Great app but support needs review
My only reason for giving it four stars instead of five is the lack of response from customer support. I need to make some changes that can only be done through support, but I haven’t been able to get a response despite reaching out multiple times. I’ve even removed and reinstalled the app while trying to resolve the issue myself.
Aside from the support problem, I really like the app and find it valuable. If they improved their customer support response time, I’d happily give Nielsen Pulse five stars.
Response from developer
Please allow us the opportunity to resolve your concern by contacting our helpdesk at uspulsesupport@nielsen.com.
Support will not Help you
The bigger problem has been customer support. After multiple emails over several weeks, I either received automated acknowledgments or responses that completely misunderstood my issue, treating it as a new registration problem instead of a login/OTP failure. Despite clearly explaining that I already have an account, my actual problem has still not been addressed.
An app that requires OTP to access your account needs responsive support when that system fails. Unfortunately, that has not been my experience.
Response from developer
Please allow us the opportunity to resolve your concern by contacting our helpdesk at uspulsesupport@nielsen.com.
Not a very good app to use!!
Response from developer
Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com
This app is awful.
Response from developer
Thank you for sharing your VPN concern with us. Reinstalling the app can often correct this issue, and our helpdesk can help you with this if needed. They can be reached here: uspulsesupport@nielsen.com
YA’LL DARE ASK CONSENT FOR MY HEALTH DATA?
Response from developer
We value your privacy, and we are committed to protecting your personal identifying info. We will NOT use your info to advertise, promote or sell goods/services to you nor our clients. For even more info about how we protect the data you share with us visit https://nielsenpulse.com/privacy





