Forced app usage with a concerning data-harvesting policy
EōS is forcing active, paying members to create a brand-new app account just to keep checking into the gym they already pay for. This feels less like an upgrade and more like a forced mechanism to make existing members click 'agree' to a new, invasive privacy policy they never signed up for originally. The app demands tracking, third-party analytics, and device telemetry far beyond what a check-in tool requires. Worse, their AI chatbot terms state that user inputs are stored permanently and cannot be deleted. Stop forcing members to choose between accessing their gym and protecting their privacy. Please provide physical key fobs or a lightweight, non-tracking web check-in alternative.
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Glitchy
I use the app to create my own workouts and there are some glitches with the new app compared to the old app. After a workout is saved you can’t edit and add another exercise, it doesn’t give the option to create sets/reps and if you try to save without that info you get a red bar error. This is really annoying because sometimes you have to edit on fly when equipment might not be available. Also, and the old app did this too, when typing to search for exercises it will automatically backspace causing the letters to get out of order.
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Not a fan
Idk why they switched over to this. Something glitches when I'm trying to type, delete, and retype. If I do a workout one day and forget to hit complete until the next workout, it saves on the same day that I hit complete and won't let me go back to edit it. I hate that it doesn't have all the exercises I 'm trying to do. And I mean like basic workouts that were on the older app. I still don't know if it's keeping up with my PRs or just inputting the information from the original workout when I created the template. I'm glad they switched it from
Kilos to lbs but wish there was a way to change it for different workouts in the same session, since there isn't consistency across equipment in a specific gym. Hoping they do some major fixes in this app to make it actually useful.
Kilos to lbs but wish there was a way to change it for different workouts in the same session, since there isn't consistency across equipment in a specific gym. Hoping they do some major fixes in this app to make it actually useful.
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Garbage waste of time and money by EOS corporate office
The old app worked fine, but they want to do a tap in instead of a barcode (which takes the exact same amount of time and they could have just updated the old app). New app is slower and the new tap-in NFC Pass feature doesn’t even open for me, so I can’t access amenities that I’m paying for and I know I’m not the only one having this issue. Should have just kept the old app and maybe just update it. They need to fix this quickly or I will be cancelling my membership purely because of this stupid app
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Still needs a lot of work
The new app does not seem to glitch as often as the older version. I am able to book the classes no problem. The thing that still needs improvement is membership/account management. That is almost nonexistent. I cannot make changes or cancellations via app. Also, their support is just there to have the illusion they have a support team. No one answers or gets back to you at all. Might as well delete that link/button.
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