Informational
Response from developer
We're glad you found the information clear and easy to grasp! Your thoughts mean a lot to us.
Not great
Love the app
Response from developer
We appreciate your enthusiasm for the courses! It's awesome to know you're enjoying the app.
Very useful tips
Response from developer
It's fantastic to hear that you find the tips practical and up-to-date! We appreciate your support and enthusiasm.
Comment
Response from developer
We’re glad to hear you find the content straightforward and logical! Thank you for sharing your thoughts with us.
Confused
Response from developer
Hi, Monica here, Head of Customer Care at Nexera. That shouldn't be confusing - sounds like the copy-paste step isn't working as it should. Please email me at monica@nexera-app.com, mentioning the App Store, and I'll personally look into it.
Boring and non interactive
Overcharged
Response from developer
Hi, Donna - Monica here, Head of Customer Care at Nexera. That's not the experience we want for you. Pricing is personalized per account so amounts do vary, but I'd like to look into your case personally - email me at monica@nexera-app.com, mentioning the App Store, and I'll sort it out.
Confused
Response from developer
Hi, Monica here, Head of Customer Care at Nexera. Sorry things felt hard to follow - I'd like to understand exactly where you got stuck. Email me at monica@nexera-app.com and I'll personally help sort it out.
Scam site, don’t trust
Response from developer
Hi, Monica here, Head of Customer Care at Nexera. That's not the experience we want for you. I'd like to look into your account personally - please email me at monica@nexera-app.com with your account details and I'll sort this out.
Mails
Response from developer
We appreciate your wonderful feedback! Your thoughts mean a lot to us.
not convincing
- I asked the support for general assistance re: you can‘t copy /paste the prompts from the lessons, I didn’t receive any reply.
- I cancelled within this first week
- they didn’t even let me see the first 6 or 7 lessons in a time convenient for me? and cut me out of the whole first week?
If so, I am fairly sure your biz model will not work for very long.
P.S. from the bit I was going through, the baby-steps curriculum is not for professional filmmakers.
Response from developer
Hi, Monica here, Head of Customer Care at Nexera. Sorry you didn't get a reply from support, and that the first week didn't line up with your schedule - that's not the experience we want. Please email me at monica@nexera-app.com and I'll personally follow up, including your notes on the curriculum.
Pure text no audio or video
Scam
Needs media
media or at least audio to help demonstrate
Response from developer
Hi, Monica here, Head of Customer Care at Nexera. Good to know - many lessons do already have an audio option, so check for that icon. I'll pass along the request for more visuals too. If that helps, we'd love it if you'd consider updating your rating. Email me anytime.
Not for educators
Response from developer
Hi Jlandt, Monica here, Head of Customer Care at Nexera. I'm sorry the content you found leaned business-focused when you came in expecting an educator-specific angle - that gap is genuinely on us to close, and I don't want to be defensive about it. Email me at monica@nexera-app.com and I'll make sure this reaches the content team, and see if there's anything currently available that's a better fit for your work.
Rubbish app
Simple and Effective
Response from developer
We're glad to hear that you're finding the app straightforward and effective in providing clear answers to your AI questions! We appreciate your support!
Fedapac
Response from developer
We appreciate your positive feedback and are glad you're enjoying the app!
Paywalls
Response from developer
Hi, Monica here, Head of Customer Care at Nexera. Thanks for flagging that - if a lesson's info on Poe's pricing is outdated, I want the team to fix it. Email me at monica@nexera-app.com with the lesson name and I'll get it corrected.
