This app is awful
It has potential but the bugs needs to be worked. I tried to register, it says I’m already registered which I didn’t think was weird considering I purchase all my Neutrogena products on their website. I tried to log in it says unable to login with information provided, fine so I change my password & it’s still not working. Tried several times to get in because the app seems very informative & helpful but I gave up trying. 🙁
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App won’t let me log in
Downloaded app for first time today after using the website. App said I already had an account set up when I tried to set up my account, but I had only provided my email for skin care results on website and never chose a password. So hit forgot password and created new password then tried to log into app and kept getting an error that my info was incorrect! Not worth the hassle!
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This app doesn’t really do anything…
I downloaded this looking for some insight on building a better skin care routine, I use a lot of Neutrogena products so I thought this would be kind of nice to get and maybe have it recommend certain products to me, which it did just not how I expected. It takes some photos of your skin before you start, I don’t have that great of skin, yet after taking the photos it tells me my skin is “great” and shows it at the high end of the rating bar, makes no sense as I’m loaded with acne very visibly. They just don’t support a lot of their own products on this app, it’s like they only push a handful of what they have on the market here and it doesn’t recommend most products when you put together a daily routine. I’d much rather have the option of doing it day by day to use certain products on certain days. Needs work here, I really felt like I wasted my time and gave you pictures of my acne for no reason.
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Need to start over trial
AppRun smoothly however, I cannot reset the date in which to start the use to log my skin care over. I had to buy the products and give time for shipping and now it showing a lot of days as incomplete but I just didn’t have the products yet and I can’t figure out how to start it over which kind of defeats the whole point of the eight week trial so that is frustrating. Everything else though it’s been great but the purpose of it is to track it up for eight weeks and it has me listed as incomplete for first week because of that
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Lots of bugs and inconsistent readings
The app has frozen twice now when trying to input products that aren’t in the prepopulated selections. When that happens all of your info disappears. First scan gave me different results than the second. Same light same spot, so that raises questions about accuracy. Seems like a cool idea but more likely just a sales and spam tool.
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