Horrible broken app
This app used to work great: reliable and stable. Starting in September 2026, though it refuses to connect, won't display any data, and customer support has been contacted multiple times with no fix and no workarounds. It's possibly due to an update they pushed out to their hardware, but as a consumer, I don't really care where the problem is – I just think I should be able to monitor my equipment. The app is useless at this point.
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Application usage
Although the app works fairly good, it gives me the wrong weather information on the home screen. It continually shows it’s nighttime and raining even when it’s sunny out and rain is very low percentage for the day.
The app also does not allow two people to view the app at the same time on their devices, if I wish to discuss what our energy is with my spouse while we both look at it, it won’t give us reading on one of the devices.
Other than these two items, the device works quite well. The product is good. The app just needs to be updated fixed.
The app also does not allow two people to view the app at the same time on their devices, if I wish to discuss what our energy is with my spouse while we both look at it, it won’t give us reading on one of the devices.
Other than these two items, the device works quite well. The product is good. The app just needs to be updated fixed.
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The solar priority diagram doesn't tell you the whole story
I own two aPowers and the hardware is excellent. The app is the problem.
To run a daily schedule, you have to use Time of Use (TOU) mode. Within TOU, the only solar charging option is labeled "Self-consumption," and the app shows a diagram of the priorities: 1) Home, 2) aPower, 3) Grid. That's exactly what I want: solar covers the house first, and the leftover charges the battery.
But what actually happens depends on the reserve setting, and the app never says so. If the reserve is above the battery's charge level, the battery takes all the solar first and my house imports from the grid. If the reserve is below it, the charging works as shown, but the battery also discharges whenever a cloud passes or the A/C starts, so it never reliably reaches 100%. Only when the reserve exactly equals the charge level do I get the behavior in the diagram.
This isn't an exotic request. It's the most efficient and cost-effective way to charge a battery, and it's what anyone has in mind when they buy storage for daily use during peak hours. It should be the default, not something you have to fight for.
The only workaround I've found is to keep adjusting the reserve all day to match the battery's charge, using an outside automation tool. It works only while my internet and Franklin's servers are up. That's a fragile fix for something a basic setting should handle.
Support first told me I had misconfigured the app, which wasn't true. A second rep confirmed the app can't do this and escalated it to the developers. I've heard nothing since.
Please add a way to charge the battery from surplus solar only, without allowing it to discharge, or at least make the diagram show what really happens. I'd happily update this review once it's fixed.
To run a daily schedule, you have to use Time of Use (TOU) mode. Within TOU, the only solar charging option is labeled "Self-consumption," and the app shows a diagram of the priorities: 1) Home, 2) aPower, 3) Grid. That's exactly what I want: solar covers the house first, and the leftover charges the battery.
But what actually happens depends on the reserve setting, and the app never says so. If the reserve is above the battery's charge level, the battery takes all the solar first and my house imports from the grid. If the reserve is below it, the charging works as shown, but the battery also discharges whenever a cloud passes or the A/C starts, so it never reliably reaches 100%. Only when the reserve exactly equals the charge level do I get the behavior in the diagram.
This isn't an exotic request. It's the most efficient and cost-effective way to charge a battery, and it's what anyone has in mind when they buy storage for daily use during peak hours. It should be the default, not something you have to fight for.
The only workaround I've found is to keep adjusting the reserve all day to match the battery's charge, using an outside automation tool. It works only while my internet and Franklin's servers are up. That's a fragile fix for something a basic setting should handle.
Support first told me I had misconfigured the app, which wasn't true. A second rep confirmed the app can't do this and escalated it to the developers. I've heard nothing since.
Please add a way to charge the battery from surplus solar only, without allowing it to discharge, or at least make the diagram show what really happens. I'd happily update this review once it's fixed.
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Lack of control
It’s disappointing that the app updates continue to remove control homeowners had. The app now requires you to pay an installer to modify settings such as to change grid export settings.
I wouldn’t be shocked to learn they are making these changes to help utility companies control your solar.
Buying a system should mean you own the system. Unfortunately with this app what you have control of today is likely to be removed in the future
I wouldn’t be shocked to learn they are making these changes to help utility companies control your solar.
Buying a system should mean you own the system. Unfortunately with this app what you have control of today is likely to be removed in the future
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Where is the app Widget
Hello Guys, this app has so much potential. Please put some effort into this. We need a widget on the iPhone to be able to see the basic information on battery percentage. Whether is charging or fully charged. This information is already in the app. This is easy. Please make it happen.
Franklin system should not be on the internet
FranklinWH unit works well. Except, I just discovered features that I used to be able to use, are now locked out ( grid import rate).
I can’t trust Franklin not to diminish what I bought and paid for. I’ll see about removing network connectivity, and only connect directly to the unit via Bluetooth.
I can’t trust Franklin not to diminish what I bought and paid for. I’ll see about removing network connectivity, and only connect directly to the unit via Bluetooth.
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Refresh Problem
While the app is great when it is working. I need to constantly refresh the Home Screen to see real time data. I have found that I need to scroll thru all the uttons and then back to the home screen and hope it is working. This can take up to a minute and not very convenient
Constantly removing HomeOwner control
The app gives you good reporting. The joy ends there. As a homeowner I want to own my system, Franklin doesn’t believe in that. The configuration of the system has many aspects the require you to pay one of their people to configure.
Additionally Franklin is constantly removing features or locking homeowners out of control. What you were able to control yesterday may or may not be available tomorrow. The only fix, pay an installer to adjust a setting you may have had control over just days before.
Additionally Franklin is constantly removing features or locking homeowners out of control. What you were able to control yesterday may or may not be available tomorrow. The only fix, pay an installer to adjust a setting you may have had control over just days before.
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Quick repair
Quick fix done! The app didn't allow saving data on some devices, this has now been fixed. Thanks!
Excellent quality
I’ve been using the Franklin app for a while now in every way and it’s top notch However with that said, please allow for very specific sounds of your choice to be notified when the electricity goes out this would be an awesome feature, and it should be on such a quality app
Download not working
After the recent update, the download function doesn’t work..other that that, works great
Some minor bugs
We are part of the program where our battery is used by our utility on occasion. However, I see duplicates of every event in the event list.
Aside from that, the app functions well.
Aside from that, the app functions well.
Good App
After recent update, the app takes a long time to load data when app initially launches.
Decent
Missing some features overall good but I am having issues tracking savings they will disappear the next day
User Interface
The application needs to be Australianised to match our behind the meter grid connectivity in particular of battery power consumed for self production.
Very good app and battery
This app works very well. Very happy with the app and battery configuration. A couple things that would make it better: ability to schedule smart circuits based on days of the week and ability to use different SOC levels for different time periods on TOU,
Needs widget support
What we want is a widget that keeps us apprised of our energy deficit/surplus without needing to open the app.
Good overall. Needs an iPad layout
Happy with the app functionality, and with the aGate and aPower setup. Would be nice if a landscape iPad layout were added to the app.
Super Frustrating
Lots of potential here but getting connected to my Franklin system has been super frustrating. The app doesn’t make it easy or obvious and the support documentation is jumbled and incomplete. Too bad, because I’m excited to see my solar progress. This app is a total let down. So much missed opportunity. You can do better, Franklin WH.
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FaceID please!
Looks like a good app but it desperately needs FaceID instead of having to sign in the old-fashioned way.
