Doesn’t work
My coworkers and I cannot even get this to work. It will not accept our usernames and passwords.
Archived App (Last seen on 13 May 2026)
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
Manage your support experience directly from your mobile device. Create and manage support cases, review articles, receive notifications, and chat with support staff. Access a dashboard for support metrics and engage with the user community.
✓Create and manage support cases
✓Review known issues and knowledge articles
✓Receive push notifications and alerts
✓Chat directly with support staff
✓View support metrics dashboard
✓Pose questions to the user community
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What's New in NextGen Success Community
258.010
November 21, 2025
We updated the app with the latest features, bug fixes, and performance improvements.
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FAQ
What is NextGen Success Community?
NextGen Success Community is a mobile application designed to streamline the management of your NextGen support experience. It allows users to create and manage support cases, access knowledge articles, and communicate directly with support staff.
Is NextGen Success Community free to use?
Yes, NextGen Success Community is available for free download and use. It does not have any in-app purchases or advertisements, offering a completely free experience for users.
What devices support NextGen Success Community?
NextGen Success Community is supported on both iPhone and iPad devices, allowing users to manage their support needs across different Apple mobile platforms.
How often is NextGen Success Community updated?
The application was last updated on November 21, 2025, with version 258.010. This indicates a commitment to ongoing development and improvements for the user experience.
What are the main features of NextGen Success Community?
Key features include creating and managing support cases, reviewing knowledge articles, receiving push notifications, chatting with support staff, and accessing a support metrics dashboard for community main contacts.
Who can access the support metrics dashboard?
The support metrics dashboard feature is exclusively available to Community Main Contacts within the NextGen user community. This provides key stakeholders with insights into support performance.
What is the age rating for NextGen Success Community?
NextGen Success Community has an age rating of 4+, making it suitable for a wide range of users. This rating suggests it contains no mature content.
What kind of support does NextGen Success Community offer?
The app facilitates managing support cases, accessing technical articles, and direct chat with NextGen Support staff. It also enables users to ask and answer questions within the NextGen user community.