Cancelling / pausing process
The process to cancel or pause a subscription is malicious. I need to pause for a year or so due to ‘life stuff’, and oh my: no you cannot do this through the app, try the website, oops no your subscriber number isn’t recognised for *reasons* try our help desk…
Could be more accessible
Times New Roman or similar fonts seems to be used in a lot of New Scientist articles which makes them much harder and more tiring to read if you’re dyslexic. The navigation isn’t very clear either (hard to find the same article again if you hadn’t finished reading it in one go, for example) but the article content is so interesting. It’s just a shame it’s not more user-friendly.
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Impossible to use
I registered but my password didn’t work when I tried to sign in . Next I tried “forgot my password” and was instructed to go to my emails for a reset.
No email ever appeared. Tried several times but got nothing in any mailboxes including junk. Access is therefore impossible.
First saw on Facebook which said “free access” but I see there is a subscription to pay first? All very confusing so safer to buy the printed version
No email ever appeared. Tried several times but got nothing in any mailboxes including junk. Access is therefore impossible.
First saw on Facebook which said “free access” but I see there is a subscription to pay first? All very confusing so safer to buy the printed version
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A brain work out personally paced
A spoilt for choice range of articles to suit any specialists and to create a mouth watering, yet healthy buffet for people like me who jump around subject areas filling their heads with wonderful information that actually can be trusted. In this overwhelmingly biased information environment true information is as important, to an inquisitive mind, as water to the body.
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Dark mode needs work
I use this often at night and when in bed, so I’ve got it set to dark mode, but the very first ‘new scientist’ screen is so bright it makes my eyes water and wakes my wife up ! Also, although I appreciate they are trying to maximise content there are an awful lot of insubstantial articles, often citing dodgy Chinese universities and researchers. It’s widely known in academic circles that Chinese academics and Chinese academic institutions don’t align with accepted norms of practice and often don’t allow Western academics review or allow them to assess or critique their findings, so why should their work be so widely disseminated here ? Answer: to create more content ? Or is it just more CCP soft power at work and money changing hands ? Either way, it doesn’t exactly fill me with confidence.
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