Should have left the old app
I started with a certain home location, after about a year I moved about 30 mins from it but same state and I upgraded my membership to a closer but more expensive location. On the new app, I have no access to this new locations' g fit classes and other things. It's not even showing me the classes at all, despite the fact that I'm paying more for it. Even though I called the new location and they said I could just show up and take the classes, how will I know what time to show up when the app isn't even showing me the classes. And when someone upgrades their membership, yall should know to update their home location. Thank you.
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Great Update!
Really happy to see this update. The app feels much more modern and is a lot easier to navigate than before. Everything is laid out more clearly, making it quicker to find what I need. Looking forward to seeing what else gets improved in future updates!
Worse than the old app
What I loved about the old app was the cinema schedule was easy to check and the Community tab had rankings for members based off of activity points earned throughout the month. The new app made it near impossible to view the cinema schedule. You have to go through several menus, then download the schedule and choose an app to open it with (like Adobe) as it’s a pdf file and then you can view on screen. Takes several minutes to do and is beyond inconvenient. And they got rid of the gym members rankings which used to somewhat motivate members to show up at the gym. Overall hate both of those decisions and the new app is so much worse than the old one for those decisions. Bring back the old app! Or enhance the new app!
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Not a good experience so far
Doesn’t save filter preferences, have to redo them everyday, sometimes more than once a day. After updating filters of locations AND fav instructors, still can’t find the class I frequent every week. Have to restart app, clear filters and start all over. Took me 15 mins just to book my favorite class. And confirming the booking FIVE MINS before class STARTS is unrealistic. No one has their phone in hand five mins before start, it’s off to the side, we are in our spots and stretching. An hour window would be better allowing us to confirm before we leave home before class. Also the app keeps logging me out and I have to log in again frequently, really frustrating. Also can’t sign up for more than two classes a day. Sometimes I do more than that with the different varieties of classes. I love to book a high cardio and pair it with yoga following sound bath meditation then sometimes do one or two more in the evening. Wish they had worked out these issues before MAKING us use this new app. :(
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Worst app for gym
Unable to book studio classes. The corporate shouldn’t release this new app if it is still half way implemented. All available classes are not reflected within the app so instructors whose classes are not listed, they are loosing students. Increasing the membership was correctly and promptly done by corporate management but other than that, they don’t care about your customers. Typical EOS management the way how treat your customers. Hope these major issues will be handled immediately. We know that even if we bring the issues to staff members, nothing they can do, affecting your clientele.
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App is horrible
Hate the look. Literally annoying to navigate. Had to do all the reset password because my old creds don’t work anymore. Why is my bio age a man when I’m a woman? Why isn’t there community details/scores anymore? I used that to motivate myself to go to the gym. My goals are not there anymore which is another thing to motivates me. Class schedule look up was already a pain and now it is 10 times worse! Also, not finding the movie schedule? Is it removed from the app now? Literally a horrid app. At least not force people to change until it is all completed. And if it is completed, wow just wow, way to make it trash. Edit: app keeps glitching and kicking me out and then not recognizing me as a user. Have to keep deleting the app and reading to get it to register me.
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Cannot sign up for more than two classes
I cannot sign up for more than two classes like I could in the old app and some of the classes I take fill up quickly so by the time I can sign up the class is already full. And checking in five minutes before the class starts should be automatic when you walk in the gym by the front desk or have a QR scanner by the class so you can just scan it as you walk into the room. The app is really glitchy and every time I put my locations in favorites I have to reset it every time I sign back in🙄
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New app makes me question my membership
This new app is terrible. It places restrictions on classes for members who are still paying the same amount of money as they were prior to these restrictions. When I sign up for a class, I do so knowing that I am going to be at my class either in the morning after I take care of my responsibilities at home, including my dogs and my children or after I leave work knowing that sometimes there is some traffic. However, I always do make it to these classes before they begin. With this new app, if somebody is not there five minutes ahead of time their spot can be given away. So people are going to be driving recklessly trying to get to class on time. It also limits how many classes someone can sign up for in a day. Unfortunately, what they have done is punishing people who do get to their classes and not fixing the problem of people signing up and not attending classes.
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good but could be better
everything seems to be working correctly but my only issue between switching apps is that the check in history is only monthly. on the old app i have options between checking between monthly and yearly. The option was a big deal for me because I would like to see my progress from the past year to now, is there anyway that we can add on a yearly check-in option in the history tab? thank you!
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I don’t see a difference
I’m not sure why they wanted or needed a new app. I don’t personally see much of a difference. But I only use it to check in at the door so. It was a little annoying you have to sign up all over again, they should allow you to just transfer it over from your existing account. Other than that, it’s fine.
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Why release an app that doesn’t have all features yet?
I mean, if this is a beta it’s not apparent. But honestly i don’t really use the app for anything but signing up for kid care… and I can’t find where to do that. When you do add it, please make it so we can do it within the app and have a default location instead of having to search for the location each time.
I don’t really care about any of the updates with classes and such. I think it looks alright and i like the idea of having a one stop shop within the app for managing our account. But at this point it’s still lacking. I think you ought to roll this back getting some actual people working with the app before getting everyone on board.
I don’t really care about any of the updates with classes and such. I think it looks alright and i like the idea of having a one stop shop within the app for managing our account. But at this point it’s still lacking. I think you ought to roll this back getting some actual people working with the app before getting everyone on board.
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New app is terrible
The new app is terrible!!!! I have 2 EOS locations I have been taking classes at and the old app allowed me to view both gym class schedules at the same time so I could easily sign up for the class and location in just seconds. The new app will not allow me to view both gym location class schedules when I open the app. Every time I open the app I have to go in and hand select both gym locations just to see the class schedules even though I have gone through the “filters” and made my selections at least 100 times. So far this app has caused me a lot of frustration and waisted time just to sign up for fitness classes. I wish I could give the app 0 stars.
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Terrible sign in experience
How is it that I already had an account in the old app but I still had to register a new account, go to my email, bounce back to the app, then enter my email and password again? This is just a low effort web app that saves EoS money, rather than making members’ lives easier. And the EoS pass should just show on launch. Why make me tap a random button at the top of the screen every time I go to the gym?
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ADD LIVE BUSY STATUS TRACKER
this app is almost the exact same as the app i already had, just a different layout. It does not add anything else in value, but if you added a live busy status tracker, that would completely change the game and maybe actually be worth five stars. how does planet fitness have a tracker and you don’t? Especially with EOS being overly crowded, small, busy and not allowing members to use the rooms where classes are held when no classes going on even just for some solo mat work, like every other gym lets you do. if you really want to do something that i haven’t seen yet, allow members to not only see a live tracker but mark when they plan on going so the app can estimate when it will be busy or slow.
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Not a fan
This new app isn’t the easiest or clearest app to use. It’s a good effort but not ready for public use yet.
The movie schedule is impossible to see (and find on the app)! I’m glad they finally added it in an update but you could only download it and not actually view it. I look at that schedule often throughout the week! And is there a way to see other gym’s movie schedules?
The classes are a bit more organized but I am always having to add the locations I like to look for classes in - just remember it already! And I don’t think it’s right to depend on us to confirm attendance (especially when it’s glitchy) for instructors to get credit for attendees. It’s annoying for us and u fair for them.
I also really liked the rankings. Kept me motivated. And where did the Apple health integration go??
I’m just not a fan of this new app - it proves that new is not better at all. Just bring the old one back!
The movie schedule is impossible to see (and find on the app)! I’m glad they finally added it in an update but you could only download it and not actually view it. I look at that schedule often throughout the week! And is there a way to see other gym’s movie schedules?
The classes are a bit more organized but I am always having to add the locations I like to look for classes in - just remember it already! And I don’t think it’s right to depend on us to confirm attendance (especially when it’s glitchy) for instructors to get credit for attendees. It’s annoying for us and u fair for them.
I also really liked the rankings. Kept me motivated. And where did the Apple health integration go??
I’m just not a fan of this new app - it proves that new is not better at all. Just bring the old one back!
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Class scheduling issues
Seems problems with app and class scheduling are common. Also please fix the filters for the classes resetting every time you open the app! I go to several locations and now i have to reselect all the locations every single time which is frustrating!
And what is the point of the favorite teachers feature? Just to give them a little heart for fun? Or the locations one which doesn’t work. It’d be nice if you could easily filter by fav teacher or set your favorite locations easily instead of having to redo the search every time
And what is the point of the favorite teachers feature? Just to give them a little heart for fun? Or the locations one which doesn’t work. It’d be nice if you could easily filter by fav teacher or set your favorite locations easily instead of having to redo the search every time
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Horrible app.
This app was horribly made. I made a new account and confirmed with my email and everything but whenever I try to login it says something is wrong. I’ve tried logging in with both Google and Apple too but nothing worked. Until this app is fixed, I will not be using it. I even had my daughter try to help me with it but even she couldn’t figure it out. We’re both frustrated now. I don’t understand how something is incorrect when i try to log in even if i type everything in exactly the same. This needs to be fixed.
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So much for new and improved
I’ve never left an app review, but I simply cannot with this new EOS app! The G-Fit scheduling interface isn’t nearly as easy to use as the old app. It doesn’t save search settings, doesn’t list location crossroads (please tell me who knows/remembers actual location addresses), has poor color choices for buttons making it look like you can’t book a class, and won’t allow you to book more than two classes per day. There are several days each week I take three classes, and now I can’t register for those?? What gives? Just the tip of the iceberg. Really hope changes and improvements are made and made quickly. Not off to a great start with this one.
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People need to read
I’m reading all of these one star reviews saying their login credentials don’t work with the new app but did with the old app. When logging in it literally says “old login info won’t work, please create a new account”. Everything else in this app works great. I prefer it over the old version.
Terrible “upgrade”
Old app was much more user friendly. So many people have issues with the new app and the old app no longer works