Error
Response from developer
Hi there, Thank you for reaching out to the Finestro Customer Success Team! We’re sorry for the inconvenience, and we really appreciate you bringing this to our attention. We are currently aware of a technical issue affecting the mobile app, and our team is already working to resolve it as quickly as possible. In the meantime, you can continue your learning by accessing your account through our website -- https://finestro.io/login We sincerely apologize for the inconvenience and appreciate your patience while we work on a fix.
Well made
Response from developer
Hi there, Thank you for your kind feedback! We’re delighted to hear that you found the platform easy to navigate and well-designed. We understand that finding the time to learn something new can be challenging, and we appreciate you giving Finestro a try. It’s also wonderful to hear that you had a positive experience with our customer support team. Thank you for choosing Finestro, and we hope to continue supporting you whenever you're ready to continue your learning journey!
No cancel option
Response from developer
Hi there! Thank you for sharing your feedback. We’re sorry to hear that you had difficulty canceling your subscription. We understand how important it is to have a simple and clear cancellation process, and we’d be happy to help resolve this for you. Please contact our support team at support@finestro.io with your account details, and we’ll gladly assist you with your cancellation request and make sure your concerns are addressed. Thank you for taking the time to share your experience.
Great learning tool
Hasn’t worked in two days
Response from developer
Hi there, Thank you for your feedback. We’re sorry to hear that you’re experiencing login issues. This is certainly not the experience we want for our users. Please contact our support team at support@finestro.io with your account details and, if possible, a screenshot of the error message. We’ll investigate the issue and help you regain access as quickly as possible. Meanwhile, we kindly ask you to use the web version of Finestro -- finestro.io/login Thank you for bringing this to our attention.
Scam
Response from developer
Bonjour Olivier, Merci pour votre retour. Nous sommes désolés d’apprendre que vous avez rencontré des difficultés pour annuler votre abonnement. Nous comprenons à quel point cela peut être frustrant. Si vous avez besoin d’aide, veuillez contacter notre équipe d’assistance à l’adresse support@finestro.io, et nous serons heureux de vous accompagner dans le processus de résiliation et de répondre à toutes vos questions. Merci de nous avoir fait part de votre expérience.
Mirror
Predatory
Response from developer
Hi there, Thank you for sharing your feedback. We’re sorry to hear that the platform did not meet your expectations and that you were dissatisfied with your experience. We understand your concerns regarding the content, subscription management, and billing. Our goal is to provide clear information about subscription terms, pricing, and renewals during the sign-up process, and we take feedback about transparency and customer experience seriously. We would appreciate the opportunity to review your case in more detail. Please contact our support team at support@finestro.io with your account information so we can investigate and assist you further. Thank you for taking the time to share your experience.
DON’T WASTE YOUR MONEY! SCAM!
I reached out to support after opening app one time, same day as downloading, and they are refusing to refund. Positive reviews have to be bots/fake. There is no way this app is getting any real positive reviews. Please don’t waste your money on this.
Response from developer
Hi Andy, Thank you for sharing your feedback. We’re sorry to hear that the platform did not meet your expectations. We understand that users have different goals and learning preferences. Our aim is to provide structured educational content and practical guidance for those beginning or expanding their AI journey, though we recognize it may not be the right fit for everyone. We also take concerns about customer support and refunds seriously. If you believe there are additional details we should review, please contact our support team at support@finestro.io, and we’ll be happy to take another look at your case. Thank you for taking the time to share your experience.
A-I
No Way To Cancel This APP
Response from developer
Hi there, Thank you for sharing your feedback. We’re sorry to hear that you had difficulty finding the cancellation option. Sure, If you need any further assistance with your account, please contact our support team at support@finestro.io, and we’ll be happy to help. Thank you for bringing this to our attention.
Do not use
advertisement everywhere
Response from developer
Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience with our advertising and platform left you disappointed. We understand that long or frequent advertisements can be frustrating. Our goal is to introduce users to the platform and its learning features, not to create a negative experience. We appreciate you taking the time to share your thoughts. Feedback like this helps us improve how we communicate with users and continue enhancing the overall experience.
Motivation
Making It Work
Don’t waste your money
No help from support.
Lessons are incomplete but I was going to give it a try.
Response from developer
Hi there, We’re very sorry to hear about your experience and apologize for the difficulties accessing your account. This is certainly not the experience we want our users to have. We understand how frustrating it can be to encounter access issues while trying to evaluate the platform, especially if some lessons appeared incomplete. We're glad to announce that the temporary issue has been fixed; you may now continue your journey. Please contact us at support@finestro.io so we can investigate the issue and assist you directly. We appreciate your feedback and the opportunity to make things right.
Incredibly shady
Response from developer
Hi Naruwill, Thank you for sharing your feedback. We’re sorry to hear that your experience with our support and cancellation process was frustrating. We aim to respond to all customer inquiries as quickly as possible and to be transparent about subscription terms, renewals, and cancellation procedures. We sincerely regret any delays in communication that may have contributed to your dissatisfaction. We take feedback like yours seriously and continuously work to improve both our customer support and overall user experience. If there is anything still unresolved, please contact us at support@finestro.io, and our team will be happy to assist you.
Scam: Ridiculous subscription cancellation
Response from developer
Hi there, We’re sorry to hear that you feel this way. We would like to clarify that information regarding subscription renewals and the ways to cancel or prevent future renewals is provided during the sign-up process. Our intention is never to mislead or inconvenience customers. Please contact us at support@finestro.io so we can review your case and assist you directly.
Scammed too like everyone else apparently
Response from developer
Hi John, Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the charge and understand your concerns. We would like to clarify that subscription terms, pricing, and upcoming auto-renewals are presented during the sign-up process, including information on how to prevent future renewals. That said, we would still like the opportunity to review your case in detail and provide assistance. Please contact us at support@finestro.io so our team can investigate your account and help resolve any concerns. Thank you for your feedback and the opportunity to assist you.
Beware
Response from developer
Hi there, Thank you for your feedback -- we’re sorry to hear that the platform did not meet your expectations. Our goal is to provide structured and accessible educational content for users with different experience levels, though we understand that some users may find certain lessons too basic for their needs. We also understand your frustration regarding the refund policy and appreciate your honest feedback, as it helps us continue improving the platform and user experience.
