This mobile app works with the NGB OSS backend. Ability to handle job request/fault & emergency messages Ability to schedule job timing for immediate or future action Alert Notification (Screen pop-up) for new or unacknowledged job Ascending Escalation alert to hierarchy chain of supervisor for pending or unacknowledged job Comprehensive Reports (Daily Job List / Staff Performance / Trend Analysis) Ease of Dispatch / Acknowledge / Update Jobs Go GREEN: Eliminate laborious manual task and paperwork Streamline operations for efficiency Guest Service Level: (Guest Experience) • Red Flag Alert for recurring Faults • Escalation for various kinds of Alert Notifications • Improved response time to handling Customer Calls Knowledge Based database for Equipping and Training purpose Reporting: Fault/Request Analysis, Staff /Department Performance Department Meetings with access to On-line Information from NGB OSS Portal for discussion, review and follow up