apps instead. Avoid this company.
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Obědnávky
Co to má znamenat ????? 3x jsem si obědnával z různých restaurací a 3x mi napsalo ze objednávka byla doručena ale nic jsem nedostal !!!! Pěkně obýrají o peníze !!! Je to katastrofa 4 hodiny čekám na jídlo a nic jsem nedostal !!!! Určitě nedoporučuju
Kadafi
Zamawiam extra skladniki , kurwy nie dodaja
Bad customer service
They didn’t bring my food and refused to refund! I’m going to remove this app!
Misleading delivery times, terrible service
I placed an order on a normal Tuesday night from a restaurant 15 minutes away. The system first showed eta 6:45. Ten minutes later it was 7:10. Ten later it was 7:20. I contacted costumer service through the app and they told me to wait patiently. That they couldn’t contact the restaurant but it will surely come. When the app showed 7:55 eta I decided to call the restaurant. They picked up immediately. The food had been ready since 6:40. It was cold and no one had picked it up.
The only thing they could offer was to cancel. Not even a sorry. They then emailed me a 10% discount for a next order. As if I would ever use this system again. An embarrassment of a system.
The only thing they could offer was to cancel. Not even a sorry. They then emailed me a 10% discount for a next order. As if I would ever use this system again. An embarrassment of a system.
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Lieferung wurde nicht geliefert Geld gab es auch nicht zurück
Habe für meinen Freund in Wien etwas bestellt es Kahm nicht an es wurde behauptet, dass angerufen und eine Mail versendet um zu informieren dass es vor der Haustüre hingestellt wurde was A nicht eingetroffen ist und B der Lieferant nur im Innenhof war und nicht mal in der Nähe vom stiegenhaus. Hab meinen Freund so 10 min als es als eingetroffen markiert wurde runtergeschickt um es zu überprüfen und da war nichts. Dann noch die Frechheit haben kein Geld zurück zu geben.
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Koło
Lulu
5 Stars
God app
