Should have left the old app
I started with a certain home location, after about a year I moved about 30 mins from it but same state and I upgraded my membership to a closer but more expensive location. On the new app, I have no access to this new locations' g fit classes and other things. It's not even showing me the classes at all, despite the fact that I'm paying more for it. Even though I called the new location and they said I could just show up and take the classes, how will I know what time to show up when the app isn't even showing me the classes. And when someone upgrades their membership, yall should know to update their home location. Thank you.
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Great Update!
Really happy to see this update. The app feels much more modern and is a lot easier to navigate than before. Everything is laid out more clearly, making it quicker to find what I need. Looking forward to seeing what else gets improved in future updates!
Worse than the old app
What I loved about the old app was the cinema schedule was easy to check and the Community tab had rankings for members based off of activity points earned throughout the month. The new app made it near impossible to view the cinema schedule. You have to go through several menus, then download the schedule and choose an app to open it with (like Adobe) as it’s a pdf file and then you can view on screen. Takes several minutes to do and is beyond inconvenient. And they got rid of the gym members rankings which used to somewhat motivate members to show up at the gym. Overall hate both of those decisions and the new app is so much worse than the old one for those decisions. Bring back the old app! Or enhance the new app!
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Not a good experience so far
Doesn’t save filter preferences, have to redo them everyday, sometimes more than once a day. After updating filters of locations AND fav instructors, still can’t find the class I frequent every week. Have to restart app, clear filters and start all over. Took me 15 mins just to book my favorite class. And confirming the booking FIVE MINS before class STARTS is unrealistic. No one has their phone in hand five mins before start, it’s off to the side, we are in our spots and stretching. An hour window would be better allowing us to confirm before we leave home before class. Also the app keeps logging me out and I have to log in again frequently, really frustrating. Also can’t sign up for more than two classes a day. Sometimes I do more than that with the different varieties of classes. I love to book a high cardio and pair it with yoga following sound bath meditation then sometimes do one or two more in the evening. Wish they had worked out these issues before MAKING us use this new app. :(
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Worst app for gym
Unable to book studio classes. The corporate shouldn’t release this new app if it is still half way implemented. All available classes are not reflected within the app so instructors whose classes are not listed, they are loosing students. Increasing the membership was correctly and promptly done by corporate management but other than that, they don’t care about your customers. Typical EOS management the way how treat your customers. Hope these major issues will be handled immediately. We know that even if we bring the issues to staff members, nothing they can do, affecting your clientele.
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