Overly complex
Update: thank you for your kind words. I appreciate the effort you have taken to respond to my first post.
My point is this, when you sit at your desk to redo the interface, you can’t design things without identifying the critical elements. Why may it so difficult on the landing page to select what function you’re looking for? Buttons can be designed to allow the user to quickly navigate to pending payments, account balances, the ability to pay bills without having to navigate 4 layers into the app for what should be a primary function, the same should be said for pending payments. There is no way on the site to see pending payments without selecting a payee which then makes this info 5-6 layers into the app, and you still can’t see all the pending payments you may have entered without another multi-layered search to find them.
Again, I believe this is caused by a calendar driven need to change to feel if the site to keep it fresh. The problem with that approach is you’re always finding ways to make the simple complex instead of the other way round. I believe that the first question one should be asking in any redesign, are we making this easier to use or are we just doing this for something different? If it’s the latter, stop and think about how you want to make it simpler.
Think about and incorporate these things into your basic engineering thoughts and simplify and make it easier for you CUSTOMERS to use. And then you’ll be golden.
Response from developer
Thank you for your feedback. We’re sorry to hear how frustrating this experience has been. Accessing important features like payments, bill pay, and statements should be straightforward, and we understand how difficult it is when it feels hard to find what you need. We appreciate you taking the time to share your perspective. If you’re open to it, please reach out to us directly so we can assist further. Additional response: Thank you for taking the time to share such detailed feedback—we truly appreciate it. We’ve shared your comments with our digital team. In the meantime, we appreciate your patience and your willingness to speak up—insights like yours are incredibly valuable in helping us create a better experience for our customers.
Big disappointment
Response from developer
We’re sorry to hear about your experience and appreciate the honest feedback. While the app has a refreshed look, we know performance and usability are critical, and we regret the issues you’ve encountered. Our team is actively working to address bugs and improve functionality.
DO NOT TRUST NICOLET
Trash
Update: this app is still trash on 1/27/26. Not being able to move your money around. Accounts won’t load. It’s enough to make me want to leave this bank.
Doesn’t work
Response from developer
We understand how frustrating it is to feel like an app isn’t reliable, and we’re sorry this has been your experience. If you are willing, please reach out to voice@nicoletbank.com so that we can work through this issue with you. We continue to work on improvements, and your feedback helps us identify area where we need to do better.
