Unprofessional service and serious concerns about customer information
Extremely frustrating experience. I cancelled my membership in March due to health issues, but I’ve continued to be charged without realising it.
I cancelled again recently, but I never received any confirmation email to verify that my membership had actually been cancelled.
Today, I finally received an email from them, but it was addressed to “Wendy Nomdoe” — a name that has nothing to do with me! This raises serious concerns about how they manage customer information.
I simply want confirmation that my membership is cancelled and that I won’t be charged again. Customers shouldn’t have to chase companies to get basic confirmation of a cancellation.
Very disappointing experience.
I cancelled again recently, but I never received any confirmation email to verify that my membership had actually been cancelled.
Today, I finally received an email from them, but it was addressed to “Wendy Nomdoe” — a name that has nothing to do with me! This raises serious concerns about how they manage customer information.
I simply want confirmation that my membership is cancelled and that I won’t be charged again. Customers shouldn’t have to chase companies to get basic confirmation of a cancellation.
Very disappointing experience.
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BDBau dhyebjia
Love it!
I have found the app very easy to use. The classes are easy to follow, with clear instructions and pace to keep up. It is an easy way to fit in exercise as so many classes available at different times.
PFPronto fan
Best thing ever
I love Pronto Pilates. I can do 30 classes a month for the same price as 5 instructor led classes. I’ve been coming nearly every day for more than 4 months and I’ve rarely had a class repeat. The app works brilliantly now, I’ve never encountered any glitches. Keep it up 😘👍
LLigesgood
Length of Classes
While I really enjoy coming to this Pilates I think it’s a bit of a rip off that you pay the amount you do for 40 minutes of workout. Considering your just watching a recording and the amount of people who show up to the classes - the rent and utilities are paid of within a day or two, so it makes no sense why it still costs the amount it does for the amount of time the actual classes are. If they were long it would be fine, or if it became cheaper and length stayed the same then still fine.
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NNaomi-1
Very poor app
An app that keeps sending you emails instead of in-app notifications!!! And does not add a booking to your iphone calendar. Please consider enhancements!
ZZimolala
