Nest Payroll User Reviews

Name: Nest Payroll
Rating: 4.7 (109 reviews)

Nest Payroll

Felicity Inc

🌟 Lifestyle

💰 Finance

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Seamless payroll experience

Nest Payroll has been the most streamlined and easiest part of the experience procuring a nanny/sitter. It’s the most cost effective on the market (from my research) and has been useful, clear, and clean!

JEPOTX

3 months ago

This AP and the staff have made my management of business essentials so easy for me.

Very user friendly and gives me confidence that I am not missing anything. Thank you.👍

macuada

10 months ago

Customer service is unresponsive

I understand that setting up taxes is nuanced and complicated. But I think that is the point of this service. With that in mind, you would think that they’d be able to support challenging or unique circumstances, and navigating tax bureaucracy. They have a number to text to, but no one responds. They take days to get back on support emails and then the content is incorrect and/or unhelpful. I wish we had not used this.

Jkasttttt

a year ago

Amazing app

I have a nanny who works about 15 hours a week for us and this app has been absolutely amazing. Well priced compared to other options (I did a lot of research) and it’s so easy to track spending, taxes due, and any documentation needed by me or my nanny. I have nothing but amazing things to say

JBMonu

a year ago

Exceptional Customer Service

I used Nest Payroll to pay my nanny. Our situation was relatively complicated and the customer service was extremely knowledgeable and helpful with completing payroll and tax information. They were also super punctual, understanding, and patient. Absolutely recommend Nest Payroll!

Josh Kras

a year ago

Great service

This service is affordable, easy to use, and they have great customer service.

Julie LMH

2 years ago

Barely does the minimum

Billed as a standalone mobile app for payroll, but it falls short on just about every function, including employee management, accrual accounting, compliance updates, user access, and payments.
At first glance it is an elegant and simple tool, however usage demonstrates that it has no structure beyond the front facing simplicity. The database structure and development lacks any sense of agility expected of modern queryable datasets with no dynamic reporting tools, nor the sophistication to perform real payroll tasks like time-off accrual (outside of a 1st of the year basis), direct deposit, mileage and expense reporting, or even payments (it makes no payments on your behalf to the employee). As users we now operate outside of the application and update the it quarterly. It struggles to provide a service beyond tax reporting, for which it is positioned to do incorrectly without strict adherence to their processing framework and your own legal acumen.
Adjustments must be submitted as custom requests that are billed separately and can be met with resistance by support staff.
Unfortunately, the simplicity of the product is a warning, not a feature. Pricing is not competitive enough to justify the shortfalls. Avoid.

John Mizell

2 years ago

Response from developer

Hi John, we appreciate you taking the time to share your feedback. After reviewing your account, we see the issue you had stemmed from paying your employee directly but not approving the corresponding pay stubs at the time of payment. If a pay stub is not approved/logged, those wages, of course, cannot be incorporated into payroll reporting/filing until approval occurs. We tell all new employers in a welcome email to always approve the pay stub at the same time you pay your employee. We confirmed in our records that you received this email. Approving pay stubs at the same time you pay your employee is critical for two main reasons: 1-Payroll approval dates determine which quarter wages are reported in. If pay stubs remain unapproved for weeks and are later approved in bulk, those wages could fall into a later quarter, which can require amending previously filed quarterly tax returns, a costly and time-consuming process that we want all our customers to avoid. 2-Tax rates and withholding tables can change periodically. Approving the pay stub before you pay ensures the correct net pay is calculated based on current tax rates/tables. Towards the end of each quarter, we send a reminder to make any adjustments before we file, and on top of that we send an email to all customers who have pending pay stubs “in review” that have not been approved. Our records show we sent you both notifications several times to give you a chance to correct your pay stub history. We also offered to set you up with direct deposit so that employee payments and pay stub approvals would be processed together automatically, helping prevent these timing issues, but you did not respond to this option. We truly want every customer to feel supported. We see in our correspondence with you that we responded quickly each time and explained fully how the pay stub timing worked. We are sorry we couldn’t change our system for you. Our mission is to make payroll simple and to help you stay fully compliant with federal and state tax requirements, something we take great pride in. — The Nest Payroll Team

Amazing app

JBMonu

2 years ago

Really fast easy setup

Originally to hire a nanny I was trying to use SurePayroll, but they required me to call their salesperson constantly to get setup, and the process was onerous involving contracts to sign, credit checks, and even needing a letter from my bank. I eventually gave up after months of this annoying process and tried Nest instead. To my amazement, I didn’t need to talk to anyone or even wait at all, and within literally 5 minutes was generating paystubs for my nanny!

Melzidek

2 years ago

Sound and simple alternative for nanny payroll management

I had a generally good experience with Poppins Payroll, but was looking for something a bit less costly and still competent, thus far Nest has been great.

Bryan Basamanowicz

2 years ago

Not ALL 50 states.

They advertised themselves as covering my state on their website. But once I signed up I found out that they do not cover employee withholding for state taxes in my state. They were very nice and the customer service was responsive. They told me that household employees in my state don’t legally need the employer to do withholding, so the don’t cover it. They suggested my employee do estimated tax payments and even volunteered to walk her through it. However I was able to find another payroll agency that would do the state withholding, so canceled with Nest and went with the other company.

Good/responsive customer service, but they clearly don’t offer quite as much service as the bigger agencies, and they didn’t voluntarily advertise that they don’t fully cover my state.

wupdydoo101

2 years ago

Relief for the Non-Accountant

It was so tempting for us to hire a nanny for cash just based on the fear of doing the payroll requirements but I’m so glad that reasonable temperaments prevailed and we instead went with Nest. It’s been so easy and we can rest assured that we are doing everything by the book.

MotherNen2016

2 years ago

Using for more than 2 years

Great app and support staff. They make managing and paying employees very simple. They provide excellent documentation and support to help you make tax payments throughout the year and so it’s easy to file your tax return. Very responsive when asked questions. Priced just right too.

WASpsyched

2 years ago

Makes Nanny Employment Easy

Nest, both the app and the team behind it, have made employing a nanny for our family so easy. No stress about paperwork and taxes - they handle it all. And anytime I have questions they are responsive and helpful. I genuinely appreciate how effortless they make it.

Christian Jenson

3 years ago

Customer Service

Excellent!!!!

mg204

3 years ago

Fantastic App

This app is awesome! It takes out taxes and pays them. I highly recommend this app for payroll.

Wizpop5332

3 years ago

Easy and affordable

Next payroll team not only sold my retrospective tax situation, but also help me navigate through the set up of local state tax. The user interface is simple and affordable. This is one of the best apps for running Nanny Payroll !

Bits01

3 years ago

Great product and great support (reviewed by CPA)

I am really impressed with this app. As a CPA, I have manually handled payroll, and Nest does all the compliance work including tax filings and tax payments in a fraction of the time - with no mistakes. I found the link to Venmo once the paycheck is approved especially helpful. (Very nice integration!)
My employer (nanny) really appreciated receiving her paystubs and W-2s electronically.
Both times I’ve reached out to support, I received a response within 1-4 hours. I’ve never had any issues using the app, just specific payroll questions (didn’t want to duplicate what Nest does).
I highly recommend this app for household employee payroll!

JacquieLaura

3 years ago

Been great

I’ve been using this app for a few months now and it has been easy and affordable. I use it to pay my house/dog sitter when I need to be away all day. The only complaint I have is the pay option through Nest. I tried it once and it took a week for my employee to get her pay deposited in her account. Not sure how my employer gets my time on Thursday and deposits my pay the next day. Maybe they pay a lot more for a service. I switched to a work around by transferring the net pay to my employee from my checking account as we use the same Credit Union. It’s easy. Just process the payroll through nest and nest gives you the net amount to transfer. I make a note in the transfer of “Payroll”. Every quarter the taxes are pulled out for the employee and employer portions, so make sure your setting that money aside so you don’t get a surprise. Nest set up my state federal tax for me, I didn’t have to do a thing.

The only true Gary

3 years ago

Excellent customer support

I have been using this app for almost 2 years to manage my nanny’s payroll. The best part is the highly responsive customer support team that you can reach by email or text. It truly feels like a concierge service in an app.

krisku26