good when it works and not so much
The app has a circular error - for example it is not recognizing my account details. When I have tried the chat bot, it says I need to speak with a live agent, but since it does not recognize my account details, it is unable to connect me with a live agent. It is extremely unhelpful and frustrating. The reset password function also does not work.
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Autolog off daily
The app is logging me off every second day, disabled biometrics and requires passwords. Aside the annoyance this is below. Urrwnt security standards. Can this be fixed? Also trying to get to Dev support goes to a 404 page. Well done
Issue fixed
Works like a charm
Poor customer service
Their system runs through AI phone service that text links rather than actually somebody answering your questions. Online service is overseas and text chats only. They have the market cornered so, there’s no need for them to provide any real customer service because you’re stuck with their system no matter what.
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Terrible Service and Company
This company is very hard to get a hold of and it’s very hard to get any assistance from them.
