Unprofessional service and serious concerns about customer information
Extremely frustrating experience. I cancelled my membership in March due to health issues, but I’ve continued to be charged without realising it.
I cancelled again recently, but I never received any confirmation email to verify that my membership had actually been cancelled.
Today, I finally received an email from them, but it was addressed to “Wendy Nomdoe” — a name that has nothing to do with me! This raises serious concerns about how they manage customer information.
I simply want confirmation that my membership is cancelled and that I won’t be charged again. Customers shouldn’t have to chase companies to get basic confirmation of a cancellation.
Very disappointing experience.
I cancelled again recently, but I never received any confirmation email to verify that my membership had actually been cancelled.
Today, I finally received an email from them, but it was addressed to “Wendy Nomdoe” — a name that has nothing to do with me! This raises serious concerns about how they manage customer information.
I simply want confirmation that my membership is cancelled and that I won’t be charged again. Customers shouldn’t have to chase companies to get basic confirmation of a cancellation.
Very disappointing experience.
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Love it!
I have found the app very easy to use. The classes are easy to follow, with clear instructions and pace to keep up. It is an easy way to fit in exercise as so many classes available at different times.
Best thing ever
I love Pronto Pilates. I can do 30 classes a month for the same price as 5 instructor led classes. I’ve been coming nearly every day for more than 4 months and I’ve rarely had a class repeat. The app works brilliantly now, I’ve never encountered any glitches. Keep it up 😘👍
Length of Classes
While I really enjoy coming to this Pilates I think it’s a bit of a rip off that you pay the amount you do for 40 minutes of workout. Considering your just watching a recording and the amount of people who show up to the classes - the rent and utilities are paid of within a day or two, so it makes no sense why it still costs the amount it does for the amount of time the actual classes are. If they were long it would be fine, or if it became cheaper and length stayed the same then still fine.
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Very poor app
An app that keeps sending you emails instead of in-app notifications!!! And does not add a booking to your iphone calendar. Please consider enhancements!
User friendly
So easy to use and keeps getting better! Rarely any bugs.
Next level!
The app just keeps getting better - it's kind of intuitive, so easy to book a class.
Log in
Would be much easier to book and review classes if you didn’t have to log in every time, I don’t have any other app that requires this
App Class Filter Issue
There is no option to select Restore Class in the app filter function.
Love pronto
Everything is great, love the facilities and app worked super easy for me!!! Let’s get fit together for cheap as chips 🥳💪
App won’t update
App won’t update there fore I can’t manage classes. It keeps prompting to update App when pressing the update button.
No calendar sync
The app is a little dated and really needs an option to sync classes to your calendar
Love it
I really love this product
So glitchy and just doesn’t function as it should
The wait list function doesn’t work - Multiple times I’ve been on a wait list and waited till I was added, then I’ll log on a see there’s only 3 people in the class so I leave the wait list and add myself automatically OR see that my friends/others can join immediately while I am still on the wait list??
Also sometimes cannot even join the wait list - it’ll say 8/8 people so I’ll click join/waitlist and nothing happens??
Also I have been moved from 1st on a waitlist to 3rd/4th multiple times
Also sometimes cannot even join the wait list - it’ll say 8/8 people so I’ll click join/waitlist and nothing happens??
Also I have been moved from 1st on a waitlist to 3rd/4th multiple times
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declining in quality.
when i first joined the studio there were 12 machines. Then they got rid of the 12 and replaced them with an upgraded machine but only 6 instead of 12 making the classes harder to get into. then they brought back 6 of the old machines to the room so there were 12 again but 6 of the old with the 6 new - this lead to some people being disappointed by the fact they have to use the old machines. on top of this the maintenance for these machine as a whole are not very well mainted. like the concept and ease of the class & having heaps of classes but, the equipment is lacklustre.
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Don’t know why they updated the app
Studios are great but the new app is terrible. Old one was way better. With the old one you could easily add your classes to your calendar after booking, see how many people are booked in a class, and the old interface was just far simpler. With the new app you also lost all your previous class history which is super annoying. I would’ve liked to keep track of how many classes I’ve attended prior to the update but now I can’t. I’ve heard people in my classes complaining about the disruptions that the update caused and it definitely wasn’t worth it. Only good thing is the class credits that don’t expire so you can use them in between the payment periods when your usual credits would ‘expire’.
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Forced app update is terrible
The updated app is absolutely awful. So hard to read the times listed, and now doesn’t show how many places are booked in each class, so good luck if you’re trying to book with a friend.
I’d be much happier with the old app and having to change membership online rather than the new app. Somewhat considering cancelling my membership and going somewhere else it’s that bad.
I’d be much happier with the old app and having to change membership online rather than the new app. Somewhat considering cancelling my membership and going somewhere else it’s that bad.
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Question
No longer can add classes to Google calendar ? Used to be able to pick categories from my google calendar but lately only can add to Apple calendar which I need to manually add it to my Google calendar :’(
