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Nielsen Meter Companion

Nielsen Meter Companion

by The Nielsen Company

214 ratings
93 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • June 16, 2021
  • July 13, 2026

Developer

The Nielsen Company
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Nielsen Meter Companion screenshot #1 for iPhone
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About

This app allows invited study participants to submit their media-choice data to Nielsen. It provides up-to-date information on participation status, rewards, and allows users to track points and compete with others.

✓Submit media-choice data
✓Track points and rewards
✓View participation information
✓Compete with other users
✓Access study-specific information
Show original description

What users say

Summarized from real user reviews of Nielsen Meter Companion. Based on 214 reviews and a 2.2/5 average, it highlights the 6 positives and 17 negatives reviewers mention most about this Utilities app.

Positive things

  • 💬Direct messaging feature works well
  • 📍Find meter functionality (when working)
  • 🎯Points tracking for sweepstakes
  • 📱Helpful for locating misplaced meters
  • 👥Courteous and helpful phone support staff
  • 🔔Quick replacement process for damaged equipment

Negative things

  • 🐛Frequent app crashes and freezes
  • 🔓Constant unexpected logouts
  • 🔋Requires location always-on, drains battery
  • ⚠️Incompatible with low power mode
  • 📵Non-functional find meter feature
  • 🔐Overly complex login process with 17-digit codes
  • ⏱️Slow SMS verification (20 min delay, 15 min session timeout)
  • 📊Points tracking consistently behind by one day
  • 🔌Requires Bluetooth always-on
  • 💰Significant payment discrepancies from promised amounts
  • 📞Excessive and harassing phone calls
  • 😠Rude and dismissive customer service
  • ❌Study program closures without notification
  • 🚫Device compatibility issues (iPhone 17, iOS 18)
  • ⚫Black/blank screen after login
  • ⏳Infinite loading screens
  • 🔄Unresponsive after recent updates
See all reviews

What's New in Nielsen Meter Companion

4.2.2

July 13, 2026

NCA stability updates: A maintenance release focused on improving backend stability, reliability, and overall system performance.

User reviews

Most RecentHighest RatedLowest Rated

Incessant beeping

Hope you like having your peace ruined by a meter that beeps if you dare set it down, and also beeps whenever you put it on the charger, waking up whoever is in the room with you (because they beg that you charge it in the bedroom).

Hope you also love receiving nasty grams from Nielsen begging you to use the charger for scraps. They sent people to my house unannounced and without my permission. They did not like how much I traveled and how little media I consumed, and also how I refused to have my peace ruined by the beeping of a meter. Also, the modem uses more electricity than you’d ever get back in “rewards”.

Also, this app provides zero benefit to the panelist, only serving to drain your battery and stalk you location with absolutely zero bonus for doing it.
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derekschinkederekschinke

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

An absolute scam!

I wish I had read the reviews before I started. I thought this program was something much better than it was. They harass you non stop! They lie about how much you’ll be paid and refuse to send the correct amount despite proof of the offer they sent in the mail! They call you nearly daily and try to keep you on the phone for 30+ minutes asking the same questions over and over. Some of the questions they ask are not questions that can even change let alone change in a matter of days. Stay away from the scam of a program! It’s not worth your time and energy for the pennies they offer you. Now I’m being harassed to return the equipment but I’m not giving it back until they hold up their end of the deal and pay us appropriately.
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BrittneyIsMommyBrittneyIsMommy

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

Needs fixing

Helpful for the chat bot, and to see information on meter. The “find your meter” feature doesn’t work at all. Which can be frustrating when you know your meter is in the house somewhere but can’t find it….
bahdinensodbahdinensod

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

My experience

My dad, sister and i participated in the Nielsen ratings for two years from 2023 - 2025. It was worth the time.
Kcrane29Kcrane29

Misleading Reward System

The app says that for each week that you wear the meter and earn 400 points or more, you earn a bonus for the week. The word “bonus” implies extra money beyond what you will get for participating. That is what bonus means. We only ever received the bonus money. We never received regular rewards. I asked about that in the chat and they said they would call. After a week, I sent a feedback form. I got a call that same day. He told us that there is no regular reward. We can ONLY earn bonus money and be entered in the sweepstakes. If that is good enough for you, then go for it. Just be forewarned that they don’t use the word bonus correctly.
Show more
JmsloJmslo

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

See 88 more reviews

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User experience

🐞

Reported Bugs

19 issues

App crashes when opening chat feature

Bug

Login button cut off on login screen

Bug

Unable to scroll or access login button

Bug

Infinite loading circle on login screen

Bug

Blank white screen after login

Bug

App won't load after version 3.0.0 update

Bug

Incompatible with iOS 18 and iPhone 17

Bug

Chat feature completely non-functional

Bug

Keyboard blocks send button in feedback section

Bug

Spinning loading circle that never completes

Bug

App crashes on password reset attempts

Bug

Temporary error messages preventing login

Bug

Continue button unresponsive on iPhone

Bug

Cannot type data on iPad

Bug

Charging history displays incorrect dates

Bug

Data syncing issues on iOS devices (Android works fine)

Bug

Points subtraction instead of addition

Bug

App not sending data to company servers

Bug

Password manager confusion with ID and meter serial numbers

Bug
✨

Requested Features

8 requests

Support for low power mode operation

Feature

Face ID or biometric authentication to reduce login frequency

Feature

Improved find meter feature with better range and reliability

Feature

Real-time points tracking without daily delays

Feature

Hide keyboard button in contact/feedback sections

Feature

Better UI/UX design for login and setup processes

Feature

Reduced battery drain from location and Bluetooth requirements

Feature

Improved iOS 18 compatibility

Feature

FAQ

What is the Nielsen Meter Companion app?

The Nielsen Meter Companion app is designed exclusively for individuals invited by Nielsen to participate in their studies. It serves as a tool for submitting media-choice data and accessing information about your study participation and rewards.

Who can use the Nielsen Meter Companion app?

This app is strictly for invited study members only. It requires valid login information provided by Nielsen and is not available for the general public. Without these credentials, the app will not function.

What are the key features of the Nielsen Meter Companion app?

Key features include submitting your media-choice data to Nielsen, tracking your accumulated points, viewing available rewards, and engaging in friendly competition with other study participants. It also provides the most up-to-date information regarding your involvement in the study.

Is there a cost to use the Nielsen Meter Companion app?

The Nielsen Meter Companion app is provided free of charge to invited study participants. There are no in-app purchases or subscription fees associated with its use.

What is Nielsen?

Nielsen is a global leader in measurement and data analytics, providing comprehensive insights into consumers and markets worldwide. They help clients understand current trends, predict future outcomes, and make informed decisions across various industries like media, advertising, and retail.