Horrible broken app
This app used to work great: reliable and stable. Starting in September 2026, though it refuses to connect, won't display any data, and customer support has been contacted multiple times with no fix and no workarounds. It's possibly due to an update they pushed out to their hardware, but as a consumer, I don't really care where the problem is – I just think I should be able to monitor my equipment. The app is useless at this point.
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TDTerry in san Diego
Application usage
Although the app works fairly good, it gives me the wrong weather information on the home screen. It continually shows it’s nighttime and raining even when it’s sunny out and rain is very low percentage for the day.
The app also does not allow two people to view the app at the same time on their devices, if I wish to discuss what our energy is with my spouse while we both look at it, it won’t give us reading on one of the devices.
Other than these two items, the device works quite well. The product is good. The app just needs to be updated fixed.
The app also does not allow two people to view the app at the same time on their devices, if I wish to discuss what our energy is with my spouse while we both look at it, it won’t give us reading on one of the devices.
Other than these two items, the device works quite well. The product is good. The app just needs to be updated fixed.
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DMDa Muffins Man
The solar priority diagram doesn't tell you the whole story
I own two aPowers and the hardware is excellent. The app is the problem.
To run a daily schedule, you have to use Time of Use (TOU) mode. Within TOU, the only solar charging option is labeled "Self-consumption," and the app shows a diagram of the priorities: 1) Home, 2) aPower, 3) Grid. That's exactly what I want: solar covers the house first, and the leftover charges the battery.
But what actually happens depends on the reserve setting, and the app never says so. If the reserve is above the battery's charge level, the battery takes all the solar first and my house imports from the grid. If the reserve is below it, the charging works as shown, but the battery also discharges whenever a cloud passes or the A/C starts, so it never reliably reaches 100%. Only when the reserve exactly equals the charge level do I get the behavior in the diagram.
This isn't an exotic request. It's the most efficient and cost-effective way to charge a battery, and it's what anyone has in mind when they buy storage for daily use during peak hours. It should be the default, not something you have to fight for.
The only workaround I've found is to keep adjusting the reserve all day to match the battery's charge, using an outside automation tool. It works only while my internet and Franklin's servers are up. That's a fragile fix for something a basic setting should handle.
Support first told me I had misconfigured the app, which wasn't true. A second rep confirmed the app can't do this and escalated it to the developers. I've heard nothing since.
Please add a way to charge the battery from surplus solar only, without allowing it to discharge, or at least make the diagram show what really happens. I'd happily update this review once it's fixed.
To run a daily schedule, you have to use Time of Use (TOU) mode. Within TOU, the only solar charging option is labeled "Self-consumption," and the app shows a diagram of the priorities: 1) Home, 2) aPower, 3) Grid. That's exactly what I want: solar covers the house first, and the leftover charges the battery.
But what actually happens depends on the reserve setting, and the app never says so. If the reserve is above the battery's charge level, the battery takes all the solar first and my house imports from the grid. If the reserve is below it, the charging works as shown, but the battery also discharges whenever a cloud passes or the A/C starts, so it never reliably reaches 100%. Only when the reserve exactly equals the charge level do I get the behavior in the diagram.
This isn't an exotic request. It's the most efficient and cost-effective way to charge a battery, and it's what anyone has in mind when they buy storage for daily use during peak hours. It should be the default, not something you have to fight for.
The only workaround I've found is to keep adjusting the reserve all day to match the battery's charge, using an outside automation tool. It works only while my internet and Franklin's servers are up. That's a fragile fix for something a basic setting should handle.
Support first told me I had misconfigured the app, which wasn't true. A second rep confirmed the app can't do this and escalated it to the developers. I've heard nothing since.
Please add a way to charge the battery from surplus solar only, without allowing it to discharge, or at least make the diagram show what really happens. I'd happily update this review once it's fixed.
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BBarbelle11
Lack of control
It’s disappointing that the app updates continue to remove control homeowners had. The app now requires you to pay an installer to modify settings such as to change grid export settings.
I wouldn’t be shocked to learn they are making these changes to help utility companies control your solar.
Buying a system should mean you own the system. Unfortunately with this app what you have control of today is likely to be removed in the future
I wouldn’t be shocked to learn they are making these changes to help utility companies control your solar.
Buying a system should mean you own the system. Unfortunately with this app what you have control of today is likely to be removed in the future
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TBThat’s right, Not A Bot
Where is the app Widget
Hello Guys, this app has so much potential. Please put some effort into this. We need a widget on the iPhone to be able to see the basic information on battery percentage. Whether is charging or fully charged. This information is already in the app. This is easy. Please make it happen.
SBSchon Bright
