Bad customer service
They didn’t bring my food and refused to refund! I’m going to remove this app!
Misleading delivery times, terrible service
I placed an order on a normal Tuesday night from a restaurant 15 minutes away. The system first showed eta 6:45. Ten minutes later it was 7:10. Ten later it was 7:20. I contacted costumer service through the app and they told me to wait patiently. That they couldn’t contact the restaurant but it will surely come. When the app showed 7:55 eta I decided to call the restaurant. They picked up immediately. The food had been ready since 6:40. It was cold and no one had picked it up.
The only thing they could offer was to cancel. Not even a sorry. They then emailed me a 10% discount for a next order. As if I would ever use this system again. An embarrassment of a system.
The only thing they could offer was to cancel. Not even a sorry. They then emailed me a 10% discount for a next order. As if I would ever use this system again. An embarrassment of a system.
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5 Stars
God app
Reliable Service
Lieferando always offers a varied selection of restaurants and reliable service. Always good to use the app when needed!
Very Bad
Took over 2.5 hours for cold food. Absolutely unacceptable. Also missing items and blamed the vendor. Asked for refund, they said it’s too late. I will never use this company again. No consolation at all. Zero.
No support
Good luck trying to get support for issues. You’ll have a wonderful Chatbot that spams the same thing over and over. Lost money over their incompetence
Awesome
👍🏻
Nicht schlecht , aber viele Einschränkungen auf dem Land
Hier in der Kleinstadt gibt es leider nur das eingeschränkte Angebot. Die Restaurants müssen ihre Lieferanten selber stellen, daher gibt es nach 22 Uhr eigentlich nichts mehr (Genießbares) zu essen und vor 17 Uhr auch nur Döner. Außerdem sprechen die meisten Lieferanten kaum bis gar kein Deutsch (warum ermöglicht Lieferando keine Kurse?) oder Englisch und haben es oftmals schwer, meine Adresse zu finden (trotz Handy-Kommunikation). Und obwohl es hier in Freising einen guten Mexikaner und einen passablen McDonald's gibt, sind diese nicht Teil des Lieferando-Angebots, weil es sich für sie wohl finanziell nicht lohnt, extra einen Fahrer bereitzustellen.
Und obwohl es mehrere Inder, Italiener und Asiaten gibt, gibt es anderes wiederum überhaupt nicht. Wer kein Auto fährt, ist also hier in der Kleinstadt nach wie vor eingeschränkt, was das Lieferando-Angebot angeht. Hinzu kommen die teils hohen Mindestbestellwerte im Vergleich zur Stadt, wo man sich sogar rund um die Uhr halbwegs gut bezahlbar beliefern lassen kann (für Menschen mit eingeschränkter Mobilität, die nicht nur "Essen auf Rädern" wollen, natürlich hilfreich).
Also da geht noch mehr "auf dem Land" - man müsste den Restaurants diesbezüglich entgegen kommen!
Und obwohl es mehrere Inder, Italiener und Asiaten gibt, gibt es anderes wiederum überhaupt nicht. Wer kein Auto fährt, ist also hier in der Kleinstadt nach wie vor eingeschränkt, was das Lieferando-Angebot angeht. Hinzu kommen die teils hohen Mindestbestellwerte im Vergleich zur Stadt, wo man sich sogar rund um die Uhr halbwegs gut bezahlbar beliefern lassen kann (für Menschen mit eingeschränkter Mobilität, die nicht nur "Essen auf Rädern" wollen, natürlich hilfreich).
Also da geht noch mehr "auf dem Land" - man müsste den Restaurants diesbezüglich entgegen kommen!
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Response from developer
Hey Amy, vielen Dank für deine Nachricht. Bitte beachte, dass wir auf Restaurants mit eigenen Fahrern keinen Einfluss auf die Öffnungszeiten, Mindestbestellwerte oder Lieferkosten haben, da diese direkt von den Restaurants festgelegt werden. Gerne leite ich dein Feedback jedoch an das zuständige Team weiter, da wir stets an Verbesserungen arbeiten. Liebe Grüße Serhat Team Lieferando.de
Lousy app with no support
Changing or cancelling an order is not possible. AI agent is a joke. App shows and orders from different cities without you realizing. I am done with this
Good
Nice
Used to be convenient. Ruined by AI.
Completely hopeless service these days. Got worse and worse every year. Lost orders that get marked as delivered when the restaurant wasn’t even open. No option to update or resolve an order issue with the restaurant directly, leading to negative reviews when the restaurant could have otherwise fixed their mistake or inform about delays. Instead, you sometimes wait for hours wondering if the order was even received by anyone. Coupon codes often don’t work when you enter them and the AI assistant doesn’t even address the problem that you are experiencing while a human would understand the issue in less than 5 seconds. Another service ruined by AI. Time to roll back the clock, I can’t take it anymore. Just order directly from the restaurants that you like - it helps them as well.
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Zero customer service , reliability, and accountability
Made an order for 70+ euro . The order never arrived but the driver put the status as delivered. There is absolutely no way to directly contact either the driver or the company to follow up
Clutch.
Comes in clutch, especially out here in Germany where there is not really any other options.
Terrible app
You just wont believe it until you try for yourself trust me
不要太狡猾
费用贵死了，狡猾的资本家
5 stars
Lieferando is the best. Great selection, great performance, great food.
تطبيق ممتاز جدا
ممتاز جداً وخيارته كثيره المشكله في الوقت غير دقيق
Order never arrived, support closed the case
I rarely leave 1-star reviews, but this experience was unacceptable.
My order never arrived. I contacted support multiple times and was told they were checking with the restaurant and investigating the issue. After waiting for a long time, support simply stated that the order was “delivered according to the system” and tried to close the case.
The problem is that the order was NOT delivered. It was not at my door, not outside the building, and I never received it.
Instead of properly investigating or providing proof of delivery, support repeatedly gave automated responses and eventually stopped helping.
I paid for food that I never received and was left feeling ignored. Very disappointing customer service.
My order never arrived. I contacted support multiple times and was told they were checking with the restaurant and investigating the issue. After waiting for a long time, support simply stated that the order was “delivered according to the system” and tried to close the case.
The problem is that the order was NOT delivered. It was not at my door, not outside the building, and I never received it.
Instead of properly investigating or providing proof of delivery, support repeatedly gave automated responses and eventually stopped helping.
I paid for food that I never received and was left feeling ignored. Very disappointing customer service.
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Diese App ist Betrug.
Ich habe die Bestellung nie erhalten, obwohl sie als zugestellt markiert wurde; das Restaurant geht nicht ans Telefon, und der Kundenservice hält mich nur hin. Sie haben mein Geld gestohlen und mein Essen nicht geliefert.
My voucher is not working
I spent over 100 euros last order and now knew vouchers and the old one doesn’t work :(
