I hate this app!
It just doesn’t work and it’s so glitchy. At times it doesn’t work all together and is simply just offline. How can this happen?
Not syncing to Apple Health
Since a major update I. May I have not been able to get the app to sync to Apple Health so I am not getting any of my data.
Move data Import
Since the last upgrade, move import from iPhone health app to next gen is inaccurate 🤔 later always lower on a daily basis…
Lionel
The more you attend the more you get to enjoy your workout- even on they days you don’t feel like it just come and do your best - 🙃
A truly bad upgrade
The app takes far too long to load & regularly times out in navigation from one page to another. The app’s core function is to allow bookings for classes & to check on those that have been booked. The upgrade fails spectacularly in that task. Bring back the older version!
When it works!!! 🙄
But it doesn’t, I keep getting kicked out and it is a pain to reset with another new password!!!
Also …. to cancel a class 2 hours before, … a minute to late and you are in trouble, but circumstances don’t give you the time 😡🤬 Guys make this App work smoothly, I am not willing to reset my password every week!!!
Also …. to cancel a class 2 hours before, … a minute to late and you are in trouble, but circumstances don’t give you the time 😡🤬 Guys make this App work smoothly, I am not willing to reset my password every week!!!
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Not a great app
This app is setting me up for failure, I keep cancelling classes that I can’t attend and it will say I’ve cancelled but then I’ll still get a no show email about it, I’ve also been booked into things on the app that I haven’t actually booked in to, and wont let me cancel through the app. This app needs work, I pay good money to come to this place, I just expected a better app
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Why bother
It is useless. Cumbersome to use, can’t find classes so can’t book in advance. It doesn’t open up and cover the screen of my iPad, but it is bigger than the image on my iPhone so it is a bit easier to read. Why spend all that money to develop an app that is unusable. Such a waste of money for the club.
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Diabolical App
This app is terrible. Prepare for a hour to register ! It is not practical at all. Once registered you will miss your classes and lose not only to exercise but the motivation to lixe! Clumsy and difficult to use on an iPhone12 . Will not accept suggested password and every time you use the app on your phone you have manually type in your password again. TERRIBLE
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Can’t even register
Iv tired deleting and re downloading 4 times to see if it would help but I can’t even register to log into this app and when you try do recover password you don’t get an email like it says it will send you … to it’s ridiculous…
Invalid email using correct email
I’m unable to sign in and there are no options to contact anyone. When I put my email address in it tells me it’s an invalid format but it’s my correct email address so I have no idea why that message would come up. Rubbish
Kat
Won’t let me log in!! Says incorrect password, and when I ask it to send me an email to reset- nothing comes in my mailbox- have checked the junk /spam folder have uninstalled and reinstalled app... getting rather annoyed.
App malfunction
Doesn’t retain login details
Have to keep re entering
Have to keep re entering
Doesn’t work
I still haven’t had a response from next gen or the makers of this app why release this app when there’s a fault with it?
It’s been a number of weeks since I posted this review and I’ve still had no contact from next gen, you do realise that your lack of customer service is costing you members?
It’s now 25 March still no response from next gen,just downloaded new version of the app and it still does not recognise my email address and password
It’s been a number of weeks since I posted this review and I’ve still had no contact from next gen, you do realise that your lack of customer service is costing you members?
It’s now 25 March still no response from next gen,just downloaded new version of the app and it still does not recognise my email address and password
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Clunky class booking system
Takes too long to click through to each class to find availability then book the class when you find one then go back to the main menu before being able to click through to book another. Much quicker to call the gym and book. Being able to filter by available classes would be useful, or at least see straight up which ones are fully booked to avoid wasting time clicking on it. Also a filter by type of class. The synch with calendar feature is good though.
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Good with room for improvement
Thanks for providing the app, it’s mostly great. A few things that could make it better though:
- providing a way to see classes for one activity only eg what is the body pump schedule for the week rather than a timetable with all classes.
- show if class is full on the schedule page so you don’t have to click on the class to know.
- provide a way of signing up on a wait list for classes on the app.
- provide personal bookings link on front page of app
- lastly, this is a bigger one...being able to use the membership card with an Apple Watch would be awesome. This would mean I wouldn’t have to carry a card around.
Thanks for the opportunity to provide feedback and reading this!
- providing a way to see classes for one activity only eg what is the body pump schedule for the week rather than a timetable with all classes.
- show if class is full on the schedule page so you don’t have to click on the class to know.
- provide a way of signing up on a wait list for classes on the app.
- provide personal bookings link on front page of app
- lastly, this is a bigger one...being able to use the membership card with an Apple Watch would be awesome. This would mean I wouldn’t have to carry a card around.
Thanks for the opportunity to provide feedback and reading this!
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Can’t log in
I’m have downloaded the app but I cannot log in with my email address. I cannot even recover my password because the app claims my email address is not registered. There is no Help or Support options so I have no idea how to proceed.
Disappointing
It could be good if it worked. A better view of classes would be great. Sadly the app is not well integrated with the membership database, it doesn’t have a separate registration screen and there’s no contact or help information for troubleshooting. Staff at the gym have no knowledge or training - although there’s a lot of promotion of the new app on posters. Very disappointing Nextgen!
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Keeps me moving!
Makes life so much more simple to access the club lounge! Tracking my measurements from the body scans helps me to easily track my progress and getting my program through the app is super convenient. Love it!
Still some glitches
Great app to connect to the gym and measure daily goals but despite having all my setting on public and it showing my personal moves I am not appearing on the rankings??
