Make sure to cancel!
I did a trial of this app a while ago and today I had a shock to find a $90 charge on my credit card. I remember trying this out and not being happy with it. I used it the once and then never thought about it again. Apparently, I forgot to cancel what turned out to be a recurring charge. Even though I reached out to them and explained the situation I was told there was nothing they could do about it, and it was in the contract to be charged to my credit card. Yikes. This doesn’t feel like a reputable company that would keep your money and insist there was nothing they can do.
Update: Within a few days of posting this I received a follow up email saying they could understand how I would be frustrated and giving me a full refund. I appreciate this. I would still advise people who do not think they will use this app to immediately contact NephiCalm and cancel their subscription. I hope this company will consider sending out a reminder of upcoming renewals. This could help the company and the consumer have a better experience. The stories themselves are nice. I just found that I could not fall asleep to them as I hoped.
Update: Within a few days of posting this I received a follow up email saying they could understand how I would be frustrated and giving me a full refund. I appreciate this. I would still advise people who do not think they will use this app to immediately contact NephiCalm and cancel their subscription. I hope this company will consider sending out a reminder of upcoming renewals. This could help the company and the consumer have a better experience. The stories themselves are nice. I just found that I could not fall asleep to them as I hoped.
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Dishonest pricing
There are two pricing features, in app and on the website. I had cancelled and a year later received a $90 bill, I contacted them same day for a refund and refused. Be careful about paying for this service.
Fraudulent
I tried this app and found it to be very lacking in everything I was hoping it would be. I immediately cancelled it and then was charged again. I sent an email back in April after that charge letting them know I wanted to cancel and they ignored my request. I just got charged $89 AGAIN and they refuse to refund it even after I sent them my original email request from April. DO NOT DOWNLOAD THIS APP!!
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Great app
Please make a way to create a playlist so we can listen to a few stories without needing to pick after every one. They are for nighttime and would be great to be relaxed and automatically have the next story come on. Especially for young kids that may need 15-20 minutes to fall asleep
Scam
I received two unauthorized charges on my credit card from this app. It’s either been hacked or is a complete scam. DO NOT DOWNLOAD, USE OR SUBSCRIBE TO THIS APP!!!
Can not cancel
I have tried to cancel this subscription several times and can not seem to get it to stop charging me
Total scam!!!
Never signed up for this app. They have been charging me $24.99 for months even though I’ve messaged and done everything to cancel this app that I never even signed up for or agreed to have! They are scamming people! Sham on the App Store for continuing to let this app rip people off.
Cannot cancel
Tried the Free trial and was not what I was for. They're definitely scripture stories, but not the actual scriptures. I canceled the Free trial, but it continues to charge me. I have tried different processes to cancel, even emailed the company and still cannot get them to stop charging my account.
Scam!!!!!
Didn’t even know I signed up for premium was charged 29.99 a month not even using it for months before I realized.
Horrible no one to talk to run run run away!!!!!
I invite your response developer
Horrible no one to talk to run run run away!!!!!
I invite your response developer
Worse App
I purchase this App last year and every other month they try and charge my account after I have cancelled it SEVERAL TIMES! I’ve never had so much problem in trying to cancel App!
Dialect Choice
I love the words and stories. The voice is soft British accent and not what I hear every day so I notice my brain doesn’t shut down. I am still trying to relax after it’s over. So I listen during the day to destress but it doesn’t put me to sleep. I would like to be able to choose what accent or language is spoken in the stories.
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Don’t give your credit card!
Total scam! Dont do it! They tried to charge my cc 5 times in one day! And I have tried to cancel it and it won’t let me!
Do NOT do trial subscription!
We were charged two separate fees, a gimmick they use to extort over $50 for the “trial” we forgot to cancel. When we got billed, we immediately cancelled all service with the company but got another bill after saying we had the upgrade and that had not cancelled! Horrifying to have a company that purports to share the peace of the gospel have such deceptive predatory business practices!
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BEWARE OF SUSCRIPTION ISSUES
First of all the app is extremely boring. I try to support LDS apps, but if you are not satisfied with the app make sure to cancel the subscription before they bill you. They will probably respond to this and say “I’m sorry, please contact our support and give an email. Just want you to know I already have done this, and they do not listen. It’s unfortunate because the idea of the app is good, but they need to be a little more understanding of technology difficulties and if people don’t want the app DO NOT force them to keep it. It is not good company policy. I personally do not line the speakers tine as he reads. It was a headache figuring out how to cancel the app. NOT HAPPY!
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Not recommended
You are charged several times. And while the scripture readings are beautiful. If you try to cancel to stop recurring charges you lose access to the site so that’s just basically over $70 thrown away. There has to be another app that does the same thing only with the love and guidance that should be intended. I am very disappointed.
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$40 / month
Don’t fall for it. They charge every month. So sad. No voice control. No repeat. No continuous play. No way to stop repeat charges to bank account.
Blessings
Nephi calm has been a blessing as I struggle with anxiety and depression. It’s always bad at night. Nephi Calm helps to settle my anxiety and nerves. It has helped me understand the deep of our Savior’s love in a different light. I love listening to Nephi Calm so much I also share it with my family and it helps strengthen their understanding and testimony of the scriptures. It’s just a unique way of learning more in depth about the scriptures besides just reading them. Thank you to the creators of Nephi Calm.
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Fraud
This company charged my cc twice in the amount of $29.99. I paid for a years subscription, which was supposed to be 29.99/year not a month. There is nobody to speak with about this issue.
Add features please
I really enjoy the app, however; please improve the app with a sleep timer, continuous play, and shuffle. I’ve had it for a year and I would think with the number of reviews begging for these upgrades you would have added these functions by now.
Repeated Charges
The content is lovely, but for some reason, it keeps trying to charge my credit card, even though I already paid for a year subscription. Luckily my credit card is denying the charges, but I have not yet but heard back from a customer service rep to get this sorted out. Nor does the app give me the option to cancel.
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