Auto charges for one year then only gives you one month when you stop the subscription
I canceled the day that I was auto charged for one year then was not given refund but I was told that access would be revoked after one month. Terrible buggy app that has not been helpful so far on my one week trial.
SShannon03
This is definitely a bait and switch be very careful
There is some good content, but it’s definitely a bait-and-switch. It lures you in with a low subscription rate, then bills you $39 per month, or $468 per year.
It’s very difficult to cancel. It’s definitely not straightforward.
Then there’s another slap in the face as you’re trying to cancel they keep offering you a lower monthly rate like maybe they should’ve offered a lower monthly rate from the beginning. This is very deceptive
It’s very difficult to cancel. It’s definitely not straightforward.
Then there’s another slap in the face as you’re trying to cancel they keep offering you a lower monthly rate like maybe they should’ve offered a lower monthly rate from the beginning. This is very deceptive
Show more
T-Teresa -Carmel
Will not open
After logging me out, it says after one password attempt that there were too many attempts and will not let me log in. This has happened numerous times in a few days. I want to cancel the subscription before it auto charges me, but I would have to log in to do that.
SShannon03
Unauthorised payment
I purchased a course from this company, equating to $22.99 and in the same day they took a further $27 from my account without my permission. I did not request access to any other course or subscription.
HHawkADH
“Unexpected $50 Membership Charge After Buying a $9 Course
I’m very disappointed with my experience with Newmindstart.
I purchased a course for $9 and did not realize that this purchase would result in a recurring membership charge of approximately $50. I did not knowingly intend to sign up for a paid monthly membership.
When I noticed the charge, I contacted customer support and explained that I had purchased the course itself and did not understand that I was agreeing to a recurring membership. Instead of resolving the issue and refunding the unexpected charge, my refund request was denied.
My biggest problem is not simply the amount of money — it is that the recurring membership was not clear enough to me at the time of purchase. Had I understood that I would later be charged around $50 for a membership, I would never have agreed to it.
I canceled the subscription and asked them to refund the membership charge, but my issue was not resolved.
I strongly recommend that anyone purchasing a course from Newmindstart carefully review every part of the checkout process and check whether a trial or recurring membership is being added before entering payment information.
I purchased a course for $9 and did not realize that this purchase would result in a recurring membership charge of approximately $50. I did not knowingly intend to sign up for a paid monthly membership.
When I noticed the charge, I contacted customer support and explained that I had purchased the course itself and did not understand that I was agreeing to a recurring membership. Instead of resolving the issue and refunding the unexpected charge, my refund request was denied.
My biggest problem is not simply the amount of money — it is that the recurring membership was not clear enough to me at the time of purchase. Had I understood that I would later be charged around $50 for a membership, I would never have agreed to it.
I canceled the subscription and asked them to refund the membership charge, but my issue was not resolved.
I strongly recommend that anyone purchasing a course from Newmindstart carefully review every part of the checkout process and check whether a trial or recurring membership is being added before entering payment information.
Show more
Kkele8ber1134
Response from developer
Hi there, Thank you for your feedback. We apologize for any inconvenience caused. Please note that the information about the free trial and subscription terms is provided during the purchase process and is also reflected in the confirmation email sent upon completion of the purchase. We apologize if there was any delay in our communication. Please contact our Support Team, and we will make sure to assist you promptly. Best regards, Customer Support Team at NewMindStart
