Bad app, awful customer service
If you have an issue with the app, and have to call customer service, expect to wait a half hour, talk to someone, then be sent to another department to wait another half hour and then explain everything once again.
The app has glitches galore and many problems.
The app has glitches galore and many problems.
Don’t waste your time!
Got the app. After three days still can’t get service to use app! Called NFL Sunday Ticket Customer Service and they transfer you to AT&T. AT&T says its not their problem and send you back to Direct TV. After three days, multiple conversations with NFL Sunday Ticket & AT&T rep their conclusion is “we can’t help you”! Other interesting item is Direct TV web site you must use to get things setup doesn’t work and provides error messages.
For developer. Doesn’t matter if you use IOS or Windows system, same problems occurs. Apparent its a coding problem as the web site one uses to select plan doesn’t complete final execution. What I found amazing, is there’s absolutely no customer service to resolve issue and the fact that NFL Sunday Ticket, Direct TV & AT&T pass you back forth and points to bigger problem existing between above groups. Would of assumed a brand like NFL Sunday Ticket would of figured it out by now!
For developer. Doesn’t matter if you use IOS or Windows system, same problems occurs. Apparent its a coding problem as the web site one uses to select plan doesn’t complete final execution. What I found amazing, is there’s absolutely no customer service to resolve issue and the fact that NFL Sunday Ticket, Direct TV & AT&T pass you back forth and points to bigger problem existing between above groups. Would of assumed a brand like NFL Sunday Ticket would of figured it out by now!
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Although I like Sunday ticket
Look at how many games are blacked out every week that’s my main contention it seems to me that the more outlets that one can find their team the better it would be for the nfl the only other thing I hate is not being able to share accounts or log into multiple devices at the same time with a paid account
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Awesome if it worked, but it doesn’t…
For the second week in a row, coverage worked for part of the game, then cut out. After the first quarter of the 1pm games, service cut out with messages like “resource unavailable” or “try again later”…. Unable to watch any games right now.
Sunday Ticket is very expensive and the only reason we have DIRECTV at all… I’ve been a loyal and patient customer of DIRECTV, but if the Sunday Ticket streaming doesn’t work, I no longer have a reason to deal with all of the other headaches and outages that come with being a DIRECTV customer.
Sunday Ticket is very expensive and the only reason we have DIRECTV at all… I’ve been a loyal and patient customer of DIRECTV, but if the Sunday Ticket streaming doesn’t work, I no longer have a reason to deal with all of the other headaches and outages that come with being a DIRECTV customer.
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App not working… really bad and couldnt watch my matches on Sunday!
Connection issues and getting resource unavailable error. None of the matches work in the app. Horrible experience with NFL Sunday Ticket this season so far. They should give the money back. Two weeks in a row had bad experience and couldnt watch matches when needed. This is one day they need to plan well for and directv sunday ticket failed to deliver
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Horrible App
This app is great when it works. I don’t know how multi million dollar company is so okay with putting a product that just does not work. And don’t even attempt to fix the issues. Try to watch any of the games after signing in and it says “resource unavailable.” None of the games showing. The most recent reviews are fake. Because there is no way they are the only one’s with working app. Their review definitely screams “bot.”
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Poor Service
Horrible Service - the games stopped streaming and there contact support number sent me to AT&T who had no idea why I was being routed to them - their chat box didn’t work, sometimes did not allow you to send notes, and gave no useful info - often it sent us to inactive sites.
Impossible to get ahold of someone who could help - when am I paying over $300 for no service and no product?
Impossible to get ahold of someone who could help - when am I paying over $300 for no service and no product?
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Bugs Make App Worthlesd
OK, it is Two Weeks in a row now the App has “crashed and burned.” The app froze and ends with a message that “resource unavailable!” Lucky I’m getting this App for free through my Direct TV subscription. If you are paying for it don’t wast your money and time. The NFL obviously hasn’t worked out the bugs in their App, even though we are on week two of the season. This is totally unacceptable.
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Why so difficult?
Why do you make it so hard to purchase your product? Have you not realized that satellite dishes are obsolete? You could just raise the price if you are trying to not get new customers. Oh wait, it looks like you’ve already done that.
I’ve had NFL Sunday ticket for years but as soon as we moved into a house we are no longer to watch Sunday ticket via streaming? Our landlord will not allow a dish (not that we’d want that on the house) but if you don’t live in an apartment community we are not deemed worthy of streaming NFL out of market games. Seems like a bad way to do business.
I’ve had NFL Sunday ticket for years but as soon as we moved into a house we are no longer to watch Sunday ticket via streaming? Our landlord will not allow a dish (not that we’d want that on the house) but if you don’t live in an apartment community we are not deemed worthy of streaming NFL out of market games. Seems like a bad way to do business.
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Location issues Says I am near a stadium and I couldn’t be farther away.
Never had this issue till today the start of the 2022 season. Now I am being told I am near a stadium and am not allowed to stream. I am 80 plus miles from the closest stadium and never had this issue before and I am pretty sure I didn’t move. Cannot even find trouble shooting for this issue. Cannot wait till Direct TV no longer has control of this. I don’t have a TV in my home office and have to watch the games on my iPad. Looks like that is no longer possible. What a joke. For as much as this service costs we should be allowed to watch it anywhere we like.
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Won’t let me login
After registering using a browser on a Windows PC, I completed the purchase of NFL Sunday Ticket. I then downloaded the app for my iPad, and tried to login. There is an error message, “the user and password are not recognized.” But I can still login to my account using a browser, and my account summary shows that I should be able to view live streams of NFL games. So, this is a fail.
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Great for watching the Rams in Brooklyn
As a long time Rams fan in Brooklyn, this service is essential. I couldn’t watch them otherwise. This app is super easy to navigate, and awesome visually. You get score updates, and can watch any game outside of your market.
The Best App for football
At first I wanted to play my panthers game when I moved to Chicago. I put on the TV and it only showed the Packers game. I was confused and then my mom told her coworkers said just download Sunday ticket it is free. Then I hooked it up on my device so now I can watch the Cardinals, Panthers and the Bears now. One more thing if it is blacked out then you can watch it on the television.
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Needs a way to disable auto play
I need this app to not start blaring an ad for THIS APP WHICH I ALREADY HAVE when it starts up. It’s called a toggle switch to disable auto play. Look it up, all the cool apps have one.
Also if you need me to update the app put a button on the screen to DO THAT. Again, check out the cool apps, they have figured this out already.
Also if you need me to update the app put a button on the screen to DO THAT. Again, check out the cool apps, they have figured this out already.
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Shortcuts are messed up!
This week (Sept. 19) in the app … you click on Shortcuts and you get 3 minutes of Highlights. You do not get the 30-minute full games. This has always worked in past. I love seeing all the plays. I hate just getting highlights. Please fix. This has been a 5-star app … until now. Thank you. (Worked last week and last year. I have been a Directv customer for 2 decades.)
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Would like a split screen option
The app is really well done and I have no complaints with the interface. It all works really well. My only complaint is the lack of ability to multitask with the app without my vision of a game being partially impaired. I think adding multitasking capability would be a really good idea
Great to be able to watch my games without having to go to a bar
You should be able to watch on more than one device at a time. I get it that they don’t want you to let others sign into your account but if you are using the same WiFi network you should be allowed to put on more than just one game.
Sunday ticket app
You guys should open the app up for anyone who wants it. Whether they live in a direct tv area or not. Tons of my friends are jealous that I have this opportunity and they don’t cause of where they live. You guys would make more money than you knew what to do with if you got rid of area restrictions.
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App Did Not Work On TV
While the app worked on my laptop, it did not work on my tv. I tried contacting support through the online chat and nobody responded after 30 minutes. Called the 800 support number and waited for an hour and hung up. Terrible customer service given the fact I paid good money for the service.
Would be nice if someone got back to me. However, I doubt you will based on your lack of service yesterday.
Would be nice if someone got back to me. However, I doubt you will based on your lack of service yesterday.
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Great for Tracking Games and Fantasy Players
Excellent supplement to track other games with RedZone and a an easy way to track your fantasy player stats.
