My rating
The lesson ends
Not as represented
Would not invest in this.
Response from developer
Hi there, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns regarding the subscription, billing, and account access. Our goal is to clearly communicate subscription terms, pricing, and renewal details during checkout, and we'd like to investigate what happened in your case. Please contact us at support@finestro.io and include reference number F -- 4829175 so we can review your account and assist you with your refund request as quickly as possible. Thank you for taking the time to share your experience.
Scam
Response from developer
Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and understand how frustrating it must have been to believe your subscription had been canceled, only to later see additional charges. We’d like to investigate exactly what happened, including your cancellation request and the billing activity on your account. Please contact us at support@finestro.io and include the reference number F -- 6842917 so our team can review your case thoroughly and assist you as quickly as possible. We appreciate you bringing this to our attention and hope to resolve this for you.
Good app, horrible saving
Response from developer
Hi there! Thank you so much for your kind words about Finestro and for taking the time to share your feedback. We're very sorry to hear about the issue with your progress not being saved. That’s certainly not the experience we want you to have. We’d love the opportunity to investigate this and help resolve it. Please reach out to our support team at support@finestro.io with your account details and a unique code F-125344. Our team will look into the issue and do their best to get it resolved as quickly as possible. Thank you again for your feedback - it helps us improve the app for everyone.
Scam scam scam
Response from developer
Hi there, Thank you for your feedback. We’re sorry to hear that the platform did not meet your expectations and understand your frustration regarding the cancellation process. Our goal is to clearly communicate what the platform offers, and we take all cancellation requests seriously. Please contact our support team at support@finestro.io with your account details so we can review your case and assist you as quickly as possible. Thank you for taking the time to share your experience.
Finding how it works
Bad
Response from developer
Hi there, Thank you for your feedback. We’re sorry to hear that the platform did not meet your expectations. Our goal is to provide structured learning, practical guidance, and curated resources that complement publicly available AI tools. We understand that this approach may not be the right fit for everyone. We also appreciate your comments regarding the cancellation process. We’re continuously working to improve the user experience, including making account management more convenient. If you have any questions or would like us to review your case, please contact our support team at support@finestro.io. We’ll be happy to assist you.
Error
Response from developer
Hi there, Thank you for reaching out to the Finestro Customer Success Team! We’re sorry for the inconvenience, and we really appreciate you bringing this to our attention. We are currently aware of a technical issue affecting the mobile app, and our team is already working to resolve it as quickly as possible. In the meantime, you can continue your learning by accessing your account through our website -- https://finestro.io/login We sincerely apologize for the inconvenience and appreciate your patience while we work on a fix.
Well made
Response from developer
Hi there, Thank you for your kind feedback! We’re delighted to hear that you found the platform easy to navigate and well-designed. We understand that finding the time to learn something new can be challenging, and we appreciate you giving Finestro a try. It’s also wonderful to hear that you had a positive experience with our customer support team. Thank you for choosing Finestro, and we hope to continue supporting you whenever you're ready to continue your learning journey!
No cancel option
Response from developer
Hi there! Thank you for sharing your feedback. We’re sorry to hear that you had difficulty canceling your subscription. We understand how important it is to have a simple and clear cancellation process, and we’d be happy to help resolve this for you. Please contact our support team at support@finestro.io with your account details, and we’ll gladly assist you with your cancellation request and make sure your concerns are addressed. Thank you for taking the time to share your experience.
Great learning tool
Hasn’t worked in two days
Response from developer
Hi there, Thank you for your feedback. We’re sorry to hear that you’re experiencing login issues. This is certainly not the experience we want for our users. Please contact our support team at support@finestro.io with your account details and, if possible, a screenshot of the error message. We’ll investigate the issue and help you regain access as quickly as possible. Meanwhile, we kindly ask you to use the web version of Finestro -- finestro.io/login Thank you for bringing this to our attention.
Scam
Response from developer
Bonjour Olivier, Merci pour votre retour. Nous sommes désolés d’apprendre que vous avez rencontré des difficultés pour annuler votre abonnement. Nous comprenons à quel point cela peut être frustrant. Si vous avez besoin d’aide, veuillez contacter notre équipe d’assistance à l’adresse support@finestro.io, et nous serons heureux de vous accompagner dans le processus de résiliation et de répondre à toutes vos questions. Merci de nous avoir fait part de votre expérience.
Mirror
Predatory
Response from developer
Hi there, Thank you for sharing your feedback. We’re sorry to hear that the platform did not meet your expectations and that you were dissatisfied with your experience. We understand your concerns regarding the content, subscription management, and billing. Our goal is to provide clear information about subscription terms, pricing, and renewals during the sign-up process, and we take feedback about transparency and customer experience seriously. We would appreciate the opportunity to review your case in more detail. Please contact our support team at support@finestro.io with your account information so we can investigate and assist you further. Thank you for taking the time to share your experience.
DON’T WASTE YOUR MONEY! SCAM!
I reached out to support after opening app one time, same day as downloading, and they are refusing to refund. Positive reviews have to be bots/fake. There is no way this app is getting any real positive reviews. Please don’t waste your money on this.
Response from developer
Hi Andy, Thank you for sharing your feedback. We’re sorry to hear that the platform did not meet your expectations. We understand that users have different goals and learning preferences. Our aim is to provide structured educational content and practical guidance for those beginning or expanding their AI journey, though we recognize it may not be the right fit for everyone. We also take concerns about customer support and refunds seriously. If you believe there are additional details we should review, please contact our support team at support@finestro.io, and we’ll be happy to take another look at your case. Thank you for taking the time to share your experience.
A-I
No Way To Cancel This APP
Response from developer
Hi there, Thank you for sharing your feedback. We’re sorry to hear that you had difficulty finding the cancellation option. Sure, If you need any further assistance with your account, please contact our support team at support@finestro.io, and we’ll be happy to help. Thank you for bringing this to our attention.
