Terrible system
Glitchy and clunky design, the app and web version do not communicate well at all. I believe concur is way better.
Receipt Issues
It’s so frustrating when you upload receipts via the mobile app, and when you go to check online they either aren’t there or they’ve populated into an entirely different transaction! It’s very annoying and very time consuming. The app is supposed to make this process run more efficiently - not be more tedious and time consuming.
Show more
Can’t even sign in
Doesn’t even allow you to sign in…. Just refreshed page
Rubbish app
Rubbish application! I have tried to reset my password at least 100 times, and nothing works. I reached out to the help center for support, but they never respond. The so-called “help” section just sends you in circles and leads you to comments instead of any real assistance. Extremely frustrating experience!
Show more
The absolute worst
Why does anybody use this company for anything. Complete garbage software. Would have been outdated in 2007
Bare Minimum
The connectivity between the mobile app and computer based app is slow enough it could be on dialup. I was forced to change my password on my PC. This was not communicated to the app so I cannot save or transfer any of my data. The help message gave me an email address. I received an auto reply which said they stopped taking email tickets over a year ago. Seems they haven’t gotten around to changing the message. I finally found a way to put in a ticket which did not require being logged in (password still doesn’t work) and received a canned response 18 hours later telling me to change my password. As you can imagine this is frustrating at best.
Show more
Worst ever
worst expense app I’ve ever used. Certify is 100 times better. This app doesn’t capture the correct date or itemize the receipt or anything like that. Just horrible.
This program needs to be way easier....
Every month I have to review how to add expenses. Not intutive at all. What needs to occur, is start the whole interface over again and make simple. Ask some Apple Developers for help.
Worst app ever
I waste more time on this apps issues as does the rest of my organization than what is necessary. It awful
Not actually compatible with Mac OS
This app does not actually work on MAC OS laptop/desktop although the app says it is compatible. There is a "this device is jailbroken" warning, and the app won't work.
View all
Every time I select view all it force shuts down the app. It won’t sink all the expense reports now. Not helpful when expenses are due and all your receipts are links to that expense report that you can’t access.
I miss Expensify!
I’m tired of dealing with issues with Nexonia, especially the mobile app integration with the online version. The mobile app makes you input data when entering a receipt but it doesn’t populate in the online version. Also, just learned today that when you update your password on the online version it does not update the mobile version, unless of course you’re locked out of the mobile version, have to uninstall it and then reinstall it … and then it does automatically update your password to the online password. It’s the end of the day and I just want to close my computer and be done for the day. But thanks to Nexonia, that’s not going to happen … forgot to mention when you get locked out because of password issues, you have to wait 22 min and there’s nothing their tech support can do about it. Seems to me allowing your company’s tech support the ability to reset timers or passwords is pretty common, except for Nexon I guess. I miss Expensify!
Show more
Saved my marriage
This app saved my marriage it’s so easy to upload receipts
Cannot save receipt images
The primary thing this app is useful for is capturing receipts on the go. If you capture a receipt and then crop the picture to fit your actual receipt, you cannot save. There is no save button on the screen. This app doesn’t do the primary thing that it supposed to do
Bug
If you use the feature in the app to capture and save a receipt. Once you take the picture and you edit it (crop etc) - there is no way to get back (go back to take a picture of an additional receipt, etc). You’re totally stuck. I had to kill the app.
And no way to contact the software developer for leave feedback from the app.
And no way to contact the software developer for leave feedback from the app.
Show more
App is the worst
How do you expect to want to use the app when it won’t even let you log in. I am able to use the web browser on my phone and laptop perfectly fine but the app won’t let me log in. It’s a little frustrating. You guys need to fix this cheap unreliable app.
Doesn’t save or transfer information
When I do an expense on the app and save it. It never shows up on the desktop version. So I end up having to do a whole new expense report when I get to my laptop cause it never shows. Not good when I’m on the go all the time and want to input my information in real time.
Worst Expense App - Choose Another Solution
This is the worst expense app I have ever used. It is has an unintuitive interface and is hard to use on a mobile device. You would think in 2023 they would have more integrations built in, but they offer the bare minimum. They also will frequently lose your data. Multiple times I have spent 30 plus minutes filling out long expense reports on the app, only to have them disappear when I hit submit. This is a terrible system, please choose a competitor like Concur if you can. Our entire travel team is pushing our company to switch.
Show more
Over site-
On the new cover page you see a list of reports. However they are not the most recent ones and it doesn’t help speed up or locate anything. Why not pin the most recent reports on the cover page?
Everything that comes up for me has already been expensed. So I don’t need to see any of it.
Really we would like to see only open reports and maybe the last three or four reports before that.
My 2 cents.
Everything that comes up for me has already been expensed. So I don’t need to see any of it.
Really we would like to see only open reports and maybe the last three or four reports before that.
My 2 cents.
Show more
Absolute nightmare to use
Very poor app and website.
Non intuitive, not user friendly system.
Need a rocket science degree to understand how this work. Anti-productive tool.
Non intuitive, not user friendly system.
Need a rocket science degree to understand how this work. Anti-productive tool.
