Newchic User Reviews

Name: Newchic-Fashion Shopping
Rating: 4.36174 (3356 reviews)

Newchic-Fashion Shopping

Newchic Company Limited

🌟 Lifestyle

🛍️ Shopping

What users say

Summarized from real user reviews of Newchic. Based on 3.4K reviews and a 4.4/5 average, it highlights the 8 positives and 6 negatives reviewers mention most about this Shopping app.

Positive things

👍Affordable clothes and high fashion
🚀Excellent site with great deals
👍Lovely items
👍Worth the wait
👍Quality merchandise at a great price!
👍Love your wallets!!
👍Quality
👍I love New Chic

Negative things

⏱️Long delivery times
🛒Sizing issues
🔁Backorders and out-of-stock items
🔍Difficulty finding specific items
💰Expensive for the quality
🔍Unclear return policy

Top reviews

Most Recent Highest Rated Lowest Rated

Beautiful Boots

Love these boots! The colors and design are over the top gorgeous ! I ordered one size larger based on customer reviews. I would have been fine ordering my size. But I will use orthotic and will be just fine. They do smell funky when I unpacked them. Sprayed with Febreze spray and I am sure as I wear them outdoors the smell will totally go away. Did with another pair I received earlier. Be aware they are shipped from China so takes a while to arrive. These took 5-6 weeks. I paid with PayPal in case I had issues but I am totally happy. Will order again. I just know there is a wait.

Shopping Reina

3 years ago

Response from developer

Dear Customer, Thank you for taking the time to leave your comment. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com. Best regards, Newchic Team

literally can’t delete my account

i have been receiving emails from them for years and finally got to cleaning out my inbox. tried to delet my account on the website then they told me it’s only possible to delete my account through customer service. so, i went to their luve chag service and was told I had to either download the app or talk to an agent to delete my account. since the hours are down, i had to download the app. the live chat service gave me instructions on where to go on the app but i have clicked every button i can in my account settings and have not seen anywhere to delete my account.

kymu33

3 years ago

Response from developer

Hello, we are very sorry for the unpleasantexperience for you. Newchic has always been committed to providing customers with high-quality services. We will truthfully report your demands and feedback to the relevant departments. The suggestions of customers give us the driving force for continuous progress. Hope to get your understanding. If you have any questions in the future, you can always contact us via email: vipservice@newchic.com Have a nice day!

Scam!!!! ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️

Scam!!!!!!…… Fraudsters!!!! 🤦🏽‍♂️can’t believe I fell for this. I would advise you stay faraway. The app look so nice with beautiful designs, but by the time you placed an order, forget about ur money. I order just 2 cap, I was told it’s going to take about 3 weeks😒I was like it’s far but I can be patient. It’s been forever and my order is yet to arrive. When I check on the app it kept showing processing 🤦🏽‍♂️not even shipped. It dawned on me that I have been scammed! 😒I believed those dropping good reviews are part of them.

I can’t believe me a Nigerian guy fell for this 😂una don chop, no lele🤦🏽‍♂️pls I would advise if you’ve already ordered anything from them, hurry now to block or change your credit/debit card which you used, to avoid future hacking of you cards and information. I will repost them to App Store 🚨

chidij20

4 years ago

Response from developer

Back orders never informed

I made an order for four items and two weeks went by and it still never arrived. I chatted with customer service and she said one of the items was back ordered and will be available on august 19. It’s now august 20 and no word on whether any of my order is shipped or processed. Spoke to customer service this morning and he said the order was shipped on august 18 all except the one back ordered item and I should’ve gotten an email stating such but I never got any email from them regarding anything about my account. Nothing. No SPAM either. I don’t like liars and scammers. I just want my money back but they can’t refund me my 100$ because they can’t track the package that was supposedly shipped. The worst online experience. Never again. Never overseas again. Don’t waste your time or money for this half quality everything including the worst customer service.

Turtle2013

4 years ago

Response from developer

Dear Turtle2013, We apologize for any inconvenience caused. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!

Great selection! (Updated review)

After receiving my order I was thoroughly impressed! The quality of the material is excellent and shipping is not too bad. They always have sales going on and I do like the fact they have a point system as well. The selection of clothing is fantastic! Love the style! I will continue to order from NewChic! Thank you! Also, sizes run true and fit perfectly.

alexios93

5 years ago

Shoe size problem

This app has everything I could possible want except the right shoe size for the sneakers a lot of them lack variety and the necessary 12 inches some people may need Im putting 5 starts Because everything else about the app as the business is amazing but I hope this can change

Kotono Kirigays

5 years ago

Horrible Sizing and Return

This site is pretty bad. The quality is very cheap and I’m not sure what these other reviews are talking about. Some of the shirts are not breathable at all and just made of bad synthetic materials that look like cheap costume material. Also shipping takes forever. It will tell you the number of days it takes to ship. However, that number is only dependent on AFTER they dispatch the product from the warehouse. One of my orders was placed over a week ago and it still hasn’t left. So I still need to wait 10-15 days, (considered “priority air mail”) that I had to pay for, after it is eventually sent whenever that may be.

The small shirts I ordered fit like a medium or large. They are huge. You should definitely only order if you’re into the oversized look. Aside from that, the return policy might as well be nonexistent.

I called to return 2 shirts in separate orders. The customer service rep said that I would have to pay for shipping and it would likely be more than the shirts, since I would have to pay for international shipping to China. He also said I would have to pay for shipping for each item in separate packages and I could not ship them in one package. Therefore resulting in even higher shipping fees. He could not offer an amount that I would have to pay for shipping and said I would have to figure it out myself at a post office.

odg13

5 years ago

Response from developer

Dear odg13. We're sorry to hear what happened. Total Delivery Time = Processing Time(including the expected dispatched days ) + Shipping Time. The processing time varies based on the items you buy, with items in high demand marked "Expected dispatched on (date)" on the product page after the size and colors are selected. Usually the package will be delivered on time based on the chose shipping method from the shipping date. Different items are made of different materials, which is mentioned in the product description. By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). Who bears the postage of the return, varies from the different return conditions. Learn more about the return at https://www.newchic.com/help_center/return-faq169.html As the returned postage is charged by your local facility based on the local regulations of which country the customers are in, it is beyond our control. For any further assistance, just tell us in private more details to vipservice@newchic.com with your order number. Thanks so much! Newchic Team

SCAM

This page totally scam. Stay away from them. I ordered 1 month ago 2 different parcels and I didn’t receive anything. When I contacted with customer service they said everything okey you will receive your package. 2 days later they send me email your order out of stock. And today when I want to refund they didn’t bc they said I have to ship to back 😂. I’m trying to explain them I didn’t get any package How can I ship back. 4-5 times I contacted with customer service all of them telling me different story. PLEASE STAY AWAY FROM THEM. THIS IS SCAM LIKE OTHER INSTAGRAM FAKE PAGES.

|BerkaY|

5 years ago

New chic rocks!

I love this app. There are no negatives to my experience using New Chic to purchase things I love. Shipping/handling is spot on, quality of items fit their descriptions, mostly fair prices, I have some negative views on pricing, but it’s not enough to make me want to take away a star or give negative feedback. Just watch your price points closer please. I love you New Chic, keep doing the great job you have been doing.💪👏

morphin mary

5 years ago

Just found the web site.

What hooked me were the boots & shoes. I have a spinal condition so I can’t wear a heel bigger than a kitten heel & I really need some flats. But, the flats I have looked at were mostly ugly. The colorful hand painted shoes & boots that I spent well over an hour looking at that category on the site. They are a work of art! Truly. I think I could have bought at least 50 of them!! I can’t wait to wear them!!!!
I will write more when I wear a pair.
All the best,
Theresa Salisbury

faelte-lee

5 years ago

Returns are NOT FREE, this is a LIE!!

I bought two pairs of seemingly nice leather shoes online under the impression that they returns were free so if I didn’t like them, I could return them. However, once I got them, they actually seemed very flimsy and of cheap quality so I wanted to return them. That’s when I saw their lie. I had to return them to CHINA and I had to pay the shipping fee which was almost as much as the each actual shoe so it wasn’t even worth the hassle.
You should be ashamed of yourself and your shady business practice. Your should be more upfront about return costs. Extremely disappointed.

Braziback

5 years ago

Pretty Disappointed😕

I ordered two shirts from this website and was pretty excited about them. I had been looking for a specific button up style for quite a bit of time and I finally found it on Newchic. There was a fairly good sale so I decided to order two of them. I was pretty excited, on the website the two that I ordered looked like a thinner and longer design instead of wider and shorter which was EXACTLY what I had been trying to find. I ordered the shirts and they arrived slightly earlier than the estimated shipping time which was very nice. Once I opened them I quickly noticed that NEITHER of the shirts were longer and thinner like they were portrayed on the website, they were both super wide and short. Not only that, one of the shirts I ordered had a dark white color in the pictures, but when I took it out of the bag it was very brown and not even close to the whiter color in the picture. The other shirt WAS the correct color, however neither of them were the silky & loose material that they were portrayed as on the website and felt kinda cheap. I mean I guess I could've just gotten the two bad shirts and the rest of the site really is fine, but I don't wanna risk that theory and end up with more clothes I won't wear. Only giving two stars for the good delivery time. Pretty disappointed😕

Natedog1539

6 years ago

Response from developer

Dear Natedog1539. Thanks for placing order on Newchic. We are sorry for the issues you have experienced. The detailed descriptions for the item including the material info are listed on the product page. And using the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). Display and light of shoot might result into a slight difference from the demo photos. Please understand that colors may exist chromatic aberration. If the product you have received does not meet the information on the product page, please tell more details including the order number at vipservice@newchic.com. We'll be more than happy to help! Newchic Team

Horrible horrible horrible!!!!!!!!!

None of my clothes fit or were they good quality. After paying 150$ and trying to making a return no one is giving me a return label they are just trying to switch out the clothes which is fine but I’m wanting to return the whole thing and they aren’t letting me when the return policy clearly states within the 30 days. DONT SHOP WITH THIS APP!
UPDATE: I was just emailed after speaking with a representative for a very long time about getting a refund and return label and the email was and I quote “ How about we offer 40% refund of item's price and you keep the item?” Which is super unprofessional and insulting. I would love to just simply return my items. AGIAN DO NOT SHOP!!!

ANOTHER UPDATE IM STILL BATTLING THIS! I just got a return label and it says that I’m only returning 4 shirts getting a total of 74$ back when I spend 150$!!!!! This app is the worst app I’ve ever shopped on save yourself the heart ache and the STOLEN money

joelaustin12-

6 years ago

Response from developer

Hi, joelaustin12. We're sorry to see this! We stand behind the quality of our products. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html Kindly check the FAQ about the return first if you want to have the order returned, at this link. https://www.newchic.com/help_center/return-faq169.html Please kindly log in your account to see if there are the different order numbers for all the items received from Newchic. For any further assistance, just chat with us in private and tell us the order number from Messenger or use this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks so much!

Don’t use this app

It seems to be a common theme with the company and app, so I thought I would add to the fire
I ordered several items from the app, totaling to over 200 dollars, and when I placed the order, the money was taken from my account. I received an confirmation email, so I thought everything was taken care of. When I checked the app the next day, it said I hadn’t successfully finished the payment, But the money had already been taken from my account. I waited a few days to let the refund process take place, but nothing happened.

Today, I have tried calling the customer service number that’s on the app, and I have got straight to voice mail 3 times. I hope they figure out a new way for their customer service, because this isn’t how you satisfy your customers.

xacu222

6 years ago

Response from developer

Hi, xacu222. We're sorry to see this and we would like to know more about it to provide support! If the payment has been completed successfully, please send us the transaction ID or payment proof. Otherwise, your bank will release the amount back to your account in 7-14 days (if it's charged). Open this link to have a better understanding of the order status explanation: https://www.newchic.com/help_center/order-faq167.html For any further assistance, just chat with us in private from Messenger or use this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks so much!

THIS APP IS A SCAMM!!

DO NOT DOWNLOAD. I ordered a jacket, a shirt and some pants. It’s now coming up on two months since I placed this order. I emailed the invoice to their customer service, they can’t provide me with any details or the status of my order. But they had no trouble taking my money. This company is bull crap. They have automated responses, but they’re a scam. I’ve been talking with my attorney, I recommend everyone do the same. Contact the better business bureau , and report this company like I am in the process of doing. I’ve been in touch with other people just like myself, and we are all collaborating on getting this company shut down once and for all

Tarique J

6 years ago

Affordable clothes and high fashion

This is a great find for cute clothes that actually cover your body and leave a little bit to the imagination. The shoes are made of leather and very comfortable. The dresses are well made, and I can see this as a seamstress, with zippers, some covered seems and easy waistlines. Most of the fabric is cotton and has been pre-shrunk, also requiring a bit of an iron. I have ordered several and wear them often. By the way their return policy is easy and fair.

A great companion

6 years ago

Response from developer

Hi, Sir/Madam. Thank you so much for your great comment! It means a lot for us! You made my day :)

Newchic: Shoes

I bought the cutest shoes around three years ago from Newchic. They were comfortable from the moment I put them on. It never fails that whenever I wear them I get at least one or two compliments from women and men. A gentleman around 75 years old sitting in our doctor’s office today, with his wife, said how much he liked my shoes and needed to get his wife a pair. His wife didn’t say anything but she sure had a big smile on her face.

Ladybugto12

7 years ago

Excellent site with great deals

I just started shopping here early this year and am already a devoted customer. Fantastic deals! I have had bad experiences with things not fitting when I shop from China. Here, they put actual and accurate measurements for each size. It often changes by item, so you have to check each one, but then you can be pretty sure it will fit. For bras, I need to add an extra 2 inches, and then you can get some amazing deals on them. They also have some funny lighthearted items like the bra and underwear case that looks like a giant bra. I use it for my business trips to hide the actual items so they don’t get seen if something happens with my bag when I am traveling with colleagues... such an excellent site for finding deals and cool items!

Geralddkane

7 years ago

Response from developer

Great clothing selections from NC

I have shopped here many times, online, and love their products. My one recommendation would be to look at the size chart, and order according to your measurements. The European sizes do differ from US sizes, so order via the measurement chart. I love everything and you will be happy with your purchase because the quality is very very nice.

ZueKeeper

7 years ago

MdShopper

Newchic has some excellent fashion apparel and shoes along with great items for the home and family. Proper sizing can be an issue as well as long delivery schedules. But, it’s worth the wait and you know that your items are unigue! I found the items purchased or given to me as gifts to be true to the picture and description. Read the sizing commentaries and be aware of your actual size and measurements. Happy Shopping.

MarylandShoppet