Disappointing
I hope my review can help future customers or people who want install solar panels with this company I started with the panels since the beginning of June the came to install the panels like at the end of the same month but they broke the tiles of the roof and Ive been trying to have an answer from the company but never answered they only promised verbally to comeback to fix them but they never did its already 2 months after they broke the tiles and haven’t repaired them is very disappointing and frustrating because now they dont even answer I sent text messages phone calls emails and nothing I would highly not recommend this company
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Great if it worked
Shows no production and frequently delayed and inaccurate. Call for support state all is fine despite what the app states
App is improving but still a ways to go
Since you no longer send monthly invoices out, the only way to get them is via the app. But that feature no longer works. After 2 service calls, no change, or follow up. Customer service reps are nice, but no one at SunRun cares. Also, the app reports home energy usage for the previous 24 hrs. After that, the number is reduced by 10-30%. Its history data is wrong. Fortunately the app’s reporting of solar energy generated is accurate historically.
Lastly, the app asks for customer feedback, but it appears to directly in the trash. No feedback or acknowledgment.
Needs improvement!!
Lastly, the app asks for customer feedback, but it appears to directly in the trash. No feedback or acknowledgment.
Needs improvement!!
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Response from developer
Thank you for bringing this to our attention and sincere apologies for this experience. Please send us an email to socialmedia@sunrun.com with your name, address and these details so we can look into this further for you. Thank you!
Much needed information
Good data but not sure how savings calculated. Says amount with solar and amount without. Same usage and since I am leasing, I do pay SunRun each month. Does this calculate for leases?
Operations Assistance.
Luis our contact and Paul Conway service /operations contract manager; 5/5 Responsive, assistance within reasonable parameters; No complaints, both helpful!!!
