Make sure to cancel!
I did a trial of this app a while ago and today I had a shock to find a $90 charge on my credit card. I remember trying this out and not being happy with it. I used it the once and then never thought about it again. Apparently, I forgot to cancel what turned out to be a recurring charge. Even though I reached out to them and explained the situation I was told there was nothing they could do about it, and it was in the contract to be charged to my credit card. Yikes. This doesn’t feel like a reputable company that would keep your money and insist there was nothing they can do.
Update: Within a few days of posting this I received a follow up email saying they could understand how I would be frustrated and giving me a full refund. I appreciate this. I would still advise people who do not think they will use this app to immediately contact NephiCalm and cancel their subscription. I hope this company will consider sending out a reminder of upcoming renewals. This could help the company and the consumer have a better experience. The stories themselves are nice. I just found that I could not fall asleep to them as I hoped.
Update: Within a few days of posting this I received a follow up email saying they could understand how I would be frustrated and giving me a full refund. I appreciate this. I would still advise people who do not think they will use this app to immediately contact NephiCalm and cancel their subscription. I hope this company will consider sending out a reminder of upcoming renewals. This could help the company and the consumer have a better experience. The stories themselves are nice. I just found that I could not fall asleep to them as I hoped.
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Dishonest pricing
There are two pricing features, in app and on the website. I had cancelled and a year later received a $90 bill, I contacted them same day for a refund and refused. Be careful about paying for this service.
Fraudulent
I tried this app and found it to be very lacking in everything I was hoping it would be. I immediately cancelled it and then was charged again. I sent an email back in April after that charge letting them know I wanted to cancel and they ignored my request. I just got charged $89 AGAIN and they refuse to refund it even after I sent them my original email request from April. DO NOT DOWNLOAD THIS APP!!
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Great app
Please make a way to create a playlist so we can listen to a few stories without needing to pick after every one. They are for nighttime and would be great to be relaxed and automatically have the next story come on. Especially for young kids that may need 15-20 minutes to fall asleep
Scam
I received two unauthorized charges on my credit card from this app. It’s either been hacked or is a complete scam. DO NOT DOWNLOAD, USE OR SUBSCRIBE TO THIS APP!!!
