System went down a couple of days ago and still do not have the AI function.
When working the AI function was fair, but not great. Some reason tended to leave out pertinent negatives and other details that would be helpful. Some glitches in the software have been loaded, including un commanded ratio of partially completed notes. This would occur when notes for one patient were put on pause where they get x-rays. The meantime would see the next patient. When returning to the prior patient, the previously done work had disappeared. We understand the company is working on this problem.
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Does not work
The app is slow, locks up frequently when I am trying to sign off on documents, takes forever to load tasks and often does not load at all; when I am out of the office I cannot trust that the app will work for on call duties. I have updated the app multiple times, and I am on up to date IOS on my mobile device. Too many glitches and very disappointing. Our practice is trying to find solutions with nextgen but this is terrible.
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Mostly works
Mostly works, but the schedule frequently skips up and down as it updates itself and moves right as you select a patient so the wrong chart opens. The AI Scribe mostly works but macros are spotty and don’t consistently insert. The AI Scribe also frequently inserts your diagnosis and plan into the PMHx as if it was what the patient walked in telling you. Lastly the AI cannot generate a ROS for you - just have the expectation that you will have to do that manually 99% of the time.
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Sucks
Why have an EMR that crashes all the time? 80+ physician group and we can’t wait to dump this trash
Bad experience
Glitchy, dictation is getting more inaccurate. Will stop recording text periodically. Will slow down mid dictation. Overall bad app.
