Error
Response from developer
Hi there, Thank you for reaching out to the Finestro Customer Success Team! We’re sorry for the inconvenience, and we really appreciate you bringing this to our attention. We are currently aware of a technical issue affecting the mobile app, and our team is already working to resolve it as quickly as possible. In the meantime, you can continue your learning by accessing your account through our website -- https://finestro.io/login We sincerely apologize for the inconvenience and appreciate your patience while we work on a fix.
Well made
Response from developer
Hi there, Thank you for your kind feedback! We’re delighted to hear that you found the platform easy to navigate and well-designed. We understand that finding the time to learn something new can be challenging, and we appreciate you giving Finestro a try. It’s also wonderful to hear that you had a positive experience with our customer support team. Thank you for choosing Finestro, and we hope to continue supporting you whenever you're ready to continue your learning journey!
No cancel option
Response from developer
Hi there! Thank you for sharing your feedback. We’re sorry to hear that you had difficulty canceling your subscription. We understand how important it is to have a simple and clear cancellation process, and we’d be happy to help resolve this for you. Please contact our support team at support@finestro.io with your account details, and we’ll gladly assist you with your cancellation request and make sure your concerns are addressed. Thank you for taking the time to share your experience.
Great learning tool
Hasn’t worked in two days
Response from developer
Hi there, Thank you for your feedback. We’re sorry to hear that you’re experiencing login issues. This is certainly not the experience we want for our users. Please contact our support team at support@finestro.io with your account details and, if possible, a screenshot of the error message. We’ll investigate the issue and help you regain access as quickly as possible. Meanwhile, we kindly ask you to use the web version of Finestro -- finestro.io/login Thank you for bringing this to our attention.
