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Nielsen Pulse User Reviews

Nielsen Pulse
Nielsen Pulse
The Nielsen Company
🔧 Utilities
🌟 Lifestyle

Customer Experience

Positive experience14.9% of reviews
Neutral6.4% of reviews
Negative experience78.7% of reviews

~ Based on 47 written reviews from the US App Store.

Is Nielsen Pulse Safe?

Nielsen Pulse does not appear safe based on available data. AppsHunter Safety Score for Nielsen Pulse is 46/100.

This assessment is based on 113 user ratings, with an App Store average of 2.1/5.

Safety Analysis

23.0% of ratings point to a safe experience
7.1% of ratings suggest some concerns
69.9% of ratings point to a risky experience

~ Based on 113 App Store ratings for Nielsen Pulse.

Is Nielsen Pulse Legit?

Nielsen Pulse appears to be a legitimate app. AppsHunter Legitimacy Score for Nielsen Pulse is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Great app but support needs review

Nielsen Pulse is a really useful app, and I honestly think it deserves more recognition. After installing it, I discovered several things on my phone that had been changed or altered without my knowledge—things I may never have noticed without this app.

My only reason for giving it four stars instead of five is the lack of response from customer support. I need to make some changes that can only be done through support, but I haven’t been able to get a response despite reaching out multiple times. I’ve even removed and reinstalled the app while trying to resolve the issue myself.

Aside from the support problem, I really like the app and find it valuable. If they improved their customer support response time, I’d happily give Nielsen Pulse five stars.
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GocartrideGocartride

Response from developer

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uspulsesupport@nielsen.com.

Support will not Help you

I have an existing Nielsen Pulse account, but the app stopped sending the one-time password (OTP) needed to log in, leaving me locked out.

The bigger problem has been customer support. After multiple emails over several weeks, I either received automated acknowledgments or responses that completely misunderstood my issue, treating it as a new registration problem instead of a login/OTP failure. Despite clearly explaining that I already have an account, my actual problem has still not been addressed.

An app that requires OTP to access your account needs responsive support when that system fails. Unfortunately, that has not been my experience.
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J. RingroseJ. Ringrose

Response from developer

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uspulsesupport@nielsen.com.

Not a very good app to use!!

The VPN is hard to use on my iPhone, plus this app promises instant rewards and I haven’t gotten a single one, plus this app is kind of weird. It doesn’t really explain how it works or how to use it!! Don’t bother wasting your time using this app!!! Plus I didn’t get any help from their customer support team!! 😡👎🏾
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Tabbie37Tabbie37

Response from developer

Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com

This app is awful.

The VPN makes my phone so slow and this has been extremely frustrating. I’m waiting to get my gift card and then deleting the app because shutting my phone off multiple times a day to get a better connection when I’m sitting in my house is annoying. Worst app I’ve ever downloaded. Would give 0 stars if I could.
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BLuxonBLuxon

Response from developer

Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com

YA’LL DARE ASK CONSENT FOR MY HEALTH DATA?

I don’t care how my health information is anonymized before being applied to national statistical models: I SHOULD NOT HAVE TO SIGN OFF RIGHTS TO MY PERSONAL HEALTH INFORMATION FOR THE MODERN VERSION OF THE NIELSEN BOX. IT IS ONE THING TO SHARE WHAT YOU WATCH. IT IS ANOTHER TO SHARE YOUR HEALTH ISSUES. I don’t like to be reminded of my disabilities and I know all this would do is aggressively benefit market research firms that provide targeting ads on people’s phones. No thanks, and [redacted]!
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e-snupie-snupi

Response from developer

We value your privacy, and we are committed to protecting your personal identifying info. We will NOT use your info to advertise, promote or sell goods/services to you nor our clients. For even more info about how we protect the data you share with us visit https://nielsenpulse.com/privacy

An Actual SCAM.

Don’t even think about emailing them or calling the support #. I waiting for a representative for literally an hour with no response. I emailed them multiple times, yet received this every time, “We are currently experiencing higher than normal volume of emails, and we are working hard to get to yours. We apologize for any inconvenience.” DO NOT USE. You make little to nothing while the app glitches your phone, but they can still collect your data.
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__ruze__ruze

Response from developer

We value your privacy, and we are committed to protecting your personal identifying info. We will NOT use your info to advertise, promote or sell goods/services to you nor our clients. For even more info about how we protect the data you share with us visit https://nielsenpulse.com/privacy

They had some weird ahh contract if anyone read it

..
Monet🫩✌🏽Monet🫩✌🏽

VPN is not good

Like others have mentioned the VPN you have to use is a constant struggle. The rewards points are fairly generous. I’ve only been using the app for about 3 days and have already earned $5 but be prepared to constantly have to disconnect the VPN. It will not only slow down data but will make certain apps completely unusable including basic apps like Apple Maps.

lol the absolute irony of this app is that I couldn’t even view the rewards page from within the app until I disconnected the VPN!

Learn to quick disconnect the VPN and you’ll get by. But if it continues being this horribly annoying I’ll probably uninstall it after my first reward cash in.

Update: wasn’t worth the effort. VPN is so horrible. I got to $10 and deleted this app. VPN is so infuriating I just couldn’t do it anymore.
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Dema9o9uehutqDema9o9uehutq

Response from developer

Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com

It's Decent So Far

Love the app so far! It can also be used alongside my VPN Super App. But one issue i have, along with MANY others in the review section here is the VPN CONSTANTLY disconnects. All my apps very briefly say "disconnected" and "connected" all the time. I turn VPN off and back on, and still does it. I turn off app, still does it. I delete and reinstall app, helps for a little while, a day or so, and starts up again. I hate constantly reinstalling it, bc i have to reconnect all my accounts to it again. This disconnection will happen with or without my other VPN Super being on or connected. Other than that, awesome app! I have enough points as of now to redeem for a few gift cards for popular companies! I'm gonna save them tho when i get a higher amount. I also saw they have Venmo and Cash-out options other than specific gift cards! So you can get the money to spend on anything you want! Great app! Will Update to 5 stars if they fix the CONSTANT VPN disconnecting all the time that plagues me and many others in the REVIEW section here. This app seems to be better than other screen time or data collecting apps. Just use your phone like normal. Use the connected accounts more like Netflix and Amazon Prime to earn more daily points! Leave it running in background on phone. I will say it does eat up a bit of data. So be aware of that if on a limited data plan! 🙏
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Jiffy XJiffy X

Read the reviews before downloading

I did not read the reviews on this app before downloading it big mistake because my phone is constantly going between online and offline. I have only had the app 2 days so at first I tried restarting my phone and it was good for a few hours now it is worse than before
PjamosPjamos

Response from developer

We understand your concern and appreciate your feedback. We have designed the app with every effort to minimize the impact on your device. If you’re having issues with your device’s performance, please send a report to our help desk using the following link so they can investigate: uspulsesupport@nielsen.com

VPN bug

I would’ve rated this 5 stars, but there’s 2 small problems…. 1: Nielsens VPN breaks my WiFi, and by break I can’t use any signal… I’ve found that restarting or turning OFF the vpn works and fixes the problem, but it’s continuously happening.. second issue, I’m earning random points per day, sometimes it’s 15, sometimes 30, it’s sometimes it’s a random 45… it’s unpredictable and frustrating… and the available points is glitched, on the main menu and connected menu, it shows the amount from when I last redeemed something, and it shows 20… it’s been like that for at least an entire month, BUT.. when I click on redeem, it shows the actual amount, 1435, which is right, but why won’t it update on the actual menu so I don’t have to check by going a whole extra step…. Please fix this Nielsen
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666guesy666guesy

I like it

They actually pay
dymon dymondymon dymon

Do not install this app!!!

This app caused internet to stop working on my phone
Sassy_SwaggertySassy_Swaggerty

If your trying to earn money

Don’t download this app! This app requires you to have your VPN on in order to track your device. So if your using other earn money apps the offers you complete on those apps will be viewed as fraudulent possibly resulting in you getting banned from those apps. Nielsen either didn’t consider this for the users or simply didn’t care. Either way I wouldn’t recommend.
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Melmell$Melmell$

Response from developer

Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com

Hacked my phone

This is awful they hacked my was accessing things it shouldn’t be. Had my iOS system glitching. Do not recommend at all.
Mandy Marie 84Mandy Marie 84

A joke

Should be earning 45pts a day, am not or not earning at all for the day, the vpn they forges constantly kicking me off WiFi and cellar data, doesn’t let you edit devices so if they don’t link properly your stuck with u pointless decides eating up point opportunity, support does answer e-mails- wrote them two separate emails and nothing.
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WynnBestWynnBest

Response from developer

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uspulsesupport@nielsen.com.

App

It’s very buggy please fix it
Jamesyu6613Jamesyu6613

Glitches

There’s a terrible bug that causes your phone to not receive any connection. I was about to go to Verizon because I had done all the troubleshooting I could think of until I realized it was the vpn. When I disconnect it, it fixes the issue but sometimes it can occur a few times within an hour. I’ve reached out to support, I received what I assume is an automated response and nothing else. Also, if you disconnect the vpn, it automatically switches it back on which is also frustrating considering it causes disruptions in my day to day
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Cameron206Cameron206

Response from developer

Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com

Horrible

This app is seriously glitchy. It CONTINUOUSLY does not work and the VPN it automatically installs your phone will constantly create connection issues. They don’t care about fixing it. Help is unresponsive. The pay out is not worth it. AVOID. They know this app is trash and aren’t doing anything to fix it.
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SigmaChiBrianSigmaChiBrian

Response from developer

Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com

This app made my iPhone crash

This app made the performance of my phone tank so bad I thought it was time to replace it. The VPN it uses makes your phone think it doesn’t have the internet at all. Apps froze or wouldn’t load, I had to hard reset my phone just to get it to function. Not worth the pennies they promise but don’t deliver.
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Mollie^xoxoMollie^xoxo

Response from developer

Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com